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Never Sell Again: Get Repeat Business and Avoid the Need to Prospect


If you're a business owner, you know that repeat business is critical to your success. It also makes your life much easier because you can count on ongoing business without having to continuously find new prospects and convince them to hire you.

Here are seven ways to keep your customers coming back:

1. Take time to build a relationship

Learn to "visit" instead of being so professional that you appear rude. Pay attention when you meet with your customers. Learn about them and their lives. Notice what they hang on their walls and place on their desks. And don't just notice, comment on them. For instance, if your prospect or customer has a huge marlin hanging on his wall, you could say, "I'll bet there's an interesting story that goes with that fish." Your client will be thrilled to tell you about it, and he'll be flattered that you asked. And it would be like ignoring the elephant in the room if you DIDN'T comment on it. Learning about your customer will pay off every day of your relationship.

2. Set realistic deadlines and either meet or beat them.

Nothing impresses a client more than when you follow through with what you say you will do. Do it fast. Do your best. And do it right. Clients always want it "yesterday," but if you know it can't be done that quickly, or it won't be done correctly because there's not enough time, then speak up right at the beginning. It's better to set a realistic deadline and then beat it by a day or two, than accept an unrealistic one and make the client wait.

3. Make it easy to work with you.

Extend your service hours to cover when your customers want to talk to you. If your business is tech support or Internet marketing, remember that peak Net usage is 10 pm. If you're a night person, you can impress your customers by being available during their "off" hours.

4. Offer credit card payment options to make it easy for your clients (and the government!) to pay you.

Today, businesses need payment options. If you're able to allow them to pay with credit cards, you'll have more clients. And if you're interested in government business, this is an easy way to get some of it since most government agencies are now using credit cards for purchases valued at less than $2,500.

5. Be flexible--offer to meet for breakfast.

Just like you, your clients are very busy. They have meetings all day and often during lunch, so it's hard to find a time to get together. Offer to meet for breakfast when you and your client are both fresh, or meet after normal work hours to accommodate their schedule.

6. Provide added-value service at no charge.

Give them something they aren't expecting. If you go the extra mile, your customers will notice. You'll soon be the one they turn to when they need a problem solved. It works when your vendors do it for you, doesn't it? It sure does for me! For example, I recently began doing informational teleseminars with industry experts, and I not only needed a bridge line to do them, but I also needed someone to record the seminars for me so I'd have a good finished product to sell through my website. I got one-stop-shopping with Dan Janal at Great Teleseminars, which was perfect. And, when he confirmed the information, he sent me a free copy of two of his ebooks to teach me how to do a good teleseminar! Now that's added value.

7. Refer business to your customers.

If you send business to your customers, it shows how much value them. Connect one customer with another, if possible. It's the ultimate thank you.

Lois Carter Fay, APR, is a 30-year veteran in the P.R. and marketing field. She now produces three marketing ezines, Brainy Tidbits, Brainy Flash, and Success Secrets of Women Entrepreneurs. All are free. She's also the co-author with Jim Wilson of "Sales Success! Strategies for Women," a quick-to-read ebook containing 52 easy-to-implement sales tips. The ezines and ebook are available through her websites.

Visit http://www.MarketingIdeaShop.com or http://www.WomenMarketing.com to learn more sales ideas and subscribe. Claim your free special report when you subscribe.


Todays News by officejax free advertising and ad exchange solutionsMORE RESOURCES updated Sun. June / 23 / 2024
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9 Home Remedies for Knee Pain  AARP

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5 Natural Remedies for a Better Night's Sleep  WION

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Mayo Clinic Guide to Home Remedies  Mayo Clinic Press

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The Medical Minute: Five home remedies can soothe your sore throat  Penn State Health News

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5 Home Remedies For Nausea: Ginger, Peppermint And More  TODAY

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Home Remedies for Acne: Do They Work?  Health Essentials

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Three Natural Remedies and Strategies for Mental Health  Verywell Mind

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Natural remedies for epilepsy: Diet, herbs, vitamins, and more  Medical News Today

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Dog Tear Stains: Home Remedies, Tear Causes and More  Woman's World

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8 home remedies to control high blood pressure  DNA India

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Alternative Therapies & Home Remedies - Migraine  Healthline

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Ultimate natural remedies to reverse balding  The Times of India

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Home Remedies for Sore Throat: Natural Treatments for Throat Pain  Everyday Health

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8 Home Remedies For Sunburn: Pain Relief Tips From Dermatologists  TODAY

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Home Remedies for Atopic Dermatitis  Health.com

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Natural Treatments for Alopecia Areata  Health Essentials

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8 Natural Remedies: How To Stop Allergies  Health.com

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9 Effective Home Remedies for Diarrhea  Health.com

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Home Remedies for Cold and Flu Symptoms  The New York Times

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Get Sunburn Relief With Home Remedies for Pain & Inflammation  Verywell Health

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Urinary Incontinence: 5 At-Home Treatments  Health.com

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8 Expert-Backed Home Remedies For Sunburn – Forbes Health  Forbes

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Advancing Health webinar: ENT home remedies - myth versus fact  Nebraska Medicine

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5 Home Remedies for Atopic Dermatitis Itch  Everyday Health

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5 Natural Remedies for Rosacea  Everyday Health

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Hemorrhoids: Self-Care and Home Remedies  Health.com

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Home Remedies Inspires Living Areas That Are Lasting and Loved  Down East

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How To Get Rid of Fruit Flies in the House Fast  Country Living

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15 Home Cough Remedies for Kids  TODAY

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13 Natural Remedies to Reduce Anxiety  Health.com

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Home Remedies To Reduce Body's Temperature During Hot Summer Months  NDTV

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Natural remedies can offer holistic wellness  Southeast Iowa Union

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Natural Treatments for Rosacea  Health Essentials

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Home Remedies for Ear Infection: 5 Methods to Try  Health.com

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7 best home remedies to remove tan from feet  Health shots

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10 Home Remedies for Allergies in Kids  Parents

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11 Science-Backed Natural Home Remedies to Lose Weight  AARP

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6 natural remedies to help with hair loss: Everything you need to know  ABC News

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Natural remedies might not be better – so why do we still prefer them?  The Guardian

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Best At-Home Wart Treatments, according to experts  NBC News

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10 Home Remedies To Attack Your Cold | Right as Rain  Right as Rain by UW Medicine

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Home Remedies for Diaper Rash: What Parents Need To Know  Parents

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Home Remedies for Allergies — Natural Allergy Relief  Prevention Magazine

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Sore throat? Try these 5 home remedies for relief  Medical Xpress

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Natural Remedies for ADHD / ADD to Improve Focus  ADDitude magazine

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VERIFY | Are there home remedies that could help get rid of fleas?  KENS5.com

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Ditch the Melatonin and Try These 7 All-Natural Sleep Aid Alternatives Instead  CNET

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Kidney Stone Treatment: Home Remedies That Can Help Manage The Condition  Times Now

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Tension Headache: What It Is, Causes, Symptoms & Treatment  Cleveland Clinic

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Church cookbook from 1901 included many home remedies for health afflictions  Orleans Hub

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The Best Home Remedies for a Sore Throat, According to Doctors  Well+Good

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7 Trapped Gas Remedies For Immediate Relief – Forbes Health  Forbes

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Travel Bite: German home remedies – DW – 04/16/2024  DW (English)

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When Home Remedies Won't Do: Treatment Options for Severe Eczema  Health Essentials

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Hemorrhoid Self-Care: 6 Easy Home Remedies  AARP

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RSV Home Remedies  Health Central

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Get Rid of Pesky Ants in Your Home with These Proven Tips and Tricks  Better Homes & Gardens

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9 Home Remedies To Relieve Constipation – Forbes Health  Forbes

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Home Remedies for Chronic Hives  Health Central

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7 Natural Remedies for Congestion Relief and Stuffy Nose  Everyday Health

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Can Soaking Your Feet in Hot Water Relieve a Migraine?  Health.com

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5 simple and safe home remedies for colds  KSLTV

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4 Home Remedies for Heartburn That Actually Work  Hartford Hospital

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Flu: Best Home Remedies and Natural Treatments to Relieve Symptoms  Everyday Health

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Got Stung By A Bee? Here's How You Can Find Relief  Times Now

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5 home remedies to manage cough and cold  The Times of India

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Risks and realities of home remedies for tan removal  The Indian Express

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Natural Home Remedies for Migraine  Health Central

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Home Test to Treat Program Expands Nationwide  National Institutes of Health (NIH)

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9 Best Home Remedies for Vaginal Itching, According to Gynecologists  Good Housekeeping

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10 home remedies that work like magic for tan removal  Lifestyle Asia India

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Natural Remedies for Crohn's Disease: Supplements, Stress Reduction and More  Health Central

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Natural Remedies for MS: Supplements, Exercise and More  Health Central

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Best Life: Home remedies for dry eyes  Action News 5

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5 home remedies to get silky hair  Health shots

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15 Fast Home Treatments to Repair Damaged Hair Naturally  Parade Magazine

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How To Get Rid Of Nausea: 7 Home Remedies  Forbes

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How To Get Rid of the Stomach Flu: 7 Remedies  Health.com

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Dry eye: Home remedies to protect eyes during heatwave  The Times of India

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8 effective home remedies to combat acidity naturally  Mint

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8 Home Remedies for Bronchitis to Ease Coughing and Wheezing  Everyday Health

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Traditional Chinese medicine reduces risk after heart attack  UT Southwestern

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Home Remedies for Dry Eyes  WILX

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Natural Remedies for Tinnitus  Verywell Health

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7 home remedies that can give relief from summer season itchiness  The Times of India

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5 Effective Ways to Treat a Dry Nose  Healthline

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Home remedies for low blood pressure  The Times of India

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5 simple home remedies for diarrhea  Medical News Today

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8 Best Exercises for Lower Back Pain: Expert-Recommended Moves  Everyday Health

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Home Remedies for Chapped Lips: 5 Ideas To Try  Well+Good

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Natural Remedies for ADHD: Best Natural Treatment Options  Health Central

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Home remedies to improve vitamin B12 deficiency in the body  The Times of India

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The Best Hemorrhoid Creams and Treatments of 2024  Verywell Health

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How to Break a Fever: 9 Expert Tips From Doctors  Prevention Magazine

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14 Gender Prediction Tests to Try  The Bump

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Home Remedies for Bug Bites  Parents

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