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Never Sell Again: Get Repeat Business and Avoid the Need to Prospect


If you're a business owner, you know that repeat business is critical to your success. It also makes your life much easier because you can count on ongoing business without having to continuously find new prospects and convince them to hire you.

Here are seven ways to keep your customers coming back:

1. Take time to build a relationship

Learn to "visit" instead of being so professional that you appear rude. Pay attention when you meet with your customers. Learn about them and their lives. Notice what they hang on their walls and place on their desks. And don't just notice, comment on them. For instance, if your prospect or customer has a huge marlin hanging on his wall, you could say, "I'll bet there's an interesting story that goes with that fish." Your client will be thrilled to tell you about it, and he'll be flattered that you asked. And it would be like ignoring the elephant in the room if you DIDN'T comment on it. Learning about your customer will pay off every day of your relationship.

2. Set realistic deadlines and either meet or beat them.

Nothing impresses a client more than when you follow through with what you say you will do. Do it fast. Do your best. And do it right. Clients always want it "yesterday," but if you know it can't be done that quickly, or it won't be done correctly because there's not enough time, then speak up right at the beginning. It's better to set a realistic deadline and then beat it by a day or two, than accept an unrealistic one and make the client wait.

3. Make it easy to work with you.

Extend your service hours to cover when your customers want to talk to you. If your business is tech support or Internet marketing, remember that peak Net usage is 10 pm. If you're a night person, you can impress your customers by being available during their "off" hours.

4. Offer credit card payment options to make it easy for your clients (and the government!) to pay you.

Today, businesses need payment options. If you're able to allow them to pay with credit cards, you'll have more clients. And if you're interested in government business, this is an easy way to get some of it since most government agencies are now using credit cards for purchases valued at less than $2,500.

5. Be flexible--offer to meet for breakfast.

Just like you, your clients are very busy. They have meetings all day and often during lunch, so it's hard to find a time to get together. Offer to meet for breakfast when you and your client are both fresh, or meet after normal work hours to accommodate their schedule.

6. Provide added-value service at no charge.

Give them something they aren't expecting. If you go the extra mile, your customers will notice. You'll soon be the one they turn to when they need a problem solved. It works when your vendors do it for you, doesn't it? It sure does for me! For example, I recently began doing informational teleseminars with industry experts, and I not only needed a bridge line to do them, but I also needed someone to record the seminars for me so I'd have a good finished product to sell through my website. I got one-stop-shopping with Dan Janal at Great Teleseminars, which was perfect. And, when he confirmed the information, he sent me a free copy of two of his ebooks to teach me how to do a good teleseminar! Now that's added value.

7. Refer business to your customers.

If you send business to your customers, it shows how much value them. Connect one customer with another, if possible. It's the ultimate thank you.

Lois Carter Fay, APR, is a 30-year veteran in the P.R. and marketing field. She now produces three marketing ezines, Brainy Tidbits, Brainy Flash, and Success Secrets of Women Entrepreneurs. All are free. She's also the co-author with Jim Wilson of "Sales Success! Strategies for Women," a quick-to-read ebook containing 52 easy-to-implement sales tips. The ezines and ebook are available through her websites.

Visit http://www.MarketingIdeaShop.com or http://www.WomenMarketing.com to learn more sales ideas and subscribe. Claim your free special report when you subscribe.


Todays News by officejax free advertising and ad exchange solutionsMORE RESOURCES updated Wed. July / 28 / 2021
Is There an Instant Home Remedy for Constipation? - Healthline
Is There an Instant Home Remedy for Constipation?  Healthline

The Best Home Remedies for Poison Ivy - Health Essentials from Cleveland Clinic
The Best Home Remedies for Poison Ivy  Health Essentials from Cleveland Clinic

Granny's Home Remedies - Daily Journal Online
Granny's Home Remedies  Daily Journal Online

Home remedies for summer ailments: Which are fact and which are fiction? - TODAY
Home remedies for summer ailments: Which are fact and which are fiction?  TODAY

Home Remedies for Chigger Bites, and When to See a Doctor - Healthline
Home Remedies for Chigger Bites, and When to See a Doctor  Healthline

6 home remedies for hemorrhoids - WTOP
6 home remedies for hemorrhoids  WTOP

Genital warts treatments: Medications and home remedies - Medical News Today
Genital warts treatments: Medications and home remedies  Medical News Today

Monsoon tips: Effective home remedies to keep hair fall at bay - The Indian Express
Monsoon tips: Effective home remedies to keep hair fall at bay  The Indian Express

How CBD Capsules + Home Remedies Help With Stomachaches – FasterSkier.com - fasterskier.com
How CBD Capsules + Home Remedies Help With Stomachaches – FasterSkier.com  fasterskier.com

What helps period cramps? Home remedies, medication, and more - Medical News Today
What helps period cramps? Home remedies, medication, and more  Medical News Today

Easy And Natural Home Remedies For a Bright Smile Recommended by Shahnaz Husain - India.com
Easy And Natural Home Remedies For a Bright Smile Recommended by Shahnaz Husain  India.com

Doctor is in at Home Remedies Furniture and Home Decor - The Virginian-Pilot
Doctor is in at Home Remedies Furniture and Home Decor  The Virginian-Pilot

Home Remedies For Pneumonia: Ease Your Symptoms - Femina
Home Remedies For Pneumonia: Ease Your Symptoms  Femina

COVID-19: Like Ebola, how home remedies' consumptions leave Nigerians with sad tales - Premium Times
COVID-19: Like Ebola, how home remedies' consumptions leave Nigerians with sad tales  Premium Times

How to whiten your teeth with home remedies: Tricks for gleaming white dental pearls - Times Now
How to whiten your teeth with home remedies: Tricks for gleaming white dental pearls  Times Now

Avoid Overeating & Try These Quick Home Remedies To Ease Bloating - ABP Live
Avoid Overeating & Try These Quick Home Remedies To Ease Bloating  ABP Live

How Do You Treat Dry Eyes? Home Remedies & Treatment - MedicineNet
How Do You Treat Dry Eyes? Home Remedies & Treatment  MedicineNet

Ginger for IBS: Does It Work and What the Research Says - Healthline
Ginger for IBS: Does It Work and What the Research Says  Healthline

Four home remedies to remove accumulated tartar from teeth - Yahoo India News
Four home remedies to remove accumulated tartar from teeth  Yahoo India News

DIY home remedies for tanned hands - Times of India
DIY home remedies for tanned hands  Times of India

Home remedies for bug bites | News | lakeoconeebreeze.net - Lake Oconee Breeze
Home remedies for bug bites | News | lakeoconeebreeze.net  Lake Oconee Breeze

Skin Care: Jamun home remedies for the monsoon glow - Times of India
Skin Care: Jamun home remedies for the monsoon glow  Times of India

Home remedies to reduce pregnancy-induced back pain - Times of India
Home remedies to reduce pregnancy-induced back pain  Times of India

California expands Medi-Cal to older undocumented immigrants - Los Angeles Times
California expands Medi-Cal to older undocumented immigrants  Los Angeles Times

DIY remedies to treat frizzy hair at home - Times of India
DIY remedies to treat frizzy hair at home  Times of India

DIY remedies to heal split ends at home - Times of India
DIY remedies to heal split ends at home  Times of India

4 Best Yeast Infection Tests of 2021 - Healthline
4 Best Yeast Infection Tests of 2021  Healthline

Home Remedies For Headache | Is Headache Weakening You? Get Rid Of It With These 3 Magical Ingredients - ABP Live
Home Remedies For Headache | Is Headache Weakening You? Get Rid Of It With These 3 Magical Ingredients  ABP Live

Natural health: Strawberries and other home remedies to whiten your teeth - Irish Examiner
Natural health: Strawberries and other home remedies to whiten your teeth  Irish Examiner

Health Tips: Troubled By Gastric Problem? Try These Home Remedies To Get Relief - ABP Live
Health Tips: Troubled By Gastric Problem? Try These Home Remedies To Get Relief  ABP Live

From egg mask to Aloe vera: Try THESE five home remedies for natural and faster hair growth - DNA India
From egg mask to Aloe vera: Try THESE five home remedies for natural and faster hair growth  DNA India

#HealthBytes: Best home remedies to naturally treat constipation - NewsBytes
#HealthBytes: Best home remedies to naturally treat constipation  NewsBytes

Moisturising or nourishing? Home remedies that can work wonders for glowing skin - Asianet Newsable
Moisturising or nourishing? Home remedies that can work wonders for glowing skin  Asianet Newsable

Hina Khan, Malaika Arora and more: Celebs who swear by aloe vera for great skin and hair - Times Now
Hina Khan, Malaika Arora and more: Celebs who swear by aloe vera for great skin and hair  Times Now

Monsoon foot care tips: Home remedies to keep all your problems at bay during rainy season - DNA India
Monsoon foot care tips: Home remedies to keep all your problems at bay during rainy season  DNA India

Suffering with hiccups that never seem to go away - The Washington Post
Suffering with hiccups that never seem to go away  The Washington Post

Myoma: Overview and More - Uterine Fibroids - Verywell Health
Myoma: Overview and More - Uterine Fibroids  Verywell Health

Expats fill suitcases with medicine, cash for families in Lebanon - Al Jazeera English
Expats fill suitcases with medicine, cash for families in Lebanon  Al Jazeera English

The 11 Best Products to Prevent Skin Chafing in 2021 - Healthline
The 11 Best Products to Prevent Skin Chafing in 2021  Healthline

Clarksburg Water Board frees up $416000 for lead response - WV News
Clarksburg Water Board frees up $416000 for lead response  WV News

Make your feet shine with homemade scrub; get a quick pedicure at home - OrissaPOST
Make your feet shine with homemade scrub; get a quick pedicure at home  OrissaPOST

Protect Yourself From Infections In Monsoon With These Simple Kitchen Remedies - NDTV Doctor
Protect Yourself From Infections In Monsoon With These Simple Kitchen Remedies  NDTV Doctor

Worried about your skin as it pours outside? Here are some helpful home remedies - Deccan Herald
Worried about your skin as it pours outside? Here are some helpful home remedies  Deccan Herald

Coronavirus home remedies: Treatment options and when to seek help - Medical News Today
Coronavirus home remedies: Treatment options and when to seek help  Medical News Today

Home Remedies for Pneumonia - Verywell Health
Home Remedies for Pneumonia  Verywell Health

12 natural at-home remedies for arthritis - Medical News Today
12 natural at-home remedies for arthritis  Medical News Today

6 Research-Backed Benefits of Lavender (and Why It's So Soothing) - Real Simple
6 Research-Backed Benefits of Lavender (and Why It's So Soothing)  Real Simple

Home remedies: What really works - WPLG Local 10
Home remedies: What really works  WPLG Local 10

Home Remedies for Postnasal Drip: What Works, What Doesn't - Healthline
Home Remedies for Postnasal Drip: What Works, What Doesn't  Healthline

11 natural remedies for acid reflux - Medical News Today
11 natural remedies for acid reflux  Medical News Today

Emergency Toothache Relief: Home Remedies, OTC Remedies - Healthline
Emergency Toothache Relief: Home Remedies, OTC Remedies  Healthline

Home Remedies for Bronchitis - Verywell Health
Home Remedies for Bronchitis  Verywell Health

Home Remedies for Ear Infections - Verywell Health
Home Remedies for Ear Infections  Verywell Health

Home Remedies for Shingles (Herpes Zoster) - Verywell Health
Home Remedies for Shingles (Herpes Zoster)  Verywell Health

Home Remedies for Chest Pain - Heart Disease - Verywell Health
Home Remedies for Chest Pain - Heart Disease  Verywell Health

Home Remedies Using Apple Cider Vinegar | INTEGRIS - Integris - Integris
Home Remedies Using Apple Cider Vinegar | INTEGRIS - Integris  Integris

Home Remedies for Toddler Ear Infections - Verywell Health
Home Remedies for Toddler Ear Infections  Verywell Health

6 home remedies for asthma - Medical News Today
6 home remedies for asthma  Medical News Today

Does turmeric prevent dementia? | Peoples Pharmacy | swoknews.com - The Lawton Constitution
Does turmeric prevent dementia? | Peoples Pharmacy | swoknews.com  The Lawton Constitution

Home Remedies for Wheezing - Verywell Health
Home Remedies for Wheezing  Verywell Health

Home Remedies for Chest Congestion - Verywell Health
Home Remedies for Chest Congestion  Verywell Health

9 home remedies for burning feet - Medical News Today
9 home remedies for burning feet  Medical News Today

Home Remedies That Work - WebMD
Home Remedies That Work  WebMD

15 GERD home remedies: Diet, herbs, posture, and more - Medical News Today
15 GERD home remedies: Diet, herbs, posture, and more  Medical News Today

Home Remedies for Yeast Infections - Verywell Health
Home Remedies for Yeast Infections  Verywell Health

10 home remedies to get relief from cough - Times of India
10 home remedies to get relief from cough  Times of India

5 of the best home remedies for chafing - Medical News Today
5 of the best home remedies for chafing  Medical News Today

Home remedies no match for serious eye diseases - Healio
Home remedies no match for serious eye diseases  Healio

Coronavirus: Ayurvedic home remedies for mild COVID symptoms (cough, fever and tiredness), by an Ayurvedi - Times of India
Coronavirus: Ayurvedic home remedies for mild COVID symptoms (cough, fever and tiredness), by an Ayurvedi  Times of India

9 STIs and STDs That Condoms Don't Always Prevent - Healthline
9 STIs and STDs That Condoms Don't Always Prevent  Healthline

Baby Cough and Chest Congestion Home Remedies - Verywell Health
Baby Cough and Chest Congestion Home Remedies  Verywell Health

Arthritis in the Neck Home Remedies - Verywell Health
Arthritis in the Neck Home Remedies  Verywell Health

7 Home Remedies for Boils: What to Do and When to See a Doctor - WebMD
7 Home Remedies for Boils: What to Do and When to See a Doctor  WebMD

Home remedies for insomnia: 9 options - Medical News Today
Home remedies for insomnia: 9 options  Medical News Today

Oily skin: Natural remedies to make at home - Medical News Today
Oily skin: Natural remedies to make at home  Medical News Today

Natural and Home Remedies for Sheep and Goats | Latest News in Livestock & Animal Husbandry | lancasterfarming.com - Lancaster Farming
Natural and Home Remedies for Sheep and Goats | Latest News in Livestock & Animal Husbandry | lancasterfarming.com  Lancaster Farming

These home remedies are backed by science - WJXT News4JAX
These home remedies are backed by science  WJXT News4JAX

Sore throat and cold? Try this simple home remedy for relief - The Indian Express
Sore throat and cold? Try this simple home remedy for relief  The Indian Express

Easy home remedies to cure sore throat - The Indian Express
Easy home remedies to cure sore throat  The Indian Express

Natural remedies for inflammation: Foods, supplements, and more - Medical News Today
Natural remedies for inflammation: Foods, supplements, and more  Medical News Today

5 Home Remedies for Poison Ivy Rashes You Should Know-And When to See a Doctor - Health.com
5 Home Remedies for Poison Ivy Rashes You Should Know-And When to See a Doctor  Health.com

15 Best Home Remedies for Heartburn Relief (2021) - Parade Magazine
15 Best Home Remedies for Heartburn Relief (2021)  Parade Magazine

11 Home Remedies for Rheumatoid Arthritis & 3 Treatment Options - MedicineNet
11 Home Remedies for Rheumatoid Arthritis & 3 Treatment Options  MedicineNet

16 Simple Home Remedies for Dry Eyes - Parade
16 Simple Home Remedies for Dry Eyes  Parade

5 simple home remedies to whiten your teeth naturally - Times of India
5 simple home remedies to whiten your teeth naturally  Times of India

Five hangover home remedy hacks - USA TODAY
Five hangover home remedy hacks  USA TODAY

5 home remedies to treat styes naturally, according to eye doctors - INSIDER
5 home remedies to treat styes naturally, according to eye doctors  INSIDER

Home remedies for common cold - Times of India
Home remedies for common cold  Times of India

5 Home Remedies for Psoriasis to Relieve Symptoms - Parade
5 Home Remedies for Psoriasis to Relieve Symptoms  Parade

Bzzz, slap! How to treat insect bites (home remedies included) - The Conversation AU
Bzzz, slap! How to treat insect bites (home remedies included)  The Conversation AU

Heat Rash On Face: Symptoms, Treatments, and Home Remedies - Healthline
Heat Rash On Face: Symptoms, Treatments, and Home Remedies  Healthline

Acid Reflux Medicine: OTC, Prescription, Home Remedies - Verywell Health
Acid Reflux Medicine: OTC, Prescription, Home Remedies  Verywell Health

How to Treat an Infected Wound Naturally: 7 Things to Try - Healthline
How to Treat an Infected Wound Naturally: 7 Things to Try  Healthline

Best Home Remedies for Staying Healthy - Daily Beast
Best Home Remedies for Staying Healthy  Daily Beast

12 natural ways to cure eye-related problems - Times of India
12 natural ways to cure eye-related problems  Times of India

Want a Full Head of Healthy Hair? Try This Indian Hair Care Routine - Healthline
Want a Full Head of Healthy Hair? Try This Indian Hair Care Routine  Healthline

How to Regain Your Sense of Smell Naturally: 4 Recommended Methods - Healthline
How to Regain Your Sense of Smell Naturally: 4 Recommended Methods  Healthline

Have mild COVID symptoms? Ayurvedic doctor shares effective home remedies - The Indian Express
Have mild COVID symptoms? Ayurvedic doctor shares effective home remedies  The Indian Express

6 Best UTI (Urinary Tract Infection) Home Remedies 2021 - Greatist
6 Best UTI (Urinary Tract Infection) Home Remedies 2021  Greatist

Add some scepticism to Covid home remedies - Deccan Herald
Add some scepticism to Covid home remedies  Deccan Herald

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