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eBay After Sales - as Important as the Listing Itself


Your eBay listing has finished and you have made a sale, now the next important stage starts - the after sales. Again we are aiming to develop the professional image or ourselves in the customers eyes to encourage them to come back to us again and again because it is easier to sell to a current customer than it is to a new customer.

eBay after sales is almost 100% email based, apart from very rare occasions, and you need to set up a process whereby you can accurately monitor the stage of after sales that each customer is at. This is very easy in the early stage with not many auctions but when you start to develop as an eBay seller it needs to become very organised.

eBay start this process off for you, they email you (and the seller) to confirm the sale and provide you with the contact details so you can start your after sales process. Always send a reminder email as sometimes, due to the number of fraudulent eBay emails that are around, the buyer never actually opens the original email.

Again eBay provides this functionality by means of allowing you to send an invoice using the eBay system, always include a copy to yourself (a simple tick box) if you plan to use this method so that you have a record of the email and can use it for your records. I would recommend however that you actually send an email using your own email provider as it forms the basis for developing a customer relationship.

The email you send should include the following:

A short thank you for using your auctions and a congratulations on them winning.

Then the item specifics:

Item Purchased, Final Price, Shipping Price, Total Price Due (final plus shipping), Payment Methods Accepted (also indicated in the listing), Payment Time Frame, Mailing Address for Payment and a link to your feedback page so that you can encourage the buyer to leave feedback.

It is also advisable to provide another email address so that they can contact you if they experience any difficulties using the original and of course always include a link to your own web site (if you have one, if not get one!). It works along the same lines as the eBay about me page method.

I have a draft copy of the contact email saved so I do not need to keep retyping it out, all I do is change the customer specific information and send it.

The customer then sends you your payment and the final stage of the after sales process begins.... Post and Packing.

Visit eBay information central to use the FREE resources to develop your online business.


TODAYS NEWS BY OFFICEJAX FREE ADVERTISING AND AD EXCHANGE SOLUTIONSMORE RESOURCES updated Sat. August / 13 / 2022

Sullivan Auctioneers and BigIron Auctions together allow for growth in online auction market - Geneseo Republic
Sullivan Auctioneers and BigIron Auctions together allow for growth in online auction market  Geneseo Republic

DNR to hold 2 online confiscated equipment auctions : Aug 8, 2022 | News release - MN DNR
DNR to hold 2 online confiscated equipment auctions : Aug 8, 2022 | News release  MN DNR

ACV Auctions Inc. (NASDAQ:ACVA) Just Reported Earnings, And Analysts Cut Their Target Price - Nasdaq
ACV Auctions Inc. (NASDAQ:ACVA) Just Reported Earnings, And Analysts Cut Their Target Price  Nasdaq

DNR plans two auctions of confiscated equipment | News Brief | crowrivermedia.com - Crow River Media
DNR plans two auctions of confiscated equipment | News Brief | crowrivermedia.com  Crow River Media

Miles Burks Auctions Webtoon Comic Encore! To HarperAlley - Bleeding Cool News
Miles Burks Auctions Webtoon Comic Encore! To HarperAlley  Bleeding Cool News

Grand Prix Tampa auctions off memorabilia - Bay News 9
Grand Prix Tampa auctions off memorabilia  Bay News 9

Student-housing complex up for auction | News, Sports, Jobs - Youngstown Vindicator
Student-housing complex up for auction | News, Sports, Jobs  Youngstown Vindicator

Kentucky’s Distillers Are Auctioning Off Vintage Bourbons to Benefit the State’s Flood Victims - Robb Report
Kentucky’s Distillers Are Auctioning Off Vintage Bourbons to Benefit the State’s Flood Victims  Robb Report

Author Joan Didion’s Estate Is Heading to Auction - Architectural Digest
Author Joan Didion’s Estate Is Heading to Auction  Architectural Digest

The Monterey Car Week Auctions Could Bring in a Record $398 Million in Sales - Robb Report
The Monterey Car Week Auctions Could Bring in a Record $398 Million in Sales  Robb Report

Detroit police auctioning off cars, trucks, RV, and more -- See the auction schedule here - FOX 2 Detroit
Detroit police auctioning off cars, trucks, RV, and more -- See the auction schedule here  FOX 2 Detroit

Auction Partnerships - Artsy
Auction Partnerships  Artsy

Online Watch Auctions Go Deeper Into Luxury Territory - The New York Times
Online Watch Auctions Go Deeper Into Luxury Territory  The New York Times

ICE to Host Auctions of Nature Based Carbon Removal Credits for GreenTrees - Business Wire
ICE to Host Auctions of Nature Based Carbon Removal Credits for GreenTrees  Business Wire

Bid On a Piece of Racing History: The Newman/Haas IndyCar Collection Is Slated For Auction - Jalopnik
Bid On a Piece of Racing History: The Newman/Haas IndyCar Collection Is Slated For Auction  Jalopnik

Ace's Dr. Fate, Flash Lightning in Sure-Fire Comics #1, Up for Auction - Bleeding Cool News
Ace's Dr. Fate, Flash Lightning in Sure-Fire Comics #1, Up for Auction  Bleeding Cool News

China auctions 6k mt of soybeans at low 1.3% clearance rate - AgriCensus
China auctions 6k mt of soybeans at low 1.3% clearance rate  AgriCensus

Hitler's watch sells for $1.1 million at Alexander Historical Auctions - The Washington Post
Hitler's watch sells for $1.1 million at Alexander Historical Auctions  The Washington Post

America's Auto Auction seeks to serve clients on a broader geographic basis - Auto Remarketing
America's Auto Auction seeks to serve clients on a broader geographic basis  Auto Remarketing

Bobby Bonilla's famous deferred contract agreement with Mets sells at auction for $180000 - CBS Sports
Bobby Bonilla's famous deferred contract agreement with Mets sells at auction for $180000  CBS Sports

What to Know About a Car Auction | Chase - Chase News & Stories
What to Know About a Car Auction | Chase  Chase News & Stories

STORAGE AUCTIONS - Columbia Star
STORAGE AUCTIONS  Columbia Star

CORRECTION to Terms for Nykredit's and Totalkredit's auctions - GlobeNewswire
CORRECTION to Terms for Nykredit's and Totalkredit's auctions  GlobeNewswire

AUCTION PREVIEWS Sun., Aug. 14th Commercial Lake front Real Estate - NNY360
AUCTION PREVIEWS Sun., Aug. 14th Commercial Lake front Real Estate  NNY360

Rare documents signed by presidents, historic figures hit auction block - FOX 29 Philadelphia
Rare documents signed by presidents, historic figures hit auction block  FOX 29 Philadelphia

Mike Ditka's Super Bowl sweater up for auction - CBS Chicago
Mike Ditka's Super Bowl sweater up for auction  CBS Chicago

Longshot Makes His Debut, On Auction At Heritage Auctions - Bleeding Cool News
Longshot Makes His Debut, On Auction At Heritage Auctions  Bleeding Cool News

Unclaimed collectibles for auction at WV State Fair - WBOY.com
Unclaimed collectibles for auction at WV State Fair  WBOY.com

Senators’ new bill expands meat processing to auctions - AGDAILY
Senators’ new bill expands meat processing to auctions  AGDAILY

Paintings by college-age Andy Warhol put on auction block by Warhola family - MarketWatch
Paintings by college-age Andy Warhol put on auction block by Warhola family  MarketWatch

Skeleton of a Gorgosaurus Sells at Auction for $6.1 Million - The New York Times
Skeleton of a Gorgosaurus Sells at Auction for $6.1 Million  The New York Times

Brooklyn's Weekly Foreclosure Auctions: Who Goes and Why? - Curbed
Brooklyn's Weekly Foreclosure Auctions: Who Goes and Why?  Curbed

BigIron Auctions to acquire Sullivan Auctioneers - Successful Farming
BigIron Auctions to acquire Sullivan Auctioneers  Successful Farming

Large Animal Auctions and Showmanship Sweepstakes highlight Friday at the Fair - WTVB
Large Animal Auctions and Showmanship Sweepstakes highlight Friday at the Fair  WTVB

Former NBA player Slava Medvedenko auctions championship rings for Ukraine - NBA.com
Former NBA player Slava Medvedenko auctions championship rings for Ukraine  NBA.com

Oakland, Macomb county foreclosure auctions move online - Crain's Detroit Business
Oakland, Macomb county foreclosure auctions move online  Crain's Detroit Business

Gala auction helps fund next 50 years at Alabama Shakespeare Festival - Montgomery Advertiser
Gala auction helps fund next 50 years at Alabama Shakespeare Festival  Montgomery Advertiser

‘Realistic’ sellers cut reserve for Marrickville house by $95,000 at auction - Sydney Morning Herald
‘Realistic’ sellers cut reserve for Marrickville house by $95,000 at auction  Sydney Morning Herald

Porsche 911 Sally Special Heads to Monterey Auction - autoweek.com
Porsche 911 Sally Special Heads to Monterey Auction  autoweek.com

Rose Bowl Commemorates Saturday's Centennial Celebration With Silent and Live Auctions - Pasadena Now
Rose Bowl Commemorates Saturday's Centennial Celebration With Silent and Live Auctions  Pasadena Now

More than 200 collectables up for auction from North Tampa's vintage village 'Gallopsville' - FOX 13 Tampa
More than 200 collectables up for auction from North Tampa's vintage village 'Gallopsville'  FOX 13 Tampa

Rare Apple-1 computer up for auction ‘could have been’ the one from historic moment - The Mercury News
Rare Apple-1 computer up for auction ‘could have been’ the one from historic moment  The Mercury News

Machinery Pete: Avalanche of Auction Price Records - Agweb Powered by Farm Journal
Machinery Pete: Avalanche of Auction Price Records  Agweb Powered by Farm Journal

5 Top Cars And Bids Auctions Of The Week (August 1) - HotCars
5 Top Cars And Bids Auctions Of The Week (August 1)  HotCars

Mecum Auctions sets new record for event in Harrisburg - WGAL Susquehanna Valley Pa.
Mecum Auctions sets new record for event in Harrisburg  WGAL Susquehanna Valley Pa.

Unusual Jewelry Finds Eager Buyers In Online Auctions - National Jeweler
Unusual Jewelry Finds Eager Buyers In Online Auctions  National Jeweler

REPLAYS: All the action from today’s auctions - Courier Mail
REPLAYS: All the action from today’s auctions  Courier Mail

Hartselle Police Department hosting silent auction for injured Sergeant - WHNT News 19
Hartselle Police Department hosting silent auction for injured Sergeant  WHNT News 19

ELITE AUCTIONS Announces August 19 Auction of Historic Mansion & Local Landmark in Suffolk, VA - PR Web
ELITE AUCTIONS Announces August 19 Auction of Historic Mansion & Local Landmark in Suffolk, VA  PR Web

Kenny Rogers memorabilia from estate to hit the auction block: It ‘represents his incredible legacy and life' - Fox Business
Kenny Rogers memorabilia from estate to hit the auction block: It ‘represents his incredible legacy and life'  Fox Business

Anacortes Towing Abandoned Vehicle | Auctions | goskagit.com - goskagit.com
Anacortes Towing Abandoned Vehicle | Auctions | goskagit.com  goskagit.com

10 must-try food stands at Root's Country Market and Auction - LNP | LancasterOnline
10 must-try food stands at Root's Country Market and Auction  LNP | LancasterOnline

Michael Jordan 1998 NBA Finals jersey could go for $5 million at auction - CNN
Michael Jordan 1998 NBA Finals jersey could go for $5 million at auction  CNN

Supreme Auctions To Offer Texas Hill Country CW Ranch at Auction August 30th – September 1st - EIN News
Supreme Auctions To Offer Texas Hill Country CW Ranch at Auction August 30th – September 1st  EIN News

Popular toy auction, based in Lancaster County, begins two-day bidding war - WPMT FOX 43
Popular toy auction, based in Lancaster County, begins two-day bidding war  WPMT FOX 43

Arlington International Racecourse to Hold a Series of Auctions - NBC Chicago
Arlington International Racecourse to Hold a Series of Auctions  NBC Chicago

Aug. 12, 2022: Auction Calendar - Wisconsin State Farmer
Aug. 12, 2022: Auction Calendar  Wisconsin State Farmer

Bobby Witt Jr. Prospect and Rookie Card Picks, Hottest Auctions - Sports Collectors Daily
Bobby Witt Jr. Prospect and Rookie Card Picks, Hottest Auctions  Sports Collectors Daily

Hunt Auctions Holds Glittery Event During Baseball’s All-Star Week In Los Angeles - Forbes
Hunt Auctions Holds Glittery Event During Baseball’s All-Star Week In Los Angeles  Forbes

Explore Three Standout Works by Charles Csuri, a Pioneer of Digital Art, Live Now on Artnet Auctions - artnet News
Explore Three Standout Works by Charles Csuri, a Pioneer of Digital Art, Live Now on Artnet Auctions  artnet News

Freshly-Stickered CAC Coins in Stack's Bowers Summer Auction - CoinWeek
Freshly-Stickered CAC Coins in Stack's Bowers Summer Auction  CoinWeek

Why Mecum Auctions at the Pa. Farm Show Complex is a ‘rock concert’ for car collectors - PennLive
Why Mecum Auctions at the Pa. Farm Show Complex is a ‘rock concert’ for car collectors  PennLive

Rowley Auctions accepting consignments for upcoming auction - upnorthvoice.com - Up North Voice
Rowley Auctions accepting consignments for upcoming auction - upnorthvoice.com  Up North Voice

2005 Cadillac CTS-V Is Our Bring a Trailer Auction Pick of the Day - Car and Driver
2005 Cadillac CTS-V Is Our Bring a Trailer Auction Pick of the Day  Car and Driver

UFC Fighter Auctions Off Used Weigh-In Underwear - MMA News
UFC Fighter Auctions Off Used Weigh-In Underwear  MMA News

Harrison Ford’s original Han Solo blaster ‘to fetch $500,000 at auction’ - The Guardian
Harrison Ford’s original Han Solo blaster ‘to fetch $500,000 at auction’  The Guardian

Savannah Mall sold in online auction for $8.5 million - Savannah Morning News
Savannah Mall sold in online auction for $8.5 million  Savannah Morning News

National Powersport Auctions makes promotion - Powersports Business
National Powersport Auctions makes promotion  Powersports Business

SOLAS: Rescued Twice Auction proceeds benefit SOLAS | Pets | nonpareilonline.com - The Daily Nonpareil
SOLAS: Rescued Twice Auction proceeds benefit SOLAS | Pets | nonpareilonline.com  The Daily Nonpareil

Hotels Continue to Lead CMBS Loan Auctions - Commercial Observer
Hotels Continue to Lead CMBS Loan Auctions  Commercial Observer

1994 Jaguar XJS 2+2 Is Our Bring a Trailer Auction Pick of the Day - Car and Driver
1994 Jaguar XJS 2+2 Is Our Bring a Trailer Auction Pick of the Day  Car and Driver

July 22, 2022: Auction Calendar - Wisconsin State Farmer
July 22, 2022: Auction Calendar  Wisconsin State Farmer

HiBid.com Auctions Approach $40M in Sales Last Week; Bidding Now Open for Coins, Furniture, Antiques, Collectibles, and More - PR Newswire
HiBid.com Auctions Approach $40M in Sales Last Week; Bidding Now Open for Coins, Furniture, Antiques, Collectibles, and More  PR Newswire

Former Lakers player Slava Medvedenko auctions NBA title rings for native Ukraine - KABC-TV
Former Lakers player Slava Medvedenko auctions NBA title rings for native Ukraine  KABC-TV

Body found in trunk of car sold at Lynnwood auction - KING5.com
Body found in trunk of car sold at Lynnwood auction  KING5.com

HiBid.com Auctions Range from Vintage Comic Books to Gold Bullion Following a $33.4 Million Week - PR Newswire
HiBid.com Auctions Range from Vintage Comic Books to Gold Bullion Following a $33.4 Million Week  PR Newswire

2.5 GHz auction hits $170.9M in round 15 - FierceWireless
2.5 GHz auction hits $170.9M in round 15  FierceWireless

IRS auctions off Sherwood house on 20 acres Monday with bids starting at $482,818 - OregonLive
IRS auctions off Sherwood house on 20 acres Monday with bids starting at $482,818  OregonLive

Family-run Wheeler Livestock Auction stays up-to-date but true to its roots - AgUpdate
Family-run Wheeler Livestock Auction stays up-to-date but true to its roots  AgUpdate

1971 Fiat 500F Jolly Clone Is Our Bring a Trailer Auction Pick of the Day - Car and Driver
1971 Fiat 500F Jolly Clone Is Our Bring a Trailer Auction Pick of the Day  Car and Driver

Mickey Mantle baseball card shatters record after bidding hits $7.62m - Daily Mail
Mickey Mantle baseball card shatters record after bidding hits $7.62m  Daily Mail

Siskiyou Junior Livestock Auction continues despite McKinney Fire - KOBI-TV NBC5 / KOTI-TV NBC2
Siskiyou Junior Livestock Auction continues despite McKinney Fire  KOBI-TV NBC5 / KOTI-TV NBC2

Morrison's Cove Livestock Auction | Dairy Market Reports | lancasterfarming.com - Lancaster Farming
Morrison's Cove Livestock Auction | Dairy Market Reports | lancasterfarming.com  Lancaster Farming

Historic Riverdale Tavern to be sold in online auction - The Morning Sun
Historic Riverdale Tavern to be sold in online auction  The Morning Sun

Adventure Sports Surplus On-Line Auction Announced - Board of Commissioners - garrettcounty.org
Adventure Sports Surplus On-Line Auction Announced - Board of Commissioners  garrettcounty.org

Fantasy Auction Strategy 2022: Best tips, advice for nominating, budgeting, & bidding - Sporting News
Fantasy Auction Strategy 2022: Best tips, advice for nominating, budgeting, & bidding  Sporting News

Unique Cartier ‘Cheich’ Watch Could Fetch $400,000 In Sotheby’s Paris Auction - Forbes
Unique Cartier ‘Cheich’ Watch Could Fetch $400,000 In Sotheby’s Paris Auction  Forbes

OpenSea Removes ENS Domain Auctions Following RIAA Complaints - Blockworks
OpenSea Removes ENS Domain Auctions Following RIAA Complaints  Blockworks

Dale Evers Studio donates to Redwings live auction - Paso Robles Daily News
Dale Evers Studio donates to Redwings live auction  Paso Robles Daily News

Stunning 1969 Chevy COPO Camaro Headed To Auction Block - GM Authority
Stunning 1969 Chevy COPO Camaro Headed To Auction Block  GM Authority

1949 Mercury Convertible Connected To Olivia Newton-John Heads To Auction - Yahoo Sports
1949 Mercury Convertible Connected To Olivia Newton-John Heads To Auction  Yahoo Sports

Local News Roundup: Auction at the Epicentre; CMS teacher vacancies; Airline cancellations; Optimist Hall paid parking - WFAE
Local News Roundup: Auction at the Epicentre; CMS teacher vacancies; Airline cancellations; Optimist Hall paid parking  WFAE

SOLD! Jr. Livestock Auction is back | News | ojaivalleynews.com - Ojai Valley News
SOLD! Jr. Livestock Auction is back | News | ojaivalleynews.com  Ojai Valley News

19th Annual Rotary-Chamber Benefit Auction to be held online Aug. 16-18 – The Claxton Enterprise - Claxton Enterprise
19th Annual Rotary-Chamber Benefit Auction to be held online Aug. 16-18 – The Claxton Enterprise  Claxton Enterprise

Gillioz Theatre hosting auction for its collection of artists’ posters - KY3
Gillioz Theatre hosting auction for its collection of artists’ posters  KY3

IDL Now Offering Opportunity to Participate in Property Sale Auctions Virtually - bigcountrynewsconnection.com
IDL Now Offering Opportunity to Participate in Property Sale Auctions Virtually  bigcountrynewsconnection.com

Local Jewelry Dealers Use Online Auctions To Find Bidders Worldwide - National Jeweler
Local Jewelry Dealers Use Online Auctions To Find Bidders Worldwide  National Jeweler

Mark Ruffalo, Jennifer Garner Reunite for a '13 Going on 30' Auction - Parade Magazine
Mark Ruffalo, Jennifer Garner Reunite for a '13 Going on 30' Auction  Parade Magazine

Missouri auctions off unclaimed property in Kansas City - WDAF FOX4 Kansas City
Missouri auctions off unclaimed property in Kansas City  WDAF FOX4 Kansas City

Congo oil blocks auction draws warnings of environmental catastrophe - Reuters
Congo oil blocks auction draws warnings of environmental catastrophe  Reuters

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