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10 Dos and Don'ts Of Customer Services


Email etiquette is the key to help calm down anxious and impatient customers. People assume that once they press the "send" button that we will get everything sorted out in an instant! Of course we all know that this is not an accurate representation of how things work. However, you should prepare yourself for the occasional hot tempered emails, regardless of whether their comments are unreasonable or not.

Five Do's Of Good Customer Services

1. Thank them for contacting customer support in the opening sentence of your reply messages.

2. Ask for further clarification if you are unsure of their requirements. Suggest some extra details to answer their query more effectively.

3. Address the support question within 24 hours of receiving their message to avoid unnecessary confrontation and dissatisfaction.

4. Offer further support if they require it and provide a sincere thanks for their custom. Also confirm that their message has been received and when they should expect a response.

5. Be apologetic to their needs and offer complete support and reassurance. However if a customer is still unsatisfied with their order offer them a replacement or refund.

Five Don'ts Of Customer Services

1. Don't use abrasive words in your email. Always remain calm, courteous and professional.

2. Don't leave the problem unresolved or unanswered because you are offended by their tone or for any other reason whatsoever.

3. Don't neglect your customers by repeatedly delaying your response times. This will lead to negative feedback for your company and will inevitably cost you sales and damage your company's reputation.

4. Don't allow a customer to bully you into doing something irrational or unethical just to please them.

5. Don't lie to a customer about your product. Make sure your description and terms are clear and are easily accessible on your Sales Page, Thank You Page and receipts.

Summary

Provide valuable information about your commitment to providing high levels of support by supplying your dedicated email address, fax, telephone number and mailing address. Place your company's customer services details on your "Sales Letter Page" and the "Thank You Page" (after orders are paid for and completed). This helps to reassure the customer that they will be able to contact you for ongoing help and support throughout the order process and after sales.

Once you have established a customer services support details you must ensure that all enquires are handled quickly and efficiently. If the enquiry needs more time to look up an order then send a confirmation email to let customers know that you have received their message and will get back to them in good time.

Unreasonable delays in response times can irritate customers so it is important to address problems any questions within 24 hours to avoid negative feedback.

Nancy P Redford shows you how to Take Online Payments for any web site without a costly merchant account. Stay safe on the Internet by getting wise to Online Scams and Shams. Plus get some of the best business tools and resources for your home-based business here at: http://www.miriadz.com


Todays News by officejax free advertising and ad exchange solutionsMORE RESOURCES updated Sun. August / 09 / 2020
6 natural home remedies to get rid of nausea - Insider - INSIDER
6 natural home remedies to get rid of nausea - Insider  INSIDER

6 home remedies to relieve headaches naturally - Insider - INSIDER
6 home remedies to relieve headaches naturally - Insider  INSIDER

Home remedies to get rid of lipomas, that benign lump just under your skin - TheHealthSite
Home remedies to get rid of lipomas, that benign lump just under your skin  TheHealthSite

5 of the best home remedies for acid reflux - Insider - INSIDER
5 of the best home remedies for acid reflux - Insider  INSIDER

Home Remedies to Treat a Mosquito Bite - wbsm.com
Home Remedies to Treat a Mosquito Bite  wbsm.com

5 simple home remedies to fight cold and flu - Times of India
5 simple home remedies to fight cold and flu  Times of India

Home Remedies For Gas: Opt For These Kitchen Ingredients And Get Relief From The Condition - India.com
Home Remedies For Gas: Opt For These Kitchen Ingredients And Get Relief From The Condition  India.com

Best home remedies for sunburn, according to dermatologists - TODAY
Best home remedies for sunburn, according to dermatologists  TODAY

Home Remedies for Toothaches - WTOP
Home Remedies for Toothaches  WTOP

At-Home Remedies for Mosquito Bites - Rapid City Journal
At-Home Remedies for Mosquito Bites  Rapid City Journal

5 Home Remedies for Toothaches | US News - U.S. News & World Report
5 Home Remedies for Toothaches | US News  U.S. News & World Report

5 Natural Home Remedies to Kill Mold - Emagazine.com - E/The Environmental Magazine
5 Natural Home Remedies to Kill Mold - Emagazine.com  E/The Environmental Magazine

How to treat strep throat with antibiotics and home remedies - Insider - INSIDER
How to treat strep throat with antibiotics and home remedies - Insider  INSIDER

Demand for immune boosting home remedies pushes up prices for ginger and spices - Independent Online
Demand for immune boosting home remedies pushes up prices for ginger and spices  Independent Online

Nonprofit status helps Love Live Local continue promoting Cape business - Cape Cod Times
Nonprofit status helps Love Live Local continue promoting Cape business  Cape Cod Times

Try these home remedies to treat dandruff naturally - News Track English
Try these home remedies to treat dandruff naturally  News Track English

The Worst Beauty Advice I Have Received To Treat Acne - iDiva.com
The Worst Beauty Advice I Have Received To Treat Acne  iDiva.com

Home Remedies For Asthma: Natural Ways to Control The Symptoms of This condition - India.com
Home Remedies For Asthma: Natural Ways to Control The Symptoms of This condition  India.com

Home Remedies For Acne: Here is How to Get Rid of This Common Skin Problem - India.com
Home Remedies For Acne: Here is How to Get Rid of This Common Skin Problem  India.com

Want glowing skin? Try these five home remedies - NewsBytes
Want glowing skin? Try these five home remedies  NewsBytes

Home Remedies For Migraine: Opt For These Natural Ways to Get Rid of Severe Headache - India.com
Home Remedies For Migraine: Opt For These Natural Ways to Get Rid of Severe Headache  India.com

5 simple and effective home remedies to treat dehydration - Times of India
5 simple and effective home remedies to treat dehydration  Times of India

Home Remedies For Constipation: Opt For These 3 Effective Ways to Get Rid of Your Digestive Problem - India.com
Home Remedies For Constipation: Opt For These 3 Effective Ways to Get Rid of Your Digestive Problem  India.com

Five home remedies for dandruff - Eve Woman - The Standard
Five home remedies for dandruff - Eve Woman  The Standard

Stress can mess with your periods: 5 easy home remedies for irregular periods - Times of India
Stress can mess with your periods: 5 easy home remedies for irregular periods  Times of India

Fact Check: WhatsApp Forward Says Pondicherry University Student Found A Home Remedy Cure For COVID-19 - The Logical Indian
Fact Check: WhatsApp Forward Says Pondicherry University Student Found A Home Remedy Cure For COVID-19  The Logical Indian

Inspired by Memories and Remedies, Earthy Home Scents From Loewe - The New York Times
Inspired by Memories and Remedies, Earthy Home Scents From Loewe  The New York Times

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After battling COVID for a month, local man on treatment trial recovers  Idaho State Journal

After battling COVID for a month, man on treatment trial recovers: 'I got stronger all the time' - Post Register
After battling COVID for a month, man on treatment trial recovers: 'I got stronger all the time'  Post Register

5 At-Home Remedies to Soothe Dry Hands - YouBeauty
5 At-Home Remedies to Soothe Dry Hands  YouBeauty

Swami Ramdev shares ayurvedic and home remedies to get rid of thyroid. - India TV News
Swami Ramdev shares ayurvedic and home remedies to get rid of thyroid.  India TV News

'There is no medicine yet': Experts warn against fake anti-coronavirus drug ads - The New Indian Express
'There is no medicine yet': Experts warn against fake anti-coronavirus drug ads  The New Indian Express

Troubled by Hair Fall? Try these home remedies for smooth and silky hair - News Track English
Troubled by Hair Fall? Try these home remedies for smooth and silky hair  News Track English

6 Easy Ways to Treat Your Cough At Home - News18
6 Easy Ways to Treat Your Cough At Home  News18

Garlic - A Healing Spice - caribbeannationalweekly.com
Garlic - A Healing Spice  caribbeannationalweekly.com

Do this home remedy to get rid of fungal infection in feet - News Track English
Do this home remedy to get rid of fungal infection in feet  News Track English

India’s Amit Shah has Covid-19 – and little sympathy from social media - South China Morning Post
India’s Amit Shah has Covid-19 – and little sympathy from social media  South China Morning Post

Widow recounts call with farmworker husband who died in Brewster camp - wenatcheeworld.com
Widow recounts call with farmworker husband who died in Brewster camp  wenatcheeworld.com

Hair Health: Here's How Vitamin C Can Help Boost Hair Growth - NDTV Doctor
Hair Health: Here's How Vitamin C Can Help Boost Hair Growth  NDTV Doctor

Private clinics, home remedies flourish as Iraqis shun hospitals amid coronavirus pandemic - The Straits Times
Private clinics, home remedies flourish as Iraqis shun hospitals amid coronavirus pandemic  The Straits Times

Folk cures, pervasive in Hispanic community, no match for COVID-19 - The Daily Memphian
Folk cures, pervasive in Hispanic community, no match for COVID-19  The Daily Memphian

Malaika Arora Suggests This One Remedy For All Skin Types: You've Got To Try This! - NDTV
Malaika Arora Suggests This One Remedy For All Skin Types: You've Got To Try This!  NDTV

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Runner's 'anxiety' was actually a golf-ball sized brain tumour  Berkshire Live

9 clinically proven natural remedies for common ailments - MD Linx
9 clinically proven natural remedies for common ailments  MD Linx

COVID-19: collective experiences - University of Cape Town News
COVID-19: collective experiences  University of Cape Town News

Anupriya spills all about her Monsoon routine - Hindustan Times
Anupriya spills all about her Monsoon routine  Hindustan Times

The 1940s: Those were simple times | Lifestyles | somerset-kentucky.com - Commonwealth Journal's History
The 1940s: Those were simple times | Lifestyles | somerset-kentucky.com  Commonwealth Journal's History

5 natural home remedies for insomnia that can help you get better sleep - Insider - INSIDER
5 natural home remedies for insomnia that can help you get better sleep - Insider  INSIDER

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Not feeling well? Here are some practical home remedies  Houston Chronicle

6 home remedies for mosquito bites to stop your itch and provide relief - Insider - INSIDER
6 home remedies for mosquito bites to stop your itch and provide relief - Insider  INSIDER

Coronavirus home remedies: separating fact from fiction - FOX13 Memphis
Coronavirus home remedies: separating fact from fiction  FOX13 Memphis

COVID-19: Try these simple home remedies to treat a sore throat - Times of India
COVID-19: Try these simple home remedies to treat a sore throat  Times of India

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Myth-busting: Which of these DIY home remedies for coronavirus are actually effective?  KPRC Click2Houston

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Skin Scientists' Secrets to Getting Rid of Forehead Wrinkles  Yahoo Lifestyle

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Try these natural pain relievers as quick home remedies  The Indian Express

11 Home Remedies for Glowing Skin and Mistakes to Avoid - Greatist
11 Home Remedies for Glowing Skin and Mistakes to Avoid  Greatist

5 natural home remedies to get relief from flu - Times of India
5 natural home remedies to get relief from flu  Times of India

Many home remedies were good medicine — if you could survive the cure - The Mountaineer
Many home remedies were good medicine — if you could survive the cure  The Mountaineer

Migraines: Home remedies that work, according to real people - KSAT San Antonio
Migraines: Home remedies that work, according to real people  KSAT San Antonio

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5 home remedies to treat cold and flu caused by the sudden change in weather  Times of India

No, garlic won't prevent COVID-19. These 'home remedies' and 'cures' just don't work - NorthJersey.com
No, garlic won't prevent COVID-19. These 'home remedies' and 'cures' just don't work  NorthJersey.com

Dangerous Home Remedies for COVID-19 - Everyday Health
Dangerous Home Remedies for COVID-19  Everyday Health

Science-backed home remedies you can rely upon - TheHealthSite
Science-backed home remedies you can rely upon  TheHealthSite

Listeners Ask About Home Remedies, Carry-Out Food and Warm Weather When Dealing with Coronavirus - WKSU News
Listeners Ask About Home Remedies, Carry-Out Food and Warm Weather When Dealing with Coronavirus  WKSU News

Chloroquine, home remedies are not the answer to treat coronavirus, experts say - TribLIVE
Chloroquine, home remedies are not the answer to treat coronavirus, experts say  TribLIVE

Best Natural Remedies for Common Health Issues That Work - Prevention.com
Best Natural Remedies for Common Health Issues That Work  Prevention.com

13 Home Remedies for Acne, According to Dermatologists - Men's Health
13 Home Remedies for Acne, According to Dermatologists  Men's Health

Home Remedies for Allergies: Natural Ways to Ease Symptoms - Shape Magazine
Home Remedies for Allergies: Natural Ways to Ease Symptoms  Shape Magazine

Coronavirus Prevention: Make hand sanitizer at home using these three ingredients - Times of India
Coronavirus Prevention: Make hand sanitizer at home using these three ingredients  Times of India

Question of the day: Can home remedies such as garlic, red pepper, saline, hot baths or alcohol protect a person from catching COVID-19? - Victoria Advocate
Question of the day: Can home remedies such as garlic, red pepper, saline, hot baths or alcohol protect a person from catching COVID-19?  Victoria Advocate

5 effective home remedies for vaginal itching - Times of India
5 effective home remedies for vaginal itching  Times of India

Do home remedies work to fight the flu? - Siouxland News
Do home remedies work to fight the flu?  Siouxland News

Using home remedies to treat the common cold - kjrh.com
Using home remedies to treat the common cold  kjrh.com

Home Remedies for Migraine Relief and Prevention | Shape - Shape Magazine
Home Remedies for Migraine Relief and Prevention | Shape  Shape Magazine

Psoriasis: 12 home remedies and how to avoid triggers - Medical News Today
Psoriasis: 12 home remedies and how to avoid triggers  Medical News Today

6 home remedies for mosquito bites and itches - Times of India
6 home remedies for mosquito bites and itches  Times of India

Home Remedies For Sore Throat: Try This Simple Ginger-Garlic Drink For Quick Relief - NDTV
Home Remedies For Sore Throat: Try This Simple Ginger-Garlic Drink For Quick Relief  NDTV

Home remedies to soothe an upset stomach - Times of India
Home remedies to soothe an upset stomach  Times of India

Home Remedies for Dandruff and Itchy Scalp - Shape Magazine
Home Remedies for Dandruff and Itchy Scalp  Shape Magazine

Diverticulitis: 8 home remedies and natural treatments - Medical News Today
Diverticulitis: 8 home remedies and natural treatments  Medical News Today

Home remedies can ease symptoms of cough, sore throat - Daily Herald
Home remedies can ease symptoms of cough, sore throat  Daily Herald

Home remedies doctors swear by - Mumbai Mirror
Home remedies doctors swear by  Mumbai Mirror

10 natural and home remedies for ulcers - Medical News Today
10 natural and home remedies for ulcers  Medical News Today

Home Remedies: Ginger-Honey-Pepper-Lemon Water May Help Ease Cold And Cough - NDTV Food
Home Remedies: Ginger-Honey-Pepper-Lemon Water May Help Ease Cold And Cough  NDTV Food

Zim doctor wins Covid-19 battle - Chronicle
Zim doctor wins Covid-19 battle  Chronicle

Four home remedies to get rid of a toothache when you can't see a dentist - Insider - INSIDER
Four home remedies to get rid of a toothache when you can't see a dentist - Insider  INSIDER

10 home remedies to treat dark circles - Times of India
10 home remedies to treat dark circles  Times of India

Herbal Remedies and COVID-19: What to Know - Healthline
Herbal Remedies and COVID-19: What to Know  Healthline

Home remedies — did mother know best? - tnonline.com
Home remedies — did mother know best?  tnonline.com

15 natural remedies for a sore throat: Marshmallow root and more - Medical News Today
15 natural remedies for a sore throat: Marshmallow root and more  Medical News Today

Say Thanks To Honey Because Of These 5 Amazing Home Remedies - NDTV Swirlster
Say Thanks To Honey Because Of These 5 Amazing Home Remedies  NDTV Swirlster

7 best home remedies to get rid of knee pain - Times of India
7 best home remedies to get rid of knee pain  Times of India

Thirteen old-fashioned home remedies using everyday food which really work - Mirror Online
Thirteen old-fashioned home remedies using everyday food which really work  Mirror Online

Dry scalp: 9 natural home remedies - Medical News Today
Dry scalp: 9 natural home remedies  Medical News Today

Natural home remedies that can help you with kidney stones - Times of India
Natural home remedies that can help you with kidney stones  Times of India

Stuck at home during lockdown? Home remedies to cure minor illnesses - Times of India
Stuck at home during lockdown? Home remedies to cure minor illnesses  Times of India

Natural antidepressants to improve your mental health - Times of India
Natural antidepressants to improve your mental health  Times of India

Home remedies for cold feet and palms - Times of India
Home remedies for cold feet and palms  Times of India

Flu Home Remedies: 7 Tried And Tested Tips For Quicker Recovery - NDTV Doctor
Flu Home Remedies: 7 Tried And Tested Tips For Quicker Recovery  NDTV Doctor

Home Remedies For Diarrhea: Opt For These Simple And Effective Ways to Get Rid of The Problem - India.com
Home Remedies For Diarrhea: Opt For These Simple And Effective Ways to Get Rid of The Problem  India.com

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