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How To Sell On eBay: Using Store Policies To Cement Your Credibility


In your quest to build credibility as an eBay seller, few things are more important than creating and following consistent store policies. Doing so will provide your customers with an attractive buying atmosphere, where they will feel safe making any transaction.

Whenever I create store policies--whether it be for an eBay business or an Internet business--I use one standard: I promise what I can reasonably deliver. And I deliver more than I promise as often as possible.

If I can reasonably offer to ship everything two days after payment, I will promise it. But if I get the chance to ship some items within one day, I take that opportunity to overdeliver.

Not only is this a more ethical approach--delivering or overdelivering on all promises--but it is also a more practical business strategy for the long-run.

Developing relationships with your customers is the best way to get repeat sales, testimonials, and positive feedback--the three pillars which will support your business and increase your cashflow.

You should extend this principle to other policies.

Create a return policy that stipulates when and for what reasons you will accept a return. Again, you will want to give the customer certain guarantees, but at the same time, you don't want to promise what you can't reasonably deliver.

For instance, you may want to stipulate that you will only accept returns if the item is broken. You may also want to add that you can only accept returns within 14 days of delivery.

In addition to a shipping and return policy, you will want to create a statement of quality assurance. When I used to sell jewelry on eBay, I promised my customers that the metals were solid, the gems were real, and everything was stamped.

It was relatively easy for me to prove this because all of my jewelry came with gemologist-certified appraisals; however, if you aren't selling something that can lend you credibility in a similar fashion, you will need to earn it in the form of testimonials and positive feedback.

. . .and this is precisely why it is so important for eBay sellers to create and follow store policies. Not only will this lend you credibility and subsequently encourage visitors to bid, but it will also prevent customers from making unfair complaints against you.

In addition to this, when you overdeliver, your customers will know it - and they will verify it with feedback and testimonials.

http://www.workathomerightnow.net/eBay.html Written by Isaiah Hull, author of "How to Profit on eBay In Seven Days Without Spending A Single Penny." For a limited time only you can get a pre-publication copy of his book for ONE-FOURTH the post-publication price!


TODAYS NEWS BY OFFICEJAX FREE ADVERTISING AND AD EXCHANGE SOLUTIONSMORE RESOURCES updated Sat. April / 13 / 2024

Celebrity Estate Sales and Auctions: 6 People Share Their Most Memorable Shopping Experiences - Architectural Digest
Celebrity Estate Sales and Auctions: 6 People Share Their Most Memorable Shopping Experiences  Architectural Digest

Someone Paid $262,500 For This Tesla Cybertruck At Auction - InsideEVs
Someone Paid $262,500 For This Tesla Cybertruck At Auction  InsideEVs

Score big with Sotheby's NBA game-worn memorabilia auctions - NBA.com
Score big with Sotheby's NBA game-worn memorabilia auctions  NBA.com

Exclusive | Late Designer Max Azria's Massive Compound Is Heading to Auction - The Wall Street Journal
Exclusive | Late Designer Max Azria's Massive Compound Is Heading to Auction  The Wall Street Journal

Goldin Auctions Acquired by eBay From Collectors Holdings - Sportico
Goldin Auctions Acquired by eBay From Collectors Holdings  Sportico

Former MLB pitcher Kevin Gregg’s Corvallis estate on the auction block starting at $3 million - OregonLive
Former MLB pitcher Kevin Gregg’s Corvallis estate on the auction block starting at $3 million  OregonLive

'I'm not so passionate about it': Winner of multimillion-dollar Gretzky card case says he's changed his mind - CBC.ca
'I'm not so passionate about it': Winner of multimillion-dollar Gretzky card case says he's changed his mind  CBC.ca

Stephen Sondheim's Personal Effects Are Going to Auction - Playbill
Stephen Sondheim's Personal Effects Are Going to Auction  Playbill

Off-White™ Nike The Ten Collection Auction Info - HYPEBEAST
Off-White™ Nike The Ten Collection Auction Info  HYPEBEAST

Princess Diana's Cocktail and Evening Gowns Go Up for Auction - WWD
Princess Diana's Cocktail and Evening Gowns Go Up for Auction  WWD

Christie’s Partners with Fintech Lender Art Money for Interest Free Payment Plans - ARTnews
Christie’s Partners with Fintech Lender Art Money for Interest Free Payment Plans  ARTnews

Public Online Auction North | Auctions | goskagit.com - goskagit.com
Public Online Auction North | Auctions | goskagit.com  goskagit.com

July 28 report: Selected Western livestock auctions | Livestock Auctions - Capital Press
July 28 report: Selected Western livestock auctions | Livestock Auctions  Capital Press

MSU's T.K. Martin Center hosts Express Yourself! Art Auction - Mississippi State University
MSU's T.K. Martin Center hosts Express Yourself! Art Auction  Mississippi State University

Path of success for Miley Realty and Auction in Galion and Bucyrus - Telegraph-Forum
Path of success for Miley Realty and Auction in Galion and Bucyrus  Telegraph-Forum

Auction Report: Mecum Houston 2024 - Hagerty Media
Auction Report: Mecum Houston 2024  Hagerty Media

Basquiat stretcher-bar painting could reach $30m during New York spring auctions - Art Newspaper
Basquiat stretcher-bar painting could reach $30m during New York spring auctions  Art Newspaper

Salinas Valley Fair Kickoff Dinner, Dance and Auction set for next Saturday - Salinas Valley Tribune
Salinas Valley Fair Kickoff Dinner, Dance and Auction set for next Saturday  Salinas Valley Tribune

Cattlemen's auction tallies $480K - The Troy Messenger - Troy Messenger
Cattlemen's auction tallies $480K - The Troy Messenger  Troy Messenger

Cinema for Gaza Celebrity Auction Raises Over $316,000 for Relief Efforts - Hollywood Reporter
Cinema for Gaza Celebrity Auction Raises Over $316,000 for Relief Efforts  Hollywood Reporter

CPILSA auction is live through April 20 to help law students in unpaid public interest jobs - News | Campbell University - Campbell University News
CPILSA auction is live through April 20 to help law students in unpaid public interest jobs - News | Campbell University  Campbell University News

Spellman Signature Auctions - WPRI.com
Spellman Signature Auctions  WPRI.com

Max Azria’s former estate heads to auction 9 years after first listing - Inman
Max Azria’s former estate heads to auction 9 years after first listing  Inman

Weak Demand for $39 Billion Auction Sends 10-Year Treasury Yields Near 4.6% - The Wall Street Journal
Weak Demand for $39 Billion Auction Sends 10-Year Treasury Yields Near 4.6%  The Wall Street Journal

Silent Auction to benefit translation expenses and the general Annual Conference budget – News - Church of the Brethren Newsline
Silent Auction to benefit translation expenses and the general Annual Conference budget – News  Church of the Brethren Newsline

Corvette Auction Preview: Carlisle Auctions' Spring Sale is April 18th and 19th - Corvette: Sales, News & Lifestyle - Corvette Blogger
Corvette Auction Preview: Carlisle Auctions' Spring Sale is April 18th and 19th - Corvette: Sales, News & Lifestyle  Corvette Blogger

CARLS TOWING ABANDONED VEHICLE | Auctions | goskagit.com - goskagit.com
CARLS TOWING ABANDONED VEHICLE | Auctions | goskagit.com  goskagit.com

Christie's to Auction $30 Million Basquiat Stretcher-Bar Painting - The Collector
Christie's to Auction $30 Million Basquiat Stretcher-Bar Painting  The Collector

Highest Treasury Yields of Year Fail to Tempt Buyers to Auction - Bloomberg
Highest Treasury Yields of Year Fail to Tempt Buyers to Auction  Bloomberg

Potter & Potter Auctions Sale - CBS Chicago - CBS News
Potter & Potter Auctions Sale - CBS Chicago  CBS News

Own a piece of Beer City history from Grand Rapids Brewing Co.’s liquidation auction - MLive.com
Own a piece of Beer City history from Grand Rapids Brewing Co.’s liquidation auction  MLive.com

A live auction raised more than $13000 at Together in Pride - Midland Daily News
A live auction raised more than $13000 at Together in Pride  Midland Daily News

U.S. Treasury auctions off $39 billion of 10 year notes at a high yield of 4.56% - ForexLive
U.S. Treasury auctions off $39 billion of 10 year notes at a high yield of 4.56%  ForexLive

1993 Ford Probe GT Sells For $18K At Auction - Ford Authority
1993 Ford Probe GT Sells For $18K At Auction  Ford Authority

From 11th-century relief depicting Vishnu to illustrations from Ramayana, here’s what is up for bidding at Todywalla Auctions - The Indian Express
From 11th-century relief depicting Vishnu to illustrations from Ramayana, here’s what is up for bidding at Todywalla Auctions  The Indian Express

With $13 Million Auction Sales, Michael Jordan Continues to Dominate the Sneaker World With Nike - EssentiallySports
With $13 Million Auction Sales, Michael Jordan Continues to Dominate the Sneaker World With Nike  EssentiallySports

Weaker Start, Quiet Monday, Auctions and CPI Ahead - Mortgage News Daily
Weaker Start, Quiet Monday, Auctions and CPI Ahead  Mortgage News Daily

Breakingviews - Sotheby's next hot auction: a Picasso-backed bond - Reuters
Breakingviews - Sotheby's next hot auction: a Picasso-backed bond  Reuters

A Copernicus Book From 1543 Could Fetch $1.5 Million at Auction - Robb Report
A Copernicus Book From 1543 Could Fetch $1.5 Million at Auction  Robb Report

A Treasure Trove of Princess Diana’s Dresses, Shoes, and Accessories Is Heading to Auction - Robb Report
A Treasure Trove of Princess Diana’s Dresses, Shoes, and Accessories Is Heading to Auction  Robb Report

Ritz Carlton Nashville property sold at auction amid legal disputes - Tennessean
Ritz Carlton Nashville property sold at auction amid legal disputes  Tennessean

Goldin Auctions Acquisition by eBay Sparks Showdown With Fanatics - eBay (NASDAQ:EBAY) - Benzinga
Goldin Auctions Acquisition by eBay Sparks Showdown With Fanatics - eBay (NASDAQ:EBAY)  Benzinga

Vegas Golden Knights to Auction 'My Favorite Things' Baskets to Support Vegas Community | Vegas Golden Knights - NHL.com
Vegas Golden Knights to Auction 'My Favorite Things' Baskets to Support Vegas Community | Vegas Golden Knights  NHL.com

1966 Aston Martin DB6 headlines vintage and late-model European collectibles at Barrett-Jackson's 2024 Palm Beach ... - Old Cars Weekly
1966 Aston Martin DB6 headlines vintage and late-model European collectibles at Barrett-Jackson's 2024 Palm Beach ...  Old Cars Weekly

Food First to Auction Rent-Stabilized Buildings in Brooklyn - The Real Deal
Food First to Auction Rent-Stabilized Buildings in Brooklyn  The Real Deal

A Ford GT With an Air Jordan Paint Job Could Fetch $1.2 Million at Auction - Robb Report
A Ford GT With an Air Jordan Paint Job Could Fetch $1.2 Million at Auction  Robb Report

U.S. Treasury auctions all $22 billion of 30 year bonds at a high-yield of 4.671% - ForexLive
U.S. Treasury auctions all $22 billion of 30 year bonds at a high-yield of 4.671%  ForexLive

Bible Jackie Kennedy Read From at JFK's Funeral to Auction - Fine Books & Collections Magazine
Bible Jackie Kennedy Read From at JFK's Funeral to Auction  Fine Books & Collections Magazine

Reinhardt Danielson Auction | Multimedia | mlstargazette.com - Moose Lake Star-Gazette
Reinhardt Danielson Auction | Multimedia | mlstargazette.com  Moose Lake Star-Gazette

'Stunning' 1928 steam tractor expected to fetch £200k at vintage auction - Yahoo News UK
'Stunning' 1928 steam tractor expected to fetch £200k at vintage auction  Yahoo News UK

New initiative between Art Money and Christie's will allow collectors to bid at auction and pay over time in instalments - Art Newspaper
New initiative between Art Money and Christie's will allow collectors to bid at auction and pay over time in instalments  Art Newspaper

Comic featuring Superman’s first ever appearance sells for record $6 million - CNN
Comic featuring Superman’s first ever appearance sells for record $6 million  CNN

Empty Bowls Elevated Auction Gala and Dinner - WTVD-TV
Empty Bowls Elevated Auction Gala and Dinner  WTVD-TV

Babe Ruth, Cy Young and Batman: Rare baseball cards, comics up for auction for first time - Seacoastonline.com
Babe Ruth, Cy Young and Batman: Rare baseball cards, comics up for auction for first time  Seacoastonline.com

Cedar Boat Club spring auction to raise funds for Ellis fireworks show - Corridor Business
Cedar Boat Club spring auction to raise funds for Ellis fireworks show  Corridor Business

Largest Sale of Princess Diana’s Gowns Since 1997 to Be Held in June - Barron's
Largest Sale of Princess Diana’s Gowns Since 1997 to Be Held in June  Barron's

The ultimate toy box: Wilkinson's auction for R&M Motors - Successful Farming
The ultimate toy box: Wilkinson's auction for R&M Motors  Successful Farming

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Buyers grab downtown San Jose condos in foreclosure auction with winning bids up to $32,300  The Mercury News

Marc Benioff replaces Warren Buffett in private lunch auction for California charity that raised $53 million - Fortune
Marc Benioff replaces Warren Buffett in private lunch auction for California charity that raised $53 million  Fortune

Strong 1805 Capped Bust Half Eagle in GreatCollections Auction - CoinWeek
Strong 1805 Capped Bust Half Eagle in GreatCollections Auction  CoinWeek

Monopoly Go: Altruistic Auction Rewards And Milestones - TheGamer
Monopoly Go: Altruistic Auction Rewards And Milestones  TheGamer

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U.S. Treasury to auction off 30-year bonds at the top of the hour  ForexLive

South African auction house edges into London market - Art Newspaper
South African auction house edges into London market  Art Newspaper

Julien's Auctions Announces "Princess Diana's Elegance" - Arts and Collections International
Julien's Auctions Announces "Princess Diana's Elegance"  Arts and Collections International

Tesla CyberBeast Sells For $262,500 At Auction - Forbes
Tesla CyberBeast Sells For $262,500 At Auction  Forbes

Rare copy of comic featuring Superman's first appearance sells for $6 million at auction - The Associated Press
Rare copy of comic featuring Superman's first appearance sells for $6 million at auction  The Associated Press

This 1,700-Year-Old Book Could Fetch Up to $3.8 Million at Auction - Robb Report
This 1,700-Year-Old Book Could Fetch Up to $3.8 Million at Auction  Robb Report

Tony Bennett's Treasures Are Up for Auction: How to Bid - inTouch Weekly
Tony Bennett's Treasures Are Up for Auction: How to Bid  inTouch Weekly

Yellow Cab Tycoon Selling Tribeca Penthouse at Auction - Mansion Global
Yellow Cab Tycoon Selling Tribeca Penthouse at Auction  Mansion Global

Man Ray Image of Kiki de Montparnasse Sells for $162,000 at Christie’s Auction - ARTnews
Man Ray Image of Kiki de Montparnasse Sells for $162,000 at Christie’s Auction  ARTnews

Brazilian Auction House Founder says Forged do Amaral Was For Sale at SP Arte - ARTnews
Brazilian Auction House Founder says Forged do Amaral Was For Sale at SP Arte  ARTnews

Newspaper Ads | Classifieds | Shopping | ESTATE AUCTION - commercial-news.com
Newspaper Ads | Classifieds | Shopping | ESTATE AUCTION  commercial-news.com

Auction to be held at former Owego Treadway Inn Conference Center - MyHometownToday.com
Auction to be held at former Owego Treadway Inn Conference Center  MyHometownToday.com

‘Iconic’ Man Ray image sells for €120,000 at auction of 200 works - The Guardian
‘Iconic’ Man Ray image sells for €120,000 at auction of 200 works  The Guardian

Joaquin Phoenix, Lynne Ramsay, Guillermo del Toro Join Cinema for Gaza Auction - Hollywood Reporter
Joaquin Phoenix, Lynne Ramsay, Guillermo del Toro Join Cinema for Gaza Auction  Hollywood Reporter

‘Titanic’ Door that Saved Rose (But Not Jack) Fetches Six Figures at Auction - ARTnews
‘Titanic’ Door that Saved Rose (But Not Jack) Fetches Six Figures at Auction  ARTnews

Kobe Bryant game-worn jersey auctions for $1.75 million - LeBron Wire
Kobe Bryant game-worn jersey auctions for $1.75 million  LeBron Wire

‘Luxury’ home in Medina County up for auction; proceeds to benefit charity - WJW FOX 8 News Cleveland
‘Luxury’ home in Medina County up for auction; proceeds to benefit charity  WJW FOX 8 News Cleveland

Lorain County 4-H Endowment Board annual dinner, auction raise over $26,000 - The Morning Journal
Lorain County 4-H Endowment Board annual dinner, auction raise over $26,000  The Morning Journal

Why Christie's First Bitcoin Inscriptions Auction Matters - CoinDesk
Why Christie's First Bitcoin Inscriptions Auction Matters  CoinDesk

Ancient book with Mississippi ties up for auction - The Delta News
Ancient book with Mississippi ties up for auction  The Delta News

Castle Country Crusaders Silent Auction Returning - ETV News
Castle Country Crusaders Silent Auction Returning  ETV News

Suffolk County Police to hold property auction April 17 - TBR News Media
Suffolk County Police to hold property auction April 17  TBR News Media

DNR Holding Online Auction - Ottumwa Radio
DNR Holding Online Auction  Ottumwa Radio

Sotheby’s Wine and Spirits Sales Reached a Record $159 Million Last Year Despite Price Slumps - Barron's
Sotheby’s Wine and Spirits Sales Reached a Record $159 Million Last Year Despite Price Slumps  Barron's

'Friends' TV script from iconic episode to hit auction, Matthew Perry Foundation to receive portion of sale - Fox Business
'Friends' TV script from iconic episode to hit auction, Matthew Perry Foundation to receive portion of sale  Fox Business

An Ultra-Rare Patek Philippe Set Leads Sotheby’s $1.3 Million ‘Gender-Free’ Watch Auction - Robb Report
An Ultra-Rare Patek Philippe Set Leads Sotheby’s $1.3 Million ‘Gender-Free’ Watch Auction  Robb Report

Jewelry, Watches And Other Valuables Set For Auction By Suffolk Police - Patch
Jewelry, Watches And Other Valuables Set For Auction By Suffolk Police  Patch

Tesla Cyberbeast Sotheby's auction ends soon - Business Insider
Tesla Cyberbeast Sotheby's auction ends soon  Business Insider

PETA Investigator ASSAULTED Filming Racehorse Auction Carnage | VIDEO - PETA
PETA Investigator ASSAULTED Filming Racehorse Auction Carnage | VIDEO  PETA

Commander's Palace Chef's Table Dining Adventure Auction - New Orleans Magazine
Commander's Palace Chef's Table Dining Adventure Auction  New Orleans Magazine

Spike Lee, Paul Mescal and Annie Lennox Join Cinema For Gaza Auction - Hollywood Reporter
Spike Lee, Paul Mescal and Annie Lennox Join Cinema For Gaza Auction  Hollywood Reporter

How Julien’s Auctions Leads the Booming Market in Celebrity Memorabilia - The New Yorker
How Julien’s Auctions Leads the Booming Market in Celebrity Memorabilia  The New Yorker

Christie’s withdraws Greek vases from auction over links to convicted dealer - The Guardian US
Christie’s withdraws Greek vases from auction over links to convicted dealer  The Guardian US

YOU CAN HELP: Superstar-signed item highlights Arbor Heights Elementary PTSA auction – everything open for your ... - West Seattle Blog
YOU CAN HELP: Superstar-signed item highlights Arbor Heights Elementary PTSA auction – everything open for your ...  West Seattle Blog

George Mikan's Signed, Game Worn Minneapolis Lakers Warm-Ups Hits Auction Block - TMZ
George Mikan's Signed, Game Worn Minneapolis Lakers Warm-Ups Hits Auction Block  TMZ

Proceeds from Gage County horse auction divided; veterinarian gets over $113,000 - KOLN
Proceeds from Gage County horse auction divided; veterinarian gets over $113,000  KOLN

Air Jordan 1 Inspired 2022 Ford GT Auction Info - HYPEBEAST
Air Jordan 1 Inspired 2022 Ford GT Auction Info  HYPEBEAST

Wholesale Market Report: Most Notable Corvette Auction Activity [4/12/2024] - CorvSport.com
Wholesale Market Report: Most Notable Corvette Auction Activity [4/12/2024]  CorvSport.com

CAST 'New Views for Old Pews' live auction set for April 13 - The Suffolk Times - Suffolk Times
CAST 'New Views for Old Pews' live auction set for April 13 - The Suffolk Times  Suffolk Times

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