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How To Sell On eBay: Using Store Policies To Cement Your Credibility


In your quest to build credibility as an eBay seller, few things are more important than creating and following consistent store policies. Doing so will provide your customers with an attractive buying atmosphere, where they will feel safe making any transaction.

Whenever I create store policies--whether it be for an eBay business or an Internet business--I use one standard: I promise what I can reasonably deliver. And I deliver more than I promise as often as possible.

If I can reasonably offer to ship everything two days after payment, I will promise it. But if I get the chance to ship some items within one day, I take that opportunity to overdeliver.

Not only is this a more ethical approach--delivering or overdelivering on all promises--but it is also a more practical business strategy for the long-run.

Developing relationships with your customers is the best way to get repeat sales, testimonials, and positive feedback--the three pillars which will support your business and increase your cashflow.

You should extend this principle to other policies.

Create a return policy that stipulates when and for what reasons you will accept a return. Again, you will want to give the customer certain guarantees, but at the same time, you don't want to promise what you can't reasonably deliver.

For instance, you may want to stipulate that you will only accept returns if the item is broken. You may also want to add that you can only accept returns within 14 days of delivery.

In addition to a shipping and return policy, you will want to create a statement of quality assurance. When I used to sell jewelry on eBay, I promised my customers that the metals were solid, the gems were real, and everything was stamped.

It was relatively easy for me to prove this because all of my jewelry came with gemologist-certified appraisals; however, if you aren't selling something that can lend you credibility in a similar fashion, you will need to earn it in the form of testimonials and positive feedback.

. . .and this is precisely why it is so important for eBay sellers to create and follow store policies. Not only will this lend you credibility and subsequently encourage visitors to bid, but it will also prevent customers from making unfair complaints against you.

In addition to this, when you overdeliver, your customers will know it - and they will verify it with feedback and testimonials.

http://www.workathomerightnow.net/eBay.html Written by Isaiah Hull, author of "How to Profit on eBay In Seven Days Without Spending A Single Penny." For a limited time only you can get a pre-publication copy of his book for ONE-FOURTH the post-publication price!


TODAYS NEWS BY OFFICEJAX FREE ADVERTISING AND AD EXCHANGE SOLUTIONSMORE RESOURCES updated Thu. August / 18 / 2022

DNR hosts confiscated equipment auctions | Community | hometownsource.com - ECM Publishers
DNR hosts confiscated equipment auctions | Community | hometownsource.com  ECM Publishers

New Chile power auctions needed to meet dema... - BNamericas English
New Chile power auctions needed to meet dema...  BNamericas English

Zoo auctions orangutan art as NFTs, $550 starting bid for first-of-its-kind conversation effort - Fortune
Zoo auctions orangutan art as NFTs, $550 starting bid for first-of-its-kind conversation effort  Fortune

Children's remains found in suitcases bought by family at auction, New Zealand police say - CNN
Children's remains found in suitcases bought by family at auction, New Zealand police say  CNN

1974 Bricklin SV-1 Is Our Bring a Trailer Auction Pick of the Day - Car and Driver
1974 Bricklin SV-1 Is Our Bring a Trailer Auction Pick of the Day  Car and Driver

Tax Compliance: Understanding Tax Issues With Auctions - Tax Authorities - United States - Mondaq
Tax Compliance: Understanding Tax Issues With Auctions - Tax Authorities - United States  Mondaq

Memorabilia of legendary L.A. athletes included in massive auction - KTLA Los Angeles
Memorabilia of legendary L.A. athletes included in massive auction  KTLA Los Angeles

Sullivan Auctioneers and BigIron Auctions together allow for growth in online auction market - Geneseo Republic
Sullivan Auctioneers and BigIron Auctions together allow for growth in online auction market  Geneseo Republic

Idaho auctions 10 Priest Lake lots for $24,542,000 - Local News 8 - LocalNews8.com
Idaho auctions 10 Priest Lake lots for $24,542,000 - Local News 8  LocalNews8.com

Silverstone Auctions Princess Diana Ford Escort Auction - HYPEBEAST
Silverstone Auctions Princess Diana Ford Escort Auction  HYPEBEAST

Exceptional 1797 Half Dollar in Stack's Bowers Showcase Auction - CoinWeek
Exceptional 1797 Half Dollar in Stack's Bowers Showcase Auction  CoinWeek

Ferrari Dominates the Most Expensive Cars Sold at Car Auctions - MotorBiscuit
Ferrari Dominates the Most Expensive Cars Sold at Car Auctions  MotorBiscuit

Franklin Co. expects loss from property auctions | News | pressrepublican.com - Plattsburgh Press Republican
Franklin Co. expects loss from property auctions | News | pressrepublican.com  Plattsburgh Press Republican

DR Congo Opens Up Oil Auctions to Crypto and Carbon Firms - The Motley Fool
DR Congo Opens Up Oil Auctions to Crypto and Carbon Firms  The Motley Fool

This Crocker Could Be the Most Expensive Motorcycle to Sell at Auction - Robb Report
This Crocker Could Be the Most Expensive Motorcycle to Sell at Auction  Robb Report

PRESS RELEASE: Surplus Auction for the City of Beaumont Starts Tomorrow – Anyone Can Bid - City of Beaumont, Texas (.gov)
PRESS RELEASE: Surplus Auction for the City of Beaumont Starts Tomorrow – Anyone Can Bid  City of Beaumont, Texas (.gov)

Buffalo Trace flood relief auction includes rare Pappy, Blanton’s, Antique Collection - Lexington Herald Leader
Buffalo Trace flood relief auction includes rare Pappy, Blanton’s, Antique Collection  Lexington Herald Leader

Sotheby's to Sell NFT Jewelry Item at Upcoming Auction - JCK
Sotheby's to Sell NFT Jewelry Item at Upcoming Auction  JCK

August 19, 2022: Auction Calendar - Wisconsin State Farmer
August 19, 2022: Auction Calendar  Wisconsin State Farmer

Frank Frazetta Covers Ghost Rider on Tim Holt #17, Up for Auction - Bleeding Cool News
Frank Frazetta Covers Ghost Rider on Tim Holt #17, Up for Auction  Bleeding Cool News

Catawiki Holds Exclusive Auctions Week - Fine Books & Collections Magazine
Catawiki Holds Exclusive Auctions Week  Fine Books & Collections Magazine

Magic: The Gathering - Arcane Wizardry Deck On Auction At Heritage - Bleeding Cool News
Magic: The Gathering - Arcane Wizardry Deck On Auction At Heritage  Bleeding Cool News

Imperial Palace Casino Equipment Heads To Court-ordered Auction To Cover Debts - Casino.Org News
Imperial Palace Casino Equipment Heads To Court-ordered Auction To Cover Debts  Casino.Org News

Elite Carson City Coins Offered at Heritage Auctions August 22-28 - CoinWeek
Elite Carson City Coins Offered at Heritage Auctions August 22-28  CoinWeek

Online Watch Auctions Go Deeper Into Luxury Territory - The New York Times
Online Watch Auctions Go Deeper Into Luxury Territory  The New York Times

M&M assets to be sold at auction - Vertikal.net
M&M assets to be sold at auction  Vertikal.net

Manor Estate in Exclusive River Oaks, Houston to Auction via Sotheby's Concierge Auctions - EIN News
Manor Estate in Exclusive River Oaks, Houston to Auction via Sotheby's Concierge Auctions  EIN News

Auction Draft Strategy for 2022 Fantasy Football - fantraxhq.com
Auction Draft Strategy for 2022 Fantasy Football  fantraxhq.com

New faces including at Catherine Southon Auctioneers, Olympia Auctions and LAPADA - antiquestradegazette.com
New faces including at Catherine Southon Auctioneers, Olympia Auctions and LAPADA  antiquestradegazette.com

Auction of Washington Wines raises $4m - decanter.com
Auction of Washington Wines raises $4m  decanter.com

New England Auto Auction™ Explodes into Two Days of Rare and Collectible Vehicles Crossing the Block - PenBayPilot.com
New England Auto Auction™ Explodes into Two Days of Rare and Collectible Vehicles Crossing the Block  PenBayPilot.com

Jackson, Wyoming Estate Bordering the National Elk Refuge to Auction with No Reserve via Sotheby’s Concierge - EIN News
Jackson, Wyoming Estate Bordering the National Elk Refuge to Auction with No Reserve via Sotheby’s Concierge  EIN News

COSL announces Independence County tax auction results | News | guardonline.com - Guard Online
COSL announces Independence County tax auction results | News | guardonline.com  Guard Online

Hitler's watch sells for $1.1 million at Alexander Historical Auctions - The Washington Post
Hitler's watch sells for $1.1 million at Alexander Historical Auctions  The Washington Post

BoG to boost foreign exchange auctions through mining, foreign oil firms - GhanaWeb
BoG to boost foreign exchange auctions through mining, foreign oil firms  GhanaWeb

The Chemung County real estate auction wrapped up today, here’s what sold - WETM - MyTwinTiers.com
The Chemung County real estate auction wrapped up today, here’s what sold  WETM - MyTwinTiers.com

Aveda founder Horst Rechelbacher's art collection heading to auction - Minneapolis / St. Paul Business Journal - The Business Journals
Aveda founder Horst Rechelbacher's art collection heading to auction - Minneapolis / St. Paul Business Journal  The Business Journals

Brooklyn's Weekly Foreclosure Auctions: Who Goes and Why? - Curbed
Brooklyn's Weekly Foreclosure Auctions: Who Goes and Why?  Curbed

Brazil cancels A-6 energy tender, might postpone backup auction - BNamericas English
Brazil cancels A-6 energy tender, might postpone backup auction  BNamericas English

ODOT to hold auction for land in Henry County - Defiance Crescent News
ODOT to hold auction for land in Henry County  Defiance Crescent News

Christiansburg auction company sells ‘holy grail’ of firearms - WDBJ
Christiansburg auction company sells ‘holy grail’ of firearms  WDBJ

Southport Fireman's Auction - Boothbay Register
Southport Fireman's Auction  Boothbay Register

What to Know About a Car Auction | Chase - Chase News & Stories
What to Know About a Car Auction | Chase  Chase News & Stories

RESULT OF RIKSBANK REVERSED AUCTIONS KOMMUNINVEST BONDS - GlobeNewswire
RESULT OF RIKSBANK REVERSED AUCTIONS KOMMUNINVEST BONDS  GlobeNewswire

Arlington International Racecourse to Hold a Series of Auctions - NBC Chicago
Arlington International Racecourse to Hold a Series of Auctions  NBC Chicago

Former NBA player Slava Medvedenko auctions championship rings for Ukraine - NBA.com
Former NBA player Slava Medvedenko auctions championship rings for Ukraine  NBA.com

Unique Peoria recreational complex is up for auction. Here are details - Peoria Journal Star
Unique Peoria recreational complex is up for auction. Here are details  Peoria Journal Star

The Art That Inspired Joan Didion Goes to Auction - Hyperallergic
The Art That Inspired Joan Didion Goes to Auction  Hyperallergic

The car with Paul Newman's name on it is up for auction - SFGATE
The car with Paul Newman's name on it is up for auction  SFGATE

Why Mecum Auctions at the Pa. Farm Show Complex is a ‘rock concert’ for car collectors - PennLive
Why Mecum Auctions at the Pa. Farm Show Complex is a ‘rock concert’ for car collectors  PennLive

KAR Auction Services, Inc -- Moody's upgrades KAR's ratings, corporate family rating at B1; outlook stable - Yahoo Finance
KAR Auction Services, Inc -- Moody's upgrades KAR's ratings, corporate family rating at B1; outlook stable  Yahoo Finance

$121m Bonds Sold in Tuesday Auction - Financial Tribune
$121m Bonds Sold in Tuesday Auction  Financial Tribune

Parting With a Lifetime’s Collection: Legard Farm Auction Showcases Farming History - Loudoun Now
Parting With a Lifetime’s Collection: Legard Farm Auction Showcases Farming History  Loudoun Now

ACV Auctions has hit a speed bump, but its CEO remains cautiously optimistic - Buffalo News
ACV Auctions has hit a speed bump, but its CEO remains cautiously optimistic  Buffalo News

OpenSea is now hosting a Nakagin Capsule model NFT auction - Archinect
OpenSea is now hosting a Nakagin Capsule model NFT auction  Archinect

TREASURES AUCTIONS NETWORK WINS BRONZE STEVIE® AWARD IN 2022 INTERNATIONAL BUSINESS AWARDS® - ACROFAN USA
TREASURES AUCTIONS NETWORK WINS BRONZE STEVIE® AWARD IN 2022 INTERNATIONAL BUSINESS AWARDS®  ACROFAN USA

Hitler's Watch Sells for $1.1 Million at Controversial Auction - Smithsonian Magazine
Hitler's Watch Sells for $1.1 Million at Controversial Auction  Smithsonian Magazine

She bought a house on a fledgling auction site. Now she faces over $100K in repairs - CBC.ca
She bought a house on a fledgling auction site. Now she faces over $100K in repairs  CBC.ca

Mecum Auctions sets new record for event in Harrisburg - WGAL Susquehanna Valley Pa.
Mecum Auctions sets new record for event in Harrisburg  WGAL Susquehanna Valley Pa.

Twenty-Year Bond Auction Attracts Well Below Average Demand - Nasdaq
Twenty-Year Bond Auction Attracts Well Below Average Demand  Nasdaq

Here Are the 15 Most Expensive Artworks Sold at Auction Around the World in July 2022 - artnet News
Here Are the 15 Most Expensive Artworks Sold at Auction Around the World in July 2022  artnet News

Pokémon Pinball In English For Auction Over At Heritage Auctions - Bleeding Cool News
Pokémon Pinball In English For Auction Over At Heritage Auctions  Bleeding Cool News

COSL announces Jackson County tax auction results | Newport | jonesborosun.com - Jonesboro Sun
COSL announces Jackson County tax auction results | Newport | jonesborosun.com  Jonesboro Sun

Kirk Gibson hosting golf outing and auction to benefit foundation for Parkinson's - WXYZ 7 Action News Detroit
Kirk Gibson hosting golf outing and auction to benefit foundation for Parkinson's  WXYZ 7 Action News Detroit

Newman/Haas Racing Is Selling 42 Indy Cars at One Big Auction Oct. 29 - autoweek.com
Newman/Haas Racing Is Selling 42 Indy Cars at One Big Auction Oct. 29  autoweek.com

FirstEnergy Ohio Utilities' Competitive Bidding Process Auction: Information Session for Prospective Bidders on Wednesday, August 17, 2022 - Business Wire
FirstEnergy Ohio Utilities' Competitive Bidding Process Auction: Information Session for Prospective Bidders on Wednesday, August 17, 2022  Business Wire

Warren Buffett’s art auction benefits Girls, Inc. - WOWT
Warren Buffett’s art auction benefits Girls, Inc.  WOWT

Online property auction in Seneca County begins Friday - Finger Lakes Times
Online property auction in Seneca County begins Friday  Finger Lakes Times

Machinery Auction Merger: BigIron Auctions Acquires Sullivan Auctioneers LLC - Agweb Powered by Farm Journal
Machinery Auction Merger: BigIron Auctions Acquires Sullivan Auctioneers LLC  Agweb Powered by Farm Journal

Credit committee lists 8 bonds eligible for Russia CDS payout auction - Reuters
Credit committee lists 8 bonds eligible for Russia CDS payout auction  Reuters

STORAGE AUCTIONS - Columbia Star
STORAGE AUCTIONS  Columbia Star

Italian painting in auction features collector of Roman ancients - Coin World
Italian painting in auction features collector of Roman ancients  Coin World

ESAC announces 3rd Annual ArtSquared Online Auction - Fox 10 News
ESAC announces 3rd Annual ArtSquared Online Auction  Fox 10 News

U.S. launches new 5G mid-band wireless spectrum auction - Reuters
U.S. launches new 5G mid-band wireless spectrum auction  Reuters

HiBid.com Auctions Range from Vintage Comic Books to Gold Bullion Following a $33.4 Million Week - PR Newswire
HiBid.com Auctions Range from Vintage Comic Books to Gold Bullion Following a $33.4 Million Week  PR Newswire

New Sandhills Global Market Reports Show Growing Gap Between Asking and Auction Values Across Equipment and Truck Markets - PR Newswire
New Sandhills Global Market Reports Show Growing Gap Between Asking and Auction Values Across Equipment and Truck Markets  PR Newswire

Rowley Auctions accepting consignments for upcoming auction - upnorthvoice.com - Up North Voice
Rowley Auctions accepting consignments for upcoming auction - upnorthvoice.com  Up North Voice

Kobe Bryant's Ukrainian teammate auctions championship rings at $200,000 for rebuilding efforts - The Sportsrush
Kobe Bryant's Ukrainian teammate auctions championship rings at $200,000 for rebuilding efforts  The Sportsrush

Mint 1952 Mickey Mantle card could fetch record price at auction - ESPN
Mint 1952 Mickey Mantle card could fetch record price at auction  ESPN

July 22, 2022: Auction Calendar - Wisconsin State Farmer
July 22, 2022: Auction Calendar  Wisconsin State Farmer

Eastgate Mall sold at auction - FOX19
Eastgate Mall sold at auction  FOX19

ELITE AUCTIONS Announces August 19 Auction of Historic Mansion & Local Landmark in Suffolk, VA - PR Web
ELITE AUCTIONS Announces August 19 Auction of Historic Mansion & Local Landmark in Suffolk, VA  PR Web

Auction of A. Lange & Söhne Watch to Support Prince Charles’ Youth Charity - Barron's
Auction of A. Lange & Söhne Watch to Support Prince Charles’ Youth Charity  Barron's

Hotels Continue to Lead CMBS Loan Auctions - Commercial Observer
Hotels Continue to Lead CMBS Loan Auctions  Commercial Observer

The Drawing Center 2022 Benefit Auction Art New York - HYPEBEAST
The Drawing Center 2022 Benefit Auction Art New York  HYPEBEAST

From pit lane to the press, broadcast booth to auction block, Steve Matchett can tell a world of stories. - Monterey County Weekly
From pit lane to the press, broadcast booth to auction block, Steve Matchett can tell a world of stories.  Monterey County Weekly

Detroit police auctioning off cars, trucks, RV, and more -- See the auction schedule here - FOX 2 Detroit
Detroit police auctioning off cars, trucks, RV, and more -- See the auction schedule here  FOX 2 Detroit

Enormous Livestock Auction In Erie County This Weekend - wyrk.com
Enormous Livestock Auction In Erie County This Weekend  wyrk.com

Shocker Softball Dinner & Auction Set for Sept. 24 - GoShockers.com
Shocker Softball Dinner & Auction Set for Sept. 24  GoShockers.com

Sherwood house on 20 acres sells for $482,820, $2 over the lowest possible bid in IRS auction - OregonLive
Sherwood house on 20 acres sells for $482,820, $2 over the lowest possible bid in IRS auction  OregonLive

Long-lost Elvis Presley jewelry heads to auction - CNN
Long-lost Elvis Presley jewelry heads to auction  CNN

Skeleton of a Gorgosaurus Sells at Auction for $6.1 Million - The New York Times
Skeleton of a Gorgosaurus Sells at Auction for $6.1 Million  The New York Times

Branch County Fair auctions bring in nearly $427900 - WTVB
Branch County Fair auctions bring in nearly $427900  WTVB

Art center seeking pieces for upcoming auction - Kenai Peninsula Online
Art center seeking pieces for upcoming auction  Kenai Peninsula Online

Orono-OldTown Kiwanis annual charity auction and yard sale - Bangor Daily News
Orono-OldTown Kiwanis annual charity auction and yard sale  Bangor Daily News

Pixar & Porsche Build Real-Life Cars Character for Charity Auction - Screen Rant
Pixar & Porsche Build Real-Life Cars Character for Charity Auction  Screen Rant

2022 Field of Dreams Jersey Auction Underway - Sports Collectors Daily
2022 Field of Dreams Jersey Auction Underway  Sports Collectors Daily

LUV Institute to celebrate 10-year anniversary with Parade of Hearts auction this weekend - CBS News
LUV Institute to celebrate 10-year anniversary with Parade of Hearts auction this weekend  CBS News

Ingham, Eaton counties to auction off about 80 foreclosed properties - Lansing State Journal
Ingham, Eaton counties to auction off about 80 foreclosed properties  Lansing State Journal

HiBid.com Auctions Approach $40M in Sales Last Week; Bidding Now Open for Coins, Furniture, Antiques, Collectibles, and More - PR Newswire
HiBid.com Auctions Approach $40M in Sales Last Week; Bidding Now Open for Coins, Furniture, Antiques, Collectibles, and More  PR Newswire

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