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Seven Ways to Improve Your Results with Follow-up


What follows is a bold statement, but sometimes it takes a bold statement to get people's attention.

One of the most important and yet overlooked skills in business today is follow-up.

This applies to many parts of our business: Customer service and care, marketing, leadership, networking, branding, and more. It is a habit and a discipline that, when used effectively and regularly, will change your results and your life.

Here are seven ways to incorporate more follow-up into your practices - and therefore seven ways to increase your results.

1. Say thank you. First and foremost, the must-do follow-up habit is to say thank you. Send an email, make a call, or best of all, send a hand written note. Tell the Customer thanks for the new order. Tell the employee how much you appreciate their extra effort (or their normal effort over the long haul). Thank a person for a referral. Thank a colleague for the book or website recommendation. We all sent thank you cards after receiving graduation and wedding gifts. And while you may have done it because it was expected, it was really good practice for the rest of your life. I have a recurring task on my task list. It reads "Who do I need to thank today?" Who do you need to thank today?

2. Ask for feedback. After completing a project, meeting, training session, consulting engagement, or whatever, ask for some feedback. Preface your request by saying that you want to not only make sure that you have met their needs, but that you want to know how to continue to improve. Be open to what will be shared and show your gratitude, by referring to item 1 above.

3. Keep track. You've given an employee some coaching or help on a specific issue, so follow-up to see how it is going and how you can help now. You completed a project for a Client six months ago - so follow-up to see how it is going now and if the results match what had been expected. Follow-up isn't just a one time deal - it is an on-going commitment. You likely are interested in the progress others are making. Let them know by staying in touch and seeing how things are going and how you might be able to help.

4. Remain interested. This is one step beyond keeping track. It is remaining interested in the other person or group's progress over the long term. Continue to check back on progress. Remaining interested shows that you care and have made the effort to remember about events and goals important to the other person.

5. Remember important events. Holly on my team calls friends and colleagues on their birthdays and sings them Happy Birthday - live or on their voice mail. I have done this occasionally in the past - but have made it a more normal part of my routine as well. Why? Because it makes people smile. Your kids and paren'ts expect a happy birthday wish, but do your Customers? Your employees? Your vendors? Maybe you don't sing, but you can still wish people happy anniversary, happy birthday or happy St. Patrick's Day - especially if they are Irish!

6. Share information you know matters to them. Have a colleague who has a rose garden? Send them the article about roses that you read last week. Have a co-worker who graduated from a certain college? Congratulate them when his team wins the big game. Have a Customer who loves tennis? Send them a link to the website you heard about that helps people improve their game. You get the idea. Follow-up by giving people information or comments that they know is just for them.

7. Have a plan. I have a process to call and track my conversations with my key contacts regularly. We have a process to connect with our most valued colleagues and Clients monthly. Our plan continues to be tweaked, but we have a plan because we know how important follow-up is. What is your plan?

Within my seven suggestions I have shared examples from all phases of business in order to show how pervasive and how valuable follow-up can be.

There is little about it that is hard. Being exceptionally good at follow-up requires focus, dedication, discipline, and a decision to do it. If you will make the decision you will become a more effective leader or supervisor. You will become a better networker. You will have greater sales. You will retain your relationships longer.

Any of these are reasons enough to make this decision. All of them put together prove my initial bold statement:

"One of the most important and yet overlooked skills in business today is follow-up."

Where are you going to start?

Kevin Eikenberry is Chief Potential Officer of The Kevin Eikenberry Group (http://KevinEikenberry.com), a learning consulting company that helps Clients reach their potential through a variety of training, consulting and speaking services. To receive your free special report on "Unleashing Your Potential" go to http://www.kevineikenberry.com/uypw/index.asp or call us at (317) 387-1424 or 888.LEARNER.


Todays News by officejax free advertising and ad exchange solutionsMORE RESOURCES updated Wed. July / 15 / 2020
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COVID-19: Try these simple home remedies to treat a sore throat  Times of India

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Keep COVID-19 away through these yogasanas and home remedies by Swami Ramdev  India TV News

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5 simple and effective home remedies to treat dehydration  Times of India

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Best home remedies to get rid of acne during monsoon  TheHealthSite

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Here are some quick and easy home remedies for acne  NewsBytes

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‘Is there any home remedy for dry eyes?’  The Hindu

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Here are some home remedies to get rid of tanning  NewsBytes

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Malaika Arora shares spice remedy to ease digestive troubles  The Indian Express

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Ministry of Ayush shares home remedies to stay safe from flu, other monsoon infections  Times Now

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COVID-19: Home Remedies For Oral Health Care During Lockdown  NDTV Food

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Here are some basic home remedies which can help you fight cold and flu  NEWS HEADS

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Apple Cider Vinegar For Sore Throat: Is It An Effective Remedy? Know Ways To Use It Safely  NDTV Doctor

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Skincare Tips: Don't Squeeze, Use These Simple Home Remedies to Get Rid of Blackheads  India.com

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Here's why Indians are searching on Google for how to make coronavirus vaccines at home  Business Insider India

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Try These Expert Recommended Soothing Drinks To Fight Acid Reflux And Other Digestive Issues  NDTV

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The Doctor-Botanist Couple Healing a Community in the Rural South  Civil Eats

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Constipation in Babies: What are the signs, causes and home remedies of THIS issue?  PINKVILLA

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5 ways you can use baking soda to improve health, lose weight  Times Now

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No More Messy Home Remedies! Try This Easy Routine Instead To Cure Beard Dandruff  MensXP.com

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Hair Loss Treatment: 3 Permanent Ways to Get Rid of Constant Hair Fall  India.com

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What Is a Vinegar Foot Soak (and How Can You Do One at Home)?  Yahoo Lifestyle

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How to Get Rid of Flies Inside and Outside of Your House, According to Insect Experts  Prevention.com

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Try these 3 anti-ageing Korean beauty hacks at home  Times of India

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Try these home remedies to avoid seasonal flu  News Track English

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Want healthier nails? Try these easy home hacks  The Indian Express

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ExpertSpeak: 8 Immunity-Boosting Herbs To Add To Your Diet This Monsoon  Femina

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Beauty Benefits of Honey: Here's why you should add it to your daily skincare routine  NEWS HEADS

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From Ayurvedic kadhas to herbal meals: Immunity boosters are now serious business  The Indian Express

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How to dry up breast milk: Methods and timelines  Medical News Today

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This Week At An Appalachian Summer Festival Online  Go Blue Ridge

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Singing therapeutic for me: Malaika Arora  Telangana Today

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9 clinically proven natural remedies for common ailments  MD Linx

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How To Remove Blackheads At Home  Femina

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Malaika Arora shares 'make in India' home remedy to boost immunity  Free Press Journal

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Not feeling well? Here are some practical home remedies  Houston Chronicle

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Coronavirus home remedies: separating fact from fiction  FOX13 Memphis

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5 natural home remedies for insomnia that can help you get better sleep - Insider  INSIDER

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5 natural home remedies to get relief from flu  Times of India

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COVID-19 treatment: Experts worry excessive usage of Tocilizumab, Remdesivir can do "more harm than good"  Times of India

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Try these natural pain relievers as quick home remedies  The Indian Express

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Myth-busting: Which of these DIY home remedies for coronavirus are actually effective?  KPRC Click2Houston

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Many home remedies were good medicine — if you could survive the cure  The Mountaineer

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Coronavirus Fact Check: Do these 'home remedies' actually help?  NBC2 News

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5 home remedies to treat cold and flu caused by the sudden change in weather  Times of India

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Malaika Arora’s immunity booster is high on vitamin C; check it out  The Indian Express

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11 ways to curb your drinking  Harvard Health

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Question of the day: Can home remedies such as garlic, red pepper, saline, hot baths or alcohol protect a person from catching COVID-19?  Victoria Advocate

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Home Remedies for Allergies: Natural Ways to Ease Symptoms  Shape Magazine

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Coweta County and COVID-19; the facts, just the facts  Newnan Times-Herald

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Coronavirus Prevention: Make hand sanitizer at home using these three ingredients  Times of India

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Say Thanks To Honey Because Of These 5 Amazing Home Remedies  NDTV Swirlster

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Best Natural Remedies for Common Health Issues That Work  Prevention.com

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13 Home Remedies for Acne, According to Dermatologists  Men's Health

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Migraines: Home remedies that work, according to real people  KSAT San Antonio

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Home Remedies for Migraine Relief and Prevention | Shape  Shape Magazine

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5 effective home remedies for vaginal itching  Times of India

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6 home remedies for mosquito bites and itches  Times of India

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Do home remedies work to fight the flu?  Siouxland News

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Home Remedies for Dandruff and Itchy Scalp  Shape Magazine

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6 simple and natural home remedies for cough  Firstpost

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10 home remedies to treat dark circles  Times of India

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10 natural and home remedies for ulcers  Medical News Today

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Diverticulitis: 8 home remedies and natural treatments  Medical News Today

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Home Remedies For Sore Throat: Try This Simple Ginger-Garlic Drink For Quick Relief  NDTV

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Home remedies — did mother know best?  tnonline.com

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15 natural remedies for a sore throat: Marshmallow root and more  Medical News Today

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Home Remedies: Ginger-Honey-Pepper-Lemon Water May Help Ease Cold And Cough  NDTV Food

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Home remedies doctors swear by  Mumbai Mirror

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7 best home remedies to get rid of knee pain  Times of India

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Natural antidepressants to improve your mental health  Times of India

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Home remedies for cold feet and palms  Times of India

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5 home remedies to deal with the problem of low blood pressure  Times of India

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Thirteen old-fashioned home remedies using everyday food which really work  Mirror Online

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6 easy and effective home remedies for body pain  Firstpost

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Herbal Remedies and COVID-19: What to Know  Healthline

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Stuck at home during lockdown? Home remedies to cure minor illnesses  Times of India

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Dry scalp: 9 natural home remedies  Medical News Today

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