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10 Dos and Don'ts Of Customer Services


Email etiquette is the key to help calm down anxious and impatient customers. People assume that once they press the "send" button that we will get everything sorted out in an instant! Of course we all know that this is not an accurate representation of how things work. However, you should prepare yourself for the occasional hot tempered emails, regardless of whether their comments are unreasonable or not.

Five Do's Of Good Customer Services

1. Thank them for contacting customer support in the opening sentence of your reply messages.

2. Ask for further clarification if you are unsure of their requirements. Suggest some extra details to answer their query more effectively.

3. Address the support question within 24 hours of receiving their message to avoid unnecessary confrontation and dissatisfaction.

4. Offer further support if they require it and provide a sincere thanks for their custom. Also confirm that their message has been received and when they should expect a response.

5. Be apologetic to their needs and offer complete support and reassurance. However if a customer is still unsatisfied with their order offer them a replacement or refund.

Five Don'ts Of Customer Services

1. Don't use abrasive words in your email. Always remain calm, courteous and professional.

2. Don't leave the problem unresolved or unanswered because you are offended by their tone or for any other reason whatsoever.

3. Don't neglect your customers by repeatedly delaying your response times. This will lead to negative feedback for your company and will inevitably cost you sales and damage your company's reputation.

4. Don't allow a customer to bully you into doing something irrational or unethical just to please them.

5. Don't lie to a customer about your product. Make sure your description and terms are clear and are easily accessible on your Sales Page, Thank You Page and receipts.

Summary

Provide valuable information about your commitment to providing high levels of support by supplying your dedicated email address, fax, telephone number and mailing address. Place your company's customer services details on your "Sales Letter Page" and the "Thank You Page" (after orders are paid for and completed). This helps to reassure the customer that they will be able to contact you for ongoing help and support throughout the order process and after sales.

Once you have established a customer services support details you must ensure that all enquires are handled quickly and efficiently. If the enquiry needs more time to look up an order then send a confirmation email to let customers know that you have received their message and will get back to them in good time.

Unreasonable delays in response times can irritate customers so it is important to address problems any questions within 24 hours to avoid negative feedback.

Nancy P Redford shows you how to Take Online Payments for any web site without a costly merchant account. Stay safe on the Internet by getting wise to Online Scams and Shams. Plus get some of the best business tools and resources for your home-based business here at: http://www.miriadz.com


Todays News by officejax free advertising and ad exchange solutionsMORE RESOURCES updated Thu. March / 28 / 2024
Best Hair Loss Treatments for Men in 2024 - Healthline
Best Hair Loss Treatments for Men in 2024  Healthline

Suffer from migraines? 6 natural remedies and supplements that could help, from a specialist - CNBC
Suffer from migraines? 6 natural remedies and supplements that could help, from a specialist  CNBC

Home Remedies for Cold and Flu Symptoms - The New York Times
Home Remedies for Cold and Flu Symptoms  The New York Times

Apothecary in Superior offers natural remedies | Valley Press/Mineral Independent - Clark Fork Valley Press
Apothecary in Superior offers natural remedies | Valley Press/Mineral Independent  Clark Fork Valley Press

9 Effective Home Remedies for Diarrhea - Health.com
9 Effective Home Remedies for Diarrhea  Health.com

8 Home Remedies For Sunburn Recommended By Dermatologists - Forbes
8 Home Remedies For Sunburn Recommended By Dermatologists  Forbes

10 home remedies to get Holi colour off your face - Firstpost
10 home remedies to get Holi colour off your face  Firstpost

Gogl-mogl: old world home remedy that may comfort — even if it doesn't cure - NPR
Gogl-mogl: old world home remedy that may comfort — even if it doesn't cure  NPR

9 best scar creams and gels of 2024, according to dermatologists - NBC News
9 best scar creams and gels of 2024, according to dermatologists  NBC News

17 Instant Migraine Relief Tips From Neurologists - TODAY
17 Instant Migraine Relief Tips From Neurologists  TODAY

10 Home Remedies To Attack Your Cold | Right as Rain - Right as Rain by UW Medicine
10 Home Remedies To Attack Your Cold | Right as Rain  Right as Rain by UW Medicine

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Home Remedies for Diaper Rash: What Parents Need To Know  Parents

Bhagyashree swears by these 5 desi foods to keep the gut healthy and reduce bloating - Recipes
Bhagyashree swears by these 5 desi foods to keep the gut healthy and reduce bloating  Recipes

How to Stop Receding Hairline: 12 Home and Medical Remedies - Medical News Today
How to Stop Receding Hairline: 12 Home and Medical Remedies  Medical News Today

Best Life: Home remedies for dry eyes - Action News 5
Best Life: Home remedies for dry eyes  Action News 5

Traditional medicine has a long history of contributing to conventional medicine and continues to hold promise - World Health Organization (WHO)
Traditional medicine has a long history of contributing to conventional medicine and continues to hold promise  World Health Organization (WHO)

RSV Home Remedies - Health Central
RSV Home Remedies  Health Central

Chronic kidney disease - Diagnosis and treatment - Mayo Clinic
Chronic kidney disease - Diagnosis and treatment  Mayo Clinic

Spotted lanternfly home remedies may be worse than the bugs - Pittsburgh Post-Gazette
Spotted lanternfly home remedies may be worse than the bugs  Pittsburgh Post-Gazette

Can Soaking Your Feet in Hot Water Relieve a Migraine? - Health.com
Can Soaking Your Feet in Hot Water Relieve a Migraine?  Health.com

Home remedies to prevent and suppress respiratory illnesses - KFSN-TV
Home remedies to prevent and suppress respiratory illnesses  KFSN-TV

Page title - Methadone Take-Home Flexibilities Extension Guidance - SAMHSA
Page title - Methadone Take-Home Flexibilities Extension Guidance  SAMHSA

7 home remedies to reduce bloating - DNA India
7 home remedies to reduce bloating  DNA India

Fermented garlic honey is the homemade remedy to try this cold and flu season - ABC News
Fermented garlic honey is the homemade remedy to try this cold and flu season  ABC News

Natural Remedies for Tinnitus - Verywell Health
Natural Remedies for Tinnitus  Verywell Health

12 Natural Remedies for Anxiety to Look Into - Verywell Health
12 Natural Remedies for Anxiety to Look Into  Verywell Health

Health experts recommend home remedies – Northern Star - Northern Star Online
Health experts recommend home remedies – Northern Star  Northern Star Online

8 Effective Home Remedies To Reduce Bloating - Times Now
8 Effective Home Remedies To Reduce Bloating  Times Now

Flu: Best Home Remedies and Natural Treatments to Relieve Symptoms - Everyday Health
Flu: Best Home Remedies and Natural Treatments to Relieve Symptoms  Everyday Health

Dealing with thick, discolored toenails - Harvard Health
Dealing with thick, discolored toenails  Harvard Health

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Natural Remedies for MS: Supplements, Exercise and More  Health Central

Home Remedies: Expert Tips for Caring for Your Sick Child at Home - Checkup Newsroom
Home Remedies: Expert Tips for Caring for Your Sick Child at Home  Checkup Newsroom

The 6 Best Home Remedies for a Sore Throat That’ll Save You a Trip to the Pharmacy - Well+Good
The 6 Best Home Remedies for a Sore Throat That’ll Save You a Trip to the Pharmacy  Well+Good

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What Is a Natural Antibiotic? Examples, Uses & Effectiveness  Health Essentials

Medical Moment: Home remedies for dry eye - South Bend - WNDU
Medical Moment: Home remedies for dry eye - South Bend  WNDU

5 Ways To Get Rid of Hickeys - Health.com
5 Ways To Get Rid of Hickeys  Health.com

Home Remedies for Bug Bites - Parents
Home Remedies for Bug Bites  Parents

Bee Sting Home Remedies And Treatments – Forbes Health - Forbes
Bee Sting Home Remedies And Treatments – Forbes Health  Forbes

San Antonians navigate flu season with home remedies, doctor offers insight - WOAI
San Antonians navigate flu season with home remedies, doctor offers insight  WOAI

Looking for home remedies? These 6 herbs might be able to help - National Geographic
Looking for home remedies? These 6 herbs might be able to help  National Geographic

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Home Remedies for UTI Symptoms: Natural Treatment for Urinary Tract Infections  Everyday Health

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6 Natural Products to Consider for People with Anxiety  Healthline

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9 Home Remedies To Recover From Your Holi Hangover  Times Now

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Best Life: Home remedies for dry eyes  Action News 5

Home Remedies for Dry Eyes - WALB
Home Remedies for Dry Eyes  WALB

10 Natural Remedies for Fibromyalgia - AARP
10 Natural Remedies for Fibromyalgia  AARP

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Mitral valve regurgitation - Diagnosis and treatment  Mayo Clinic

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Natural Healing: 10 Home Remedies to Treat Heat Stroke  NDTV Food

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Home Remedies for Chronic Hives  Health Central

Natural Remedies and Supplements for Gallbladder Health - Verywell Health
Natural Remedies and Supplements for Gallbladder Health  Verywell Health

5 home remedies to naturally whiten your teeth - DNA India
5 home remedies to naturally whiten your teeth  DNA India

Quiz: How Much Do You Know About Natural Remedies? - AARP
Quiz: How Much Do You Know About Natural Remedies?  AARP

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The 9 Best Home Remedies When Your Itchy Scalp Is Truly Driving You Bananas  Well+Good

Home remedies for low blood pressure - The Times of India
Home remedies for low blood pressure  The Times of India

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Natural Remedies for Crohn's Disease: Supplements, Stress Reduction and More  Health Central

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Natural Antihistamine: Types, Benefits, and Alternatives  Verywell Health

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Everything to Know About Newborn and Baby Congestion  The Bump

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Natural Remedies for Skin Irritation, Inflammation, and Dryness  Real Simple

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How to Beat a COVID-19 Cough: Medications, Home Remedies, Tips  Everyday Health

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Doctor's Best Home Remedies to Ease the Pain of a Gout Flare — in 10 Minutes or Less  Yahoo Life

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Holika Dahan 2024 Upay: Home Remedies To Perform On This Day To Relieve Financial Problems  ABP Live

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Traditional Chinese medicine reduces risk after heart attack  UT Southwestern

Home remedies to relieve chest congestion - DNA India
Home remedies to relieve chest congestion  DNA India

Winter X Games extends, expands partnership with Thayers Natural Remedies - Sports Business Journal
Winter X Games extends, expands partnership with Thayers Natural Remedies  Sports Business Journal

8 simple home remedies to treat cough and chest congestion - The Times of India
8 simple home remedies to treat cough and chest congestion  The Times of India

Home remedies for low-blood pressure - The Times of India
Home remedies for low-blood pressure  The Times of India

10 home remedies to say goodbye to dry cough - The Times of India
10 home remedies to say goodbye to dry cough  The Times of India

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11 Home Remedies to Stop Vaginal Itching, According To OB-GYNs  Women's Health

Mucus in throat? Try these home remedies for quick relief - The Times of India
Mucus in throat? Try these home remedies for quick relief  The Times of India

Home remedies for constipation in children - The Times of India
Home remedies for constipation in children  The Times of India

Prevent dry skin this winter with these dermat-recommended ways - Health shots
Prevent dry skin this winter with these dermat-recommended ways  Health shots

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At-Home Remedies to Fix Under-Eye Bags, as Recommended by Ophthalmologists  Newsweek

Show 1375: The Science Supporting Home Remedies - The People's Pharmacy
Show 1375: The Science Supporting Home Remedies  The People's Pharmacy

These home remedies will help cure constipation - The Times of India
These home remedies will help cure constipation  The Times of India

How To Get Rid of Sugar Ants: 5 Steps To Take - Bob Vila
How To Get Rid of Sugar Ants: 5 Steps To Take  Bob Vila

Trapped gas: 8 Home remedies for instant relief - The Times of India
Trapped gas: 8 Home remedies for instant relief  The Times of India

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7 best natural antibiotics: Uses, evidence, and effectiveness  Medical News Today

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11 Natural Ways to Lower Your Cortisol Levels  Healthline

Hemorrhoids Treatment Plan - 12 Ways to Get Rid of Hemorrhoids - Prevention Magazine
Hemorrhoids Treatment Plan - 12 Ways to Get Rid of Hemorrhoids  Prevention Magazine

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Is Your Teeth Yellowish? Whiten Them With These 5 Home Remedies!  OTV News

Holi 2024: Say Bye-Bye To Skin Allergy With This Simple Home Remedy - Free Press Journal
Holi 2024: Say Bye-Bye To Skin Allergy With This Simple Home Remedy  Free Press Journal

Severe psoriasis: Treatment, home remedies, and more - Medical News Today
Severe psoriasis: Treatment, home remedies, and more  Medical News Today

Protect your hair from sun damage: Home remedies that work - The Times of India
Protect your hair from sun damage: Home remedies that work  The Times of India

Home remedies like oil massage for knee pain can damage your knee and spine, warn doctors - The Economic Times
Home remedies like oil massage for knee pain can damage your knee and spine, warn doctors  The Economic Times

Treating a UTI at Home? Talk to Your Doctor - Norton Healthcare
Treating a UTI at Home? Talk to Your Doctor  Norton Healthcare

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Consumer Health: Back to school - and head lice  Mayo Clinic

Effective home remedies to combat dandruff this winter - The Times of India
Effective home remedies to combat dandruff this winter  The Times of India

How to Treat RSV at Home for Children and Adults - Everyday Health
How to Treat RSV at Home for Children and Adults  Everyday Health

Top 6 Natural Home Remedies To Treat Hair Dryness! - HerZindagi
Top 6 Natural Home Remedies To Treat Hair Dryness!  HerZindagi

5 Effective Home Remedies to Prevent Oral Cavities at Home Without Medication | TheHealthSite.com - TheHealthSite
5 Effective Home Remedies to Prevent Oral Cavities at Home Without Medication | TheHealthSite.com  TheHealthSite

Beauty tips: Try these home remedies to avoid dull, dry skin - Moneycontrol
Beauty tips: Try these home remedies to avoid dull, dry skin  Moneycontrol

Priced out of healthcare, some Iraqis turn to natural remedies - Reuters
Priced out of healthcare, some Iraqis turn to natural remedies  Reuters

How to prevent UTI: 5 tips to keep urinary tract infection at bay - Health shots
How to prevent UTI: 5 tips to keep urinary tract infection at bay  Health shots

6 Home Remedies for Facial Hair Removal - WION
6 Home Remedies for Facial Hair Removal  WION

10 home remedies to reduce wrinkles - The Times of India
10 home remedies to reduce wrinkles  The Times of India

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Top 10 Ayurvedic Home Remedies For Hair Loss In Men: How to Regrow Hair At Home Naturally? | TheHealthSite  TheHealthSite

Health expert warns vs using urine, breastmilk to treat sore eyes - ABS-CBN News
Health expert warns vs using urine, breastmilk to treat sore eyes  ABS-CBN News

Skincare alert: Things home remedies will (and not) help with - The Indian Express
Skincare alert: Things home remedies will (and not) help with  The Indian Express

Confirmed: Diarrhea Is a Symptom of COVID, but Why? - Verywell Health
Confirmed: Diarrhea Is a Symptom of COVID, but Why?  Verywell Health

Home remedies to improve digestion: Your diet must-haves - Moneycontrol
Home remedies to improve digestion: Your diet must-haves  Moneycontrol

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