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How To Sell On eBay: Using Store Policies To Cement Your Credibility


In your quest to build credibility as an eBay seller, few things are more important than creating and following consistent store policies. Doing so will provide your customers with an attractive buying atmosphere, where they will feel safe making any transaction.

Whenever I create store policies--whether it be for an eBay business or an Internet business--I use one standard: I promise what I can reasonably deliver. And I deliver more than I promise as often as possible.

If I can reasonably offer to ship everything two days after payment, I will promise it. But if I get the chance to ship some items within one day, I take that opportunity to overdeliver.

Not only is this a more ethical approach--delivering or overdelivering on all promises--but it is also a more practical business strategy for the long-run.

Developing relationships with your customers is the best way to get repeat sales, testimonials, and positive feedback--the three pillars which will support your business and increase your cashflow.

You should extend this principle to other policies.

Create a return policy that stipulates when and for what reasons you will accept a return. Again, you will want to give the customer certain guarantees, but at the same time, you don't want to promise what you can't reasonably deliver.

For instance, you may want to stipulate that you will only accept returns if the item is broken. You may also want to add that you can only accept returns within 14 days of delivery.

In addition to a shipping and return policy, you will want to create a statement of quality assurance. When I used to sell jewelry on eBay, I promised my customers that the metals were solid, the gems were real, and everything was stamped.

It was relatively easy for me to prove this because all of my jewelry came with gemologist-certified appraisals; however, if you aren't selling something that can lend you credibility in a similar fashion, you will need to earn it in the form of testimonials and positive feedback.

. . .and this is precisely why it is so important for eBay sellers to create and follow store policies. Not only will this lend you credibility and subsequently encourage visitors to bid, but it will also prevent customers from making unfair complaints against you.

In addition to this, when you overdeliver, your customers will know it - and they will verify it with feedback and testimonials.

http://www.workathomerightnow.net/eBay.html Written by Isaiah Hull, author of "How to Profit on eBay In Seven Days Without Spending A Single Penny." For a limited time only you can get a pre-publication copy of his book for ONE-FOURTH the post-publication price!


TODAYS NEWS BY OFFICEJAX FREE ADVERTISING AND AD EXCHANGE SOLUTIONSMORE RESOURCES updated Thu. August / 13 / 2020

Brunk Auctions to Offer William N. Banks’s Historic Collection - Barron's
Brunk Auctions to Offer William N. Banks’s Historic Collection  Barron's

Storage Auction to be Thursday, | Auctions | idahostatejournal.com - Idaho State Journal
Storage Auction to be Thursday, | Auctions | idahostatejournal.com  Idaho State Journal

HiBid.com Auctions Topped $33.6 Million In Record-Breaking Week; Rare Coins, Jewelry, Home Goods & More Up For Sale - Norfolk Daily News
HiBid.com Auctions Topped $33.6 Million In Record-Breaking Week; Rare Coins, Jewelry, Home Goods & More Up For Sale  Norfolk Daily News

Treasurys Stabilize After 10-Year Note Auction - The Wall Street Journal
Treasurys Stabilize After 10-Year Note Auction  The Wall Street Journal

Halliburton Surplus Real Estate Auctions Set for Oct - PRNewswire
Halliburton Surplus Real Estate Auctions Set for Oct  PRNewswire

Governor Cuomo Announces Public Auction for 8-Acre Waterfront Property in Ithaca - ny.gov
Governor Cuomo Announces Public Auction for 8-Acre Waterfront Property in Ithaca  ny.gov

Online Unclaimed Property auctions to run through Aug. 26 - Charleston Gazette-Mail
Online Unclaimed Property auctions to run through Aug. 26  Charleston Gazette-Mail

Annual junior livestock auction Sunday at new venue - Plumas County Newspapers
Annual junior livestock auction Sunday at new venue  Plumas County Newspapers

Arreva Acquires MaestroSoft, Expanding Virtual Fundraising Capabilities with Auctions, Mobile Bidding and Text Giving - Yahoo Finance
Arreva Acquires MaestroSoft, Expanding Virtual Fundraising Capabilities with Auctions, Mobile Bidding and Text Giving  Yahoo Finance

Most expensive car ever sold online could fetch more than $4 million - CNBC
Most expensive car ever sold online could fetch more than $4 million  CNBC

Isiah Thomas’ 1984 All-Star Game MVP trophy found at auction, will be returned - Yahoo Sports
Isiah Thomas’ 1984 All-Star Game MVP trophy found at auction, will be returned  Yahoo Sports

Virtual Cattaraugus County 4-H animal auction raises almost $50000 - Olean Times Herald
Virtual Cattaraugus County 4-H animal auction raises almost $50000  Olean Times Herald

Clemente rookie card, 1900 Wagner team photo up for auction - TribLIVE
Clemente rookie card, 1900 Wagner team photo up for auction  TribLIVE

CBRS auction tops $3.5 billion as bidders bargain hunt - FierceWireless
CBRS auction tops $3.5 billion as bidders bargain hunt  FierceWireless

Kurt Cobain-Signed Home Insurance Policy From Death House Hits Auction - TMZ
Kurt Cobain-Signed Home Insurance Policy From Death House Hits Auction  TMZ

The Strategist’s First-Ever Celebrity Auction Is Here - The Cut
The Strategist’s First-Ever Celebrity Auction Is Here  The Cut

Hilco Real Estate Announces Online-Only Auction of 130+/- Structures and Lots throughout New Orleans On Behalf of the New Orleans Redevelopment Authority - PRNewswire
Hilco Real Estate Announces Online-Only Auction of 130+/- Structures and Lots throughout New Orleans On Behalf of the New Orleans Redevelopment Authority  PRNewswire

NamesCon Auction Now Live on GoDaddy Auctions - DomainInvesting.com
NamesCon Auction Now Live on GoDaddy Auctions  DomainInvesting.com

CDN Publishing - Heritage Auctions' Offerings of Finest-Known Coins from US and England Push ANA Sales Past $33 Million - Greysheet Daily News
CDN Publishing - Heritage Auctions' Offerings of Finest-Known Coins from US and England Push ANA Sales Past $33 Million  Greysheet Daily News

Expediting M&A Deal Processes Via Negotiations Vs. Auctions - Law360
Expediting M&A Deal Processes Via Negotiations Vs. Auctions  Law360

One-Of-a-Kind Baseball Card Goes Up for Auction for $1 Million - The New York Times
One-Of-a-Kind Baseball Card Goes Up for Auction for $1 Million  The New York Times

Registration open for Virtual Fair Auction | News | shorelinemedia.net - shorelinemedia.net
Registration open for Virtual Fair Auction | News | shorelinemedia.net  shorelinemedia.net

Auction Calendar: August 14 - Wisconsin State Farmer
Auction Calendar: August 14  Wisconsin State Farmer

Namibia Auctions Fishing Rights to Raise Money for Virus - Bloomberg
Namibia Auctions Fishing Rights to Raise Money for Virus  Bloomberg

‘Willamette: The Pinot Noir Auction’ Goes Online For The First Time In 2020 - Forbes
‘Willamette: The Pinot Noir Auction’ Goes Online For The First Time In 2020  Forbes

Hinson leaves mark on auctions, county - The Stanly News & Press - Stanly News & Press
Hinson leaves mark on auctions, county - The Stanly News & Press  Stanly News & Press

Majestic Bernese-Style Swiss Chalet to Auction Online via Concierge Auctions - EIN News
Majestic Bernese-Style Swiss Chalet to Auction Online via Concierge Auctions  EIN News

Missing the EVE Auction | News, Sports, Jobs - Marietta Times
Missing the EVE Auction | News, Sports, Jobs  Marietta Times

With $2.7B in proceeds, CBRS auction showing 'unusual' activity - Light Reading
With $2.7B in proceeds, CBRS auction showing 'unusual' activity  Light Reading

More than an auction | News, Sports, Jobs - SalemNews.net
More than an auction | News, Sports, Jobs  SalemNews.net

Hospitality "Hope Survives" Luncheon, Auction Goes Virtual - Go Blue Ridge
Hospitality "Hope Survives" Luncheon, Auction Goes Virtual  Go Blue Ridge

TSO drawdown and auction a virtual affair - Texarkana Gazette
TSO drawdown and auction a virtual affair  Texarkana Gazette

Halliburton to auction off 13 properties - Houston Business Journal
Halliburton to auction off 13 properties  Houston Business Journal

Jimi Hendrix’s Early Sixties Guitar Sells for $216,000 at Auction - Rolling Stone
Jimi Hendrix’s Early Sixties Guitar Sells for $216,000 at Auction  Rolling Stone

Faraday Future FF 91 Pikes Peak Prototype up for Auction - Motor Trend
Faraday Future FF 91 Pikes Peak Prototype up for Auction  Motor Trend

Trump administration announces major midband spectrum auction for 5G - TechCrunch
Trump administration announces major midband spectrum auction for 5G  TechCrunch

PRG's Annual Equipment Auction to be Held Online - PRNewswire
PRG's Annual Equipment Auction to be Held Online  PRNewswire

'Hope Survives' online auction to benefit Hospitality House of NW N.C. - ashepostandtimes.com
'Hope Survives' online auction to benefit Hospitality House of NW N.C.  ashepostandtimes.com

PRG To Host Two-Day, Online Auction of Professional Entertainment Production Equipment - Sports Video Group
PRG To Host Two-Day, Online Auction of Professional Entertainment Production Equipment  Sports Video Group

Ferrari Sets Most Expensive Record as Summer Car Auctions Go Online - Bloomberg
Ferrari Sets Most Expensive Record as Summer Car Auctions Go Online  Bloomberg

JC Penney Gets Bankruptcy Court Approval to Auction Surplus Real Estate - CoStar Group
JC Penney Gets Bankruptcy Court Approval to Auction Surplus Real Estate  CoStar Group

Auction Software Market Scope Assessment 2027 | International Players – Bidlogix, Bidpath, ClickBid, Community Brands HoldCo, E-Multitech Solution, Handbid, Merkeleon - The Daily Chronicle
Auction Software Market Scope Assessment 2027 | International Players – Bidlogix, Bidpath, ClickBid, Community Brands HoldCo, E-Multitech Solution, Handbid, Merkeleon  The Daily Chronicle

Auction Firm MaestroSoft Acquired By Arreva - The NonProfit Times
Auction Firm MaestroSoft Acquired By Arreva  The NonProfit Times

Source - NBA restart game-worn jerseys to be auctioned with proceeds going to Players' Justice Fund - ESPN
Source - NBA restart game-worn jerseys to be auctioned with proceeds going to Players' Justice Fund  ESPN

New Jersey coin dealer set to auction rare 1794 'Flowing Hair Silver Dollar' minted in Philly - PhillyVoice.com
New Jersey coin dealer set to auction rare 1794 'Flowing Hair Silver Dollar' minted in Philly  PhillyVoice.com

Treasury ramps up auctions as borrowing, virus surges - Finance and Commerce
Treasury ramps up auctions as borrowing, virus surges  Finance and Commerce

Pomaikai Ballrooms assets for sale in online auction - Pacific Business News (Honolulu)
Pomaikai Ballrooms assets for sale in online auction  Pacific Business News (Honolulu)

Freeman's Launches Biannual Jewelry & Watches Auction on October 20th - Philadelphia Style Magazine
Freeman's Launches Biannual Jewelry & Watches Auction on October 20th  Philadelphia Style Magazine

Brooks Brothers Heads Toward Sale Auction – WWD - WWD
Brooks Brothers Heads Toward Sale Auction – WWD  WWD

The Strategist’s First-Ever Celebrity Auction - New York Magazine
The Strategist’s First-Ever Celebrity Auction  New York Magazine

Signed Kurt Cobain insurance policy up for auction - Yahoo New Zealand News
Signed Kurt Cobain insurance policy up for auction  Yahoo New Zealand News

Dillon's playhouse auction to benefit essential housing programs - Summit Daily News
Dillon's playhouse auction to benefit essential housing programs  Summit Daily News

$10M 'Flowing Hair' 1794 US dollar set for auction in Las Vegas - FOX5 Las Vegas
$10M 'Flowing Hair' 1794 US dollar set for auction in Las Vegas  FOX5 Las Vegas

BLM Cancels Plans to Auction Over 85000 Acres Around Moab Amid Pressure From Climbers - Rock and Ice Magazine
BLM Cancels Plans to Auction Over 85000 Acres Around Moab Amid Pressure From Climbers  Rock and Ice Magazine

Auction Sale of Inventory and Intellectual Property – Coldwater Direct - Business Wire
Auction Sale of Inventory and Intellectual Property – Coldwater Direct  Business Wire

Clark County hosting government surplus vehicle, airport lost and found online auctions this week - KLAS - 8 News Now
Clark County hosting government surplus vehicle, airport lost and found online auctions this week  KLAS - 8 News Now

Digital Exclusive: Chuck’s Auction Service has success with online bidding - PAHomePage.com
Digital Exclusive: Chuck’s Auction Service has success with online bidding  PAHomePage.com

Pheasant Run Resort puts items up for auction after St. Charles closure - WLS-TV
Pheasant Run Resort puts items up for auction after St. Charles closure  WLS-TV

White Star Auction is up for sale - Sturgis Journal
White Star Auction is up for sale  Sturgis Journal

Rotary-Chamber auction slated for Aug. 27-30 – The Claxton Enterprise - Claxton Enterprise
Rotary-Chamber auction slated for Aug. 27-30 – The Claxton Enterprise  Claxton Enterprise

PALs auction: $3 billion and counting - RCR Wireless News
PALs auction: $3 billion and counting  RCR Wireless News

UPDATE 2-Eurozone bonds sell off ahead of record U.S. Treasury auction - Reuters
UPDATE 2-Eurozone bonds sell off ahead of record U.S. Treasury auction  Reuters

With an Assist From Millennials, Online Auctions Are Thriving in the Covid Era - robbreport.com
With an Assist From Millennials, Online Auctions Are Thriving in the Covid Era  robbreport.com

Ten-Year Note Auction Attracts Modestly Below Average Demand - Nasdaq
Ten-Year Note Auction Attracts Modestly Below Average Demand  Nasdaq

San Benito Gives Community Auction goes online - Benitolink: San Benito County News
San Benito Gives Community Auction goes online  Benitolink: San Benito County News

CSC Generation, Marquee Brands Top Fortress in Sur La Table Bankruptcy Auction - The Wall Street Journal
CSC Generation, Marquee Brands Top Fortress in Sur La Table Bankruptcy Auction  The Wall Street Journal

Breaking News: Bonhams' Seiko-Only Auction Disappears In The Wake Of Collector Scrutiny - HODINKEE
Breaking News: Bonhams' Seiko-Only Auction Disappears In The Wake Of Collector Scrutiny  HODINKEE

Miracle Bash kicks off with Online Auction - whnt.com
Miracle Bash kicks off with Online Auction  whnt.com

Big Brothers/Big Sisters to hold online auction - Havelock News
Big Brothers/Big Sisters to hold online auction  Havelock News

HiBid.com Auctions Topped $35 Million Last Week; Sports Cars, Gold Bullion, Farm Equipment, & More Up For Sale - PRNewswire
HiBid.com Auctions Topped $35 Million Last Week; Sports Cars, Gold Bullion, Farm Equipment, & More Up For Sale  PRNewswire

Auction for former ND missile site falls short - knoxradio
Auction for former ND missile site falls short  knoxradio

Bottle Of Whiskey From Sunken Cargo Ship Is Up For Auction - NPR
Bottle Of Whiskey From Sunken Cargo Ship Is Up For Auction  NPR

Auction move here raises virus concerns | City News | scottsdale.org - scottsdale.org
Auction move here raises virus concerns | City News | scottsdale.org  scottsdale.org

Michael Jordan Bulls jersey up for auction - Chicago Sun-Times
Michael Jordan Bulls jersey up for auction  Chicago Sun-Times

Brandon Lee 'Crow' Costume Sells For $25K at Auction - Hollywood Reporter
Brandon Lee 'Crow' Costume Sells For $25K at Auction  Hollywood Reporter

Glenwood News: Take care on Trout Lake highway; auction begins - Hood River News
Glenwood News: Take care on Trout Lake highway; auction begins  Hood River News

Houghton County Fair canceled; livestock shows, auctions, and drive-through food concessions to take place - WLUC
Houghton County Fair canceled; livestock shows, auctions, and drive-through food concessions to take place  WLUC

Renée Fleming & Robert F. Kennedy Human Rights Partner for Charity Auction - OperaWire
Renée Fleming & Robert F. Kennedy Human Rights Partner for Charity Auction  OperaWire

Unique Chevy COPO Camaro Heads To Auction Block Before Hitting Drag Strip - Motor1
Unique Chevy COPO Camaro Heads To Auction Block Before Hitting Drag Strip  Motor1

Government Surplus Auctions to be hosted virtually Aug. 3-11 on TNT auction website - KLAS - 8 News Now
Government Surplus Auctions to be hosted virtually Aug. 3-11 on TNT auction website  KLAS - 8 News Now

City to auction abandoned bikes - Lewistown News-Argus
City to auction abandoned bikes  Lewistown News-Argus

Government Surplus Auction Closes Thursday - loudounnow.com
Government Surplus Auction Closes Thursday  loudounnow.com

Barrett-Jackson Returns To Live Auctions With A Bang - Yahoo! Voices
Barrett-Jackson Returns To Live Auctions With A Bang  Yahoo! Voices

Steak ‘n Shake to auction off shuttered Cincinnati restaurant - Cincinnati Business Courier
Steak ‘n Shake to auction off shuttered Cincinnati restaurant  Cincinnati Business Courier

SARC raising funds with “maskerade” contest and auction - KBTX
SARC raising funds with “maskerade” contest and auction  KBTX

Annual Oak Creek Auction, Raffle To Be Held Saturday - Patch.com
Annual Oak Creek Auction, Raffle To Be Held Saturday  Patch.com

Friendship Heights Mall Heading To Foreclosure Auction - Bisnow
Friendship Heights Mall Heading To Foreclosure Auction  Bisnow

Lightning Foundation to host online auctions, 50/50 raffles in playoffs - Official site of the Tampa Bay Lightning
Lightning Foundation to host online auctions, 50/50 raffles in playoffs  Official site of the Tampa Bay Lightning

Stunning auction underscores Jordan's legacy | Sports | messenger-inquirer.com - messenger-inquirer
Stunning auction underscores Jordan's legacy | Sports | messenger-inquirer.com  messenger-inquirer

ADECA to conduct online state surplus property auction Aug. 13-19 - EIN News
ADECA to conduct online state surplus property auction Aug. 13-19  EIN News

Online art auction launches Aug. 14 - Mount Desert Islander
Online art auction launches Aug. 14  Mount Desert Islander

Wine Online: How the Multimillion-Dollar Wine Auction Circuit Is Going Virtual - Robb Report
Wine Online: How the Multimillion-Dollar Wine Auction Circuit Is Going Virtual  Robb Report

Pheasant Run auction bringing back flood of memories - Kane County Chronicle
Pheasant Run auction bringing back flood of memories  Kane County Chronicle

Founders of YouTube and Restoration Hardware to auction historic Adirondack camp - newyorkupstate.com
Founders of YouTube and Restoration Hardware to auction historic Adirondack camp  newyorkupstate.com

Rare 1969 Adams Brothers M-505 Probe 16, like in 'A Clockwork Orange,' up for auction - Autoblog
Rare 1969 Adams Brothers M-505 Probe 16, like in 'A Clockwork Orange,' up for auction  Autoblog

Ballard Food Bank's 'Helpings for Hope' auction goes virtual - My Ballard
Ballard Food Bank's 'Helpings for Hope' auction goes virtual  My Ballard

Bonds' record 762nd home run ball up for auction again - NBC Sports Bay Area
Bonds' record 762nd home run ball up for auction again  NBC Sports Bay Area

US Vehicle Auction Market Outlook 2020-2024: Due to COVID-19, Online/Digital Auctions Have Become the New Norm - GlobeNewswire
US Vehicle Auction Market Outlook 2020-2024: Due to COVID-19, Online/Digital Auctions Have Become the New Norm  GlobeNewswire

HiBid.com Breaks Records in Last Week's Auctions; Fine Jewelry, Rare Coins, Vehicles & More for Sale in Upcoming Auctions - PRNewswire
HiBid.com Breaks Records in Last Week's Auctions; Fine Jewelry, Rare Coins, Vehicles & More for Sale in Upcoming Auctions  PRNewswire

Spots remain open in Triple B Invitational; new auction items available - nsudemons.com
Spots remain open in Triple B Invitational; new auction items available  nsudemons.com

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