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Seven Ways to Improve Your Results with Follow-up


What follows is a bold statement, but sometimes it takes a bold statement to get people's attention.

One of the most important and yet overlooked skills in business today is follow-up.

This applies to many parts of our business: Customer service and care, marketing, leadership, networking, branding, and more. It is a habit and a discipline that, when used effectively and regularly, will change your results and your life.

Here are seven ways to incorporate more follow-up into your practices - and therefore seven ways to increase your results.

1. Say thank you. First and foremost, the must-do follow-up habit is to say thank you. Send an email, make a call, or best of all, send a hand written note. Tell the Customer thanks for the new order. Tell the employee how much you appreciate their extra effort (or their normal effort over the long haul). Thank a person for a referral. Thank a colleague for the book or website recommendation. We all sent thank you cards after receiving graduation and wedding gifts. And while you may have done it because it was expected, it was really good practice for the rest of your life. I have a recurring task on my task list. It reads "Who do I need to thank today?" Who do you need to thank today?

2. Ask for feedback. After completing a project, meeting, training session, consulting engagement, or whatever, ask for some feedback. Preface your request by saying that you want to not only make sure that you have met their needs, but that you want to know how to continue to improve. Be open to what will be shared and show your gratitude, by referring to item 1 above.

3. Keep track. You've given an employee some coaching or help on a specific issue, so follow-up to see how it is going and how you can help now. You completed a project for a Client six months ago - so follow-up to see how it is going now and if the results match what had been expected. Follow-up isn't just a one time deal - it is an on-going commitment. You likely are interested in the progress others are making. Let them know by staying in touch and seeing how things are going and how you might be able to help.

4. Remain interested. This is one step beyond keeping track. It is remaining interested in the other person or group's progress over the long term. Continue to check back on progress. Remaining interested shows that you care and have made the effort to remember about events and goals important to the other person.

5. Remember important events. Holly on my team calls friends and colleagues on their birthdays and sings them Happy Birthday - live or on their voice mail. I have done this occasionally in the past - but have made it a more normal part of my routine as well. Why? Because it makes people smile. Your kids and paren'ts expect a happy birthday wish, but do your Customers? Your employees? Your vendors? Maybe you don't sing, but you can still wish people happy anniversary, happy birthday or happy St. Patrick's Day - especially if they are Irish!

6. Share information you know matters to them. Have a colleague who has a rose garden? Send them the article about roses that you read last week. Have a co-worker who graduated from a certain college? Congratulate them when his team wins the big game. Have a Customer who loves tennis? Send them a link to the website you heard about that helps people improve their game. You get the idea. Follow-up by giving people information or comments that they know is just for them.

7. Have a plan. I have a process to call and track my conversations with my key contacts regularly. We have a process to connect with our most valued colleagues and Clients monthly. Our plan continues to be tweaked, but we have a plan because we know how important follow-up is. What is your plan?

Within my seven suggestions I have shared examples from all phases of business in order to show how pervasive and how valuable follow-up can be.

There is little about it that is hard. Being exceptionally good at follow-up requires focus, dedication, discipline, and a decision to do it. If you will make the decision you will become a more effective leader or supervisor. You will become a better networker. You will have greater sales. You will retain your relationships longer.

Any of these are reasons enough to make this decision. All of them put together prove my initial bold statement:

"One of the most important and yet overlooked skills in business today is follow-up."

Where are you going to start?

Kevin Eikenberry is Chief Potential Officer of The Kevin Eikenberry Group (http://KevinEikenberry.com), a learning consulting company that helps Clients reach their potential through a variety of training, consulting and speaking services. To receive your free special report on "Unleashing Your Potential" go to http://www.kevineikenberry.com/uypw/index.asp or call us at (317) 387-1424 or 888.LEARNER.


Todays News by officejax free advertising and ad exchange solutionsMORE RESOURCES updated Fri. March / 24 / 2023
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Four at-home remedies to get rid of a headache  La Crosse Tribune

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Have lingering sore throat? These home remedies could help you recover faster  India Today

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Four at-home remedies to get rid of a headache  69News WFMZ-TV

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Is salt water for vaginal infection and tightening a good idea?  Health shots

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7 Home Remedies to Treat Dry, Itchy Eyes  CNET

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Ayurvedic Skin Care Home Remedies  Indiatimes.com

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Home remedies for crow’s feet  The Sangai Express

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Treatments and home remedies to get rid of stubborn acne scars  Hindustan Times

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Weather Change Sickness: Symptoms And Home Remedies | TheHealthSite.com  TheHealthSite

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Home Remedies For Glowing Skin In 10 Days  Indiatimes.com

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Diabetes: Effective home remedies to manage blood sugar levels  Hindustan Times

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Acidity Problem? Here Are 7 Natural Home Remedies To Get Relief From Acidity  Zee News

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Uterine Fibroids: Top home remedies for a natural cure  India TV News

Home Remedies Community Clinic - WKYK
Home Remedies Community Clinic  WKYK

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6 home remedies to get smooth and baby soft hands  Hindustan Times

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5 natural home remedies for knee pain  NewsBytes

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Seven home remedies for cough during pregnancy: Natural ways to find relief  India TV News

Home Remedies: 7 Natural Ways To Induce Vomiting Safely | TheHealthSite.com - TheHealthSite
Home Remedies: 7 Natural Ways To Induce Vomiting Safely | TheHealthSite.com  TheHealthSite

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Does ginger ale help with nausea? Know all about it here  Sportskeeda

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What causes smelly farts? Home remedies for bad flatulence  Sportskeeda

8 Effective Home Remedies for Toothache - Zoom TV
8 Effective Home Remedies for Toothache  Zoom TV

Student band Home Remedies headlines at Union Stage - GW Hatchet
Student band Home Remedies headlines at Union Stage  GW Hatchet

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Top 5 home remedies to cure cough and sore throat in children without antibiotics  Times Now

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5 home remedies to treat dark circles  Health shots

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The Ultimate Guide To Understanding Ringworms: Causes, Complications & Treatment  MensXP.com

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Holi 2023: Home remedies to remove colour from your skin  The Economic Times

Home Remedies To Treat Fungal Infections - ABP Live
Home Remedies To Treat Fungal Infections  ABP Live

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World Oral Health Day: From yoghurt to orange, home remedies to prevent bad breath  Times Now

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Beauty Tips For Face: 10 Natural Home Remedies To Reduce Skin Wrinkles  TheHealthSite

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Diabetes: Ajwain Water And Other Home Remedies To Help Manage Blood Sugar Levels  NDTV

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How to get white teeth: home remedies to avoid and where to get best results  South China Morning Post

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From lavender oil to ginger, 5 home remedies for migraine relief  DNA India

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From coconut oil to aloe vera, Ayurveda expert suggests home remedies to heal facial redness  The Indian Express

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How to Treat Constipation at  Lifehacker

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How involvement of machinery leads to innovation in the beauty industry  Times of India

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Two ‘home remedies’ to ‘break down’ mould spores - ‘important’ way to ‘stop mould growing’  Express

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Eye care: 5 effective home remedies to heal eye infections  NewsBytes

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How to Get Relief for Wisdom Tooth Pain?  Sportskeeda

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UAE: Pakistani expat delays dental treatment, develops life-threatening infection  wknd.

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How coconut, Bhringraj and onion reduce hair loss  Times of India

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How To Treat Whiplash At Home Following A Minor Car Crash  (OTS) News Southport

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Home Remedies for Cold and Flu Symptoms  The New York Times

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6 Home Remedies to Cure an Upset Stomach  CNET

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10 At-Home Remedies For A Dry Scalp + Possible Causes ...  mindbodygreen

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Home Remedies for Chlamydia: Why Antibiotics Are Best  Verywell Health

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Home Remedies For Pink Eye - + - − - Allergic Pink Eye Solutions  Wellness Mama

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Blepharitis Treatment at Home: Remedies and OTC Treatment  Healthline

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7 Home Remedies for Hidradenitis Suppurativa  Everyday Health

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The Most Popular Home Remedies Of 2022  NDTV

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5 home remedies for the stomach flu  Medical News Today

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If dry lips are giving you nightmares, here are 4 home remedies you must try  Health shots

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Dry cough? Try these 7 home remedies to get rid of the it  Health shots

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Got bit by a spider? 5 expert-approved home remedies for spider bites  Health shots

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Have a jock itch? Try these home remedies to treat this fungal infection  Health shots

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The home remedies that provide some relief for cold and flu symptoms  EL PAÍS USA

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Home Remedies For Diarrhea Relief  Wellness Mama

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9 home remedies for UTIs: How to get rid of bladder infections  Nebraska Medicine

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4 Home Remedies for Stomach Flu  Verywell Health

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Hidradenitis Suppurativa Home Treatments and Natural Remedies  Health Essentials

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Student band Home Remedies breaks into D.C. music scene  GW Hatchet

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5 home remedies to remove dark skin around your mouth  Health shots

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Skincare tips: Home remedies to treat facial eczema or atopic dermatitis  Hindustan Times

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Weak kidneys? 6 effective home remedies to help improve kidney function  Hindustan Times

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Home Remedy for Food Allergy: Treating Mild Reactions  Verywell Health

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Four home remedies for a sore throat that really work  The Jerusalem Post

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Test positive for COVID? Valley doctor shares best home remedies  Arizona's Family

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12 home remedies for a yeast infection: Which work best?  Insider

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6 Home Remedies for Weight Loss | HealthNews  Healthnews.com

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Home Remedies for Hemorrhoids  Verywell Health

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Suffering from gum and tooth pain in winter? Turn to these 10 home remedies  Health shots

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Don’t suffer! Try these 5 home remedies to cure menstrual problems  Health shots

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5 home remedies to keep your mouth ulcers from being a pain  Health shots

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How to Get Rid of a Cough Fast: 11 Easy Home Remedies  Good Housekeeping

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9 Remedies for Fast Indigestion Relief  Verywell Health

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10 natural ways to make your hair thicker and bouncy  Health shots

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Ayurvedic home remedies to relieve constipation naturally  Indiatimes.com

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6 home remedies, food combination that can help ease constipation  Hindustan Times

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The 8 best home remedies to treat poison ivy  Insider

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Home Remedies for Seasonal Allergies  Health Essentials

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Scabies Home Remedies: List of Non-Medication Options  Verywell Health

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Suffering From A Cold And Cough? Try These Home Remedies  NDTV

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5 home remedies to whiten your teeth  Health shots

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Natural Remedies for Rheumatoid Arthritis  Health Essentials

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Oral Thrush: Home Remedies Explained  Healthgrades

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Try these 3 home remedies to lighten your dark neck  Health shots

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Five home remedies for cough and cold  Deccan Herald

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If bald patches are worrying you, try these Ayurvedic home remedies for hair growth  Health shots

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Get puffy eyes every time you wake up? Try 3 quick home remedies  Health shots

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How to Stop a Runny Nose: Home Remedies & Medications  Verywell Health

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8 Home Remedies for Itchy Scalp  BlackDoctor.Org

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6 home remedies for toothaches | Loop Caribbean News  Loop News Caribbean

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Period rash? Try these 3 home remedies for instant relief  Health shots

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