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How To Sell On eBay: Using Store Policies To Cement Your Credibility


In your quest to build credibility as an eBay seller, few things are more important than creating and following consistent store policies. Doing so will provide your customers with an attractive buying atmosphere, where they will feel safe making any transaction.

Whenever I create store policies--whether it be for an eBay business or an Internet business--I use one standard: I promise what I can reasonably deliver. And I deliver more than I promise as often as possible.

If I can reasonably offer to ship everything two days after payment, I will promise it. But if I get the chance to ship some items within one day, I take that opportunity to overdeliver.

Not only is this a more ethical approach--delivering or overdelivering on all promises--but it is also a more practical business strategy for the long-run.

Developing relationships with your customers is the best way to get repeat sales, testimonials, and positive feedback--the three pillars which will support your business and increase your cashflow.

You should extend this principle to other policies.

Create a return policy that stipulates when and for what reasons you will accept a return. Again, you will want to give the customer certain guarantees, but at the same time, you don't want to promise what you can't reasonably deliver.

For instance, you may want to stipulate that you will only accept returns if the item is broken. You may also want to add that you can only accept returns within 14 days of delivery.

In addition to a shipping and return policy, you will want to create a statement of quality assurance. When I used to sell jewelry on eBay, I promised my customers that the metals were solid, the gems were real, and everything was stamped.

It was relatively easy for me to prove this because all of my jewelry came with gemologist-certified appraisals; however, if you aren't selling something that can lend you credibility in a similar fashion, you will need to earn it in the form of testimonials and positive feedback.

. . .and this is precisely why it is so important for eBay sellers to create and follow store policies. Not only will this lend you credibility and subsequently encourage visitors to bid, but it will also prevent customers from making unfair complaints against you.

In addition to this, when you overdeliver, your customers will know it - and they will verify it with feedback and testimonials.

http://www.workathomerightnow.net/eBay.html Written by Isaiah Hull, author of "How to Profit on eBay In Seven Days Without Spending A Single Penny." For a limited time only you can get a pre-publication copy of his book for ONE-FOURTH the post-publication price!


TODAYS NEWS BY OFFICEJAX FREE ADVERTISING AND AD EXCHANGE SOLUTIONSMORE RESOURCES updated Sat. June / 06 / 2020

Schlumberger to auction more than 20 properties this month - Houston Chronicle
Schlumberger to auction more than 20 properties this month  Houston Chronicle

After a long debate, Fredericksburg, Va., finally removes a slave auction block from downtown - The Washington Post
After a long debate, Fredericksburg, Va., finally removes a slave auction block from downtown  The Washington Post

Rensselaer to go with online property auctions - Times Union
Rensselaer to go with online property auctions  Times Union

Heritage Auctions brings staff together in new Dallas headquarters - Coin World
Heritage Auctions brings staff together in new Dallas headquarters  Coin World

Hong Kong Live Auctions Star Liu Ye and Sanyu - Barron's
Hong Kong Live Auctions Star Liu Ye and Sanyu  Barron's

Selected Western livestock auctions | Livestock Auctions - Capital Press
Selected Western livestock auctions | Livestock Auctions  Capital Press

Jewelry.HiBid.com Is HiBid's Go-To Source for Jewelry Auctions Worldwide - Yahoo Finance
Jewelry.HiBid.com Is HiBid's Go-To Source for Jewelry Auctions Worldwide  Yahoo Finance

Dallas' Heritage Auctions will double its footprint with new campus at DFW Airport - The Dallas Morning News
Dallas' Heritage Auctions will double its footprint with new campus at DFW Airport  The Dallas Morning News

Mecum resumes live auctions with vintage tractors - The ClassicCars.com Journal
Mecum resumes live auctions with vintage tractors  The ClassicCars.com Journal

Sotheby’s to Hold ‘Live’ Auctions in June, Remotely - The New York Times
Sotheby’s to Hold ‘Live’ Auctions in June, Remotely  The New York Times

Schlumberger Industrial Real Estate Up for Auction in June - EnerCom Inc.
Schlumberger Industrial Real Estate Up for Auction in June  EnerCom Inc.

In Europe, COVID-19 brings government renewable energy auctions into sharp focus - S&P Global
In Europe, COVID-19 brings government renewable energy auctions into sharp focus  S&P Global

Mecum Auctions founder to sell his collection of Pontiac GTOs in July - Business Insider - Business Insider
Mecum Auctions founder to sell his collection of Pontiac GTOs in July - Business Insider  Business Insider

Christie’s to Host 22 Luxury Auctions In June and July - Barron's
Christie’s to Host 22 Luxury Auctions In June and July  Barron's

Top 10 Bring A Trailer Auctions Ending June 5, 2020 - MotorIllustrated
Top 10 Bring A Trailer Auctions Ending June 5, 2020  MotorIllustrated

Arizona Estate, Once a Hotel for Miners, Heads to Auction - Barron's
Arizona Estate, Once a Hotel for Miners, Heads to Auction  Barron's

WB Liquors Bourbon Auction Raises $18,000 for San Antonio and Brazos Valley Food Banks - San Antonio Current
WB Liquors Bourbon Auction Raises $18,000 for San Antonio and Brazos Valley Food Banks  San Antonio Current

Junior Livestock show will be live; auction online - Fairfield Daily Republic
Junior Livestock show will be live; auction online  Fairfield Daily Republic

UPDATE - Fredericksburg.com
UPDATE  Fredericksburg.com

Classic Car Auctions Upended by Coronavirus - The New York Times
Classic Car Auctions Upended by Coronavirus  The New York Times

Manheim Keystone vehicle auction canceled due to coronavirus - ABC27
Manheim Keystone vehicle auction canceled due to coronavirus  ABC27

Online auctions are up, up, UP - Desert Sun
Online auctions are up, up, UP  Desert Sun

Own a piece of history: Alamo battle relics up for auction on Saturday - KSAT San Antonio
Own a piece of history: Alamo battle relics up for auction on Saturday  KSAT San Antonio

Northeast Carbon Allowance Auction Raises $93.9 Million - Bloomberg Law
Northeast Carbon Allowance Auction Raises $93.9 Million  Bloomberg Law

1958 Cadillac Series 62 Convertible Heads To Auction - GM Authority
1958 Cadillac Series 62 Convertible Heads To Auction  GM Authority

For Business Sake! Virtual Silent Auction Benefits Business Aid: Berkeley Heights - TAPinto.net
For Business Sake! Virtual Silent Auction Benefits Business Aid: Berkeley Heights  TAPinto.net

Austin art collective hosts virtual auction to benefit racial injustice fight - Austin American-Statesman
Austin art collective hosts virtual auction to benefit racial injustice fight  Austin American-Statesman

Auction industry readies for COVID-19 business closures - Marketplace
Auction industry readies for COVID-19 business closures  Marketplace

This Watch Auction Has So Many Grail-Level Rolexes It'll Blow Your Mind - Esquire.com
This Watch Auction Has So Many Grail-Level Rolexes It'll Blow Your Mind  Esquire.com

HiBid.com Offers One-Stop Portal For Boat & Yacht Auctions - Yahoo Finance
HiBid.com Offers One-Stop Portal For Boat & Yacht Auctions  Yahoo Finance

Rensselaer moves property sales to online auction format - Troy Record
Rensselaer moves property sales to online auction format  Troy Record

France Wants 5G Auction in September, Junior Minister Tells Le Figaro - U.S. News & World Report
France Wants 5G Auction in September, Junior Minister Tells Le Figaro  U.S. News & World Report

Auction Houses Report Success in Online Shift - Barron's
Auction Houses Report Success in Online Shift  Barron's

Christie’s Gets Creative for 20th-Century Art Auction in July - The New York Times
Christie’s Gets Creative for 20th-Century Art Auction in July  The New York Times

The Lost Jean-Michel Basquiat: A New Auction House Just Sold the Only SAMO Tag to Ever Come to Market - artnet News
The Lost Jean-Michel Basquiat: A New Auction House Just Sold the Only SAMO Tag to Ever Come to Market  artnet News

2000 Honda Civic Si Sets Record Price of $52250 on Bring a Trailer - Automobile
2000 Honda Civic Si Sets Record Price of $52250 on Bring a Trailer  Automobile

Canada postpones 5G spectrum auction citing COVID-19 - Reuters
Canada postpones 5G spectrum auction citing COVID-19  Reuters

Auction Service Offers 90% Savings On Brand New Inventory - Yahoo Finance
Auction Service Offers 90% Savings On Brand New Inventory  Yahoo Finance

Manheim's Physical Auto Auctions Could Go Away - Ward's Auto
Manheim's Physical Auto Auctions Could Go Away  Ward's Auto

Local non-profit puts together online silent auction - News8000.com - WKBT
Local non-profit puts together online silent auction  News8000.com - WKBT

Northern Ocean Habitat for Humanity Bid to Build Online Auction - Patch.com
Northern Ocean Habitat for Humanity Bid to Build Online Auction  Patch.com

With Remote Bid app, investors can bid on select foreclosure auction properties from any location - HousingWire
With Remote Bid app, investors can bid on select foreclosure auction properties from any location  HousingWire

Auto auctions take cautious, detailed approach to reopen in-person sales - Auto Remarketing
Auto auctions take cautious, detailed approach to reopen in-person sales  Auto Remarketing

TAPinto Red Bank Editor Shares Story of Virtual Art Auction to Benefit Neighbors in Need - TAPinto.net
TAPinto Red Bank Editor Shares Story of Virtual Art Auction to Benefit Neighbors in Need  TAPinto.net

Baldwin ‘Art for Heart’ silent auction goes virtual - WKRG News 5
Baldwin ‘Art for Heart’ silent auction goes virtual  WKRG News 5

ATI removes 'priceless' stainless steel cars from Harrison plant, plans to auction them - TribLIVE
ATI removes 'priceless' stainless steel cars from Harrison plant, plans to auction them  TribLIVE

Civil War statue, 'slave auction block' vandalized in Sharpsburg area - Herald-Mail Media
Civil War statue, 'slave auction block' vandalized in Sharpsburg area  Herald-Mail Media

Three Multimillion-Dollar Homes in Aspen, Colorado, Are up for Auction Online - Mansion Global
Three Multimillion-Dollar Homes in Aspen, Colorado, Are up for Auction Online  Mansion Global

Kerr's shorts from Finals game-winning shot up for auction - Comcast SportsNet Bay Area
Kerr's shorts from Finals game-winning shot up for auction  Comcast SportsNet Bay Area

Leake Auctions Cancels June Tulsa Auction - duPont REGISTRY DAILY
Leake Auctions Cancels June Tulsa Auction  duPont REGISTRY DAILY

REvil ransomware gang launches auction site to sell stolen data - ZDNet
REvil ransomware gang launches auction site to sell stolen data  ZDNet

Jr. Mothers hold virtual auction | News, Sports, Jobs - SalemNews.net
Jr. Mothers hold virtual auction | News, Sports, Jobs  SalemNews.net

Guilty plea for man who admitted taking Charlottesville slave auction marker - WTOP
Guilty plea for man who admitted taking Charlottesville slave auction marker  WTOP

Bankrupt Arena Football League holds auction, will sell off assets - Fox Business
Bankrupt Arena Football League holds auction, will sell off assets  Fox Business

Ferrari Enzo Sets New Online Auction Sales Record at $2.64 Million: Auction Wrap-Up - Automobile
Ferrari Enzo Sets New Online Auction Sales Record at $2.64 Million: Auction Wrap-Up  Automobile

Salt Lake City fleet to participate in timed online TNT Auctions throughout May & June - KUTV 2News
Salt Lake City fleet to participate in timed online TNT Auctions throughout May & June  KUTV 2News

Kovels: Sports collectibles are always popular at auctions - Winston-Salem Journal
Kovels: Sports collectibles are always popular at auctions  Winston-Salem Journal

BizBeat: J Street Vintage thrives through online auctions - Jefferson City News Tribune
BizBeat: J Street Vintage thrives through online auctions  Jefferson City News Tribune

CHESTNUT RIDGE RESORT TO BE SOLD AT AUCTION - wccsradio.com
CHESTNUT RIDGE RESORT TO BE SOLD AT AUCTION  wccsradio.com

28-Carat Diamond Could Fetch $2 Million At Christie's Online Auction - Forbes
28-Carat Diamond Could Fetch $2 Million At Christie's Online Auction  Forbes

France Targets September for 5G Spectrum Auction, Minister Says - Bloomberg Law
France Targets September for 5G Spectrum Auction, Minister Says  Bloomberg Law

Kobe Bryant memorabilia auctions higher than expected, but it's a Mike Trout card that ties record - Yahoo Sports
Kobe Bryant memorabilia auctions higher than expected, but it's a Mike Trout card that ties record  Yahoo Sports

Patriots' Kraft auctioning Super Bowl LI ring for charity in All In Challenge - ESPN
Patriots' Kraft auctioning Super Bowl LI ring for charity in All In Challenge  ESPN

Phillips To Hold Cross-Category Online Auction Of Watches, Jewels And Art - Forbes
Phillips To Hold Cross-Category Online Auction Of Watches, Jewels And Art  Forbes

Bonhams wraps up inaugural Live & Online auction - The ClassicCars.com Journal
Bonhams wraps up inaugural Live & Online auction  The ClassicCars.com Journal

Fredericksburg to remove controversial slave auction block this month - Fredericksburg.com
Fredericksburg to remove controversial slave auction block this month  Fredericksburg.com

XFL moves toward an August auction - NBCSports.com
XFL moves toward an August auction  NBCSports.com

Carefully Curated Long-Time Collection Coming to Hunt... - Sports Collectors Daily
Carefully Curated Long-Time Collection Coming to Hunt...  Sports Collectors Daily

Gold’s Gym to Check for Higher Bids at Auction - The Wall Street Journal
Gold’s Gym to Check for Higher Bids at Auction  The Wall Street Journal

Saugerties auction shut down for violating non-essential businesses ban - Hudson Valley One
Saugerties auction shut down for violating non-essential businesses ban  Hudson Valley One

Toyota F1 race car up for grabs in coronavirus charity auction - Motor Authority
Toyota F1 race car up for grabs in coronavirus charity auction  Motor Authority

German auction house sells historic Medal of Honor despite US opposition - Military Times
German auction house sells historic Medal of Honor despite US opposition  Military Times

Sotheby’s Auctions Michael Jordan Game-Worn Sneakers From 1985 - Yahoo Sports
Sotheby’s Auctions Michael Jordan Game-Worn Sneakers From 1985  Yahoo Sports

Livestock auction leads to positive COVID-19 cases in Jackson County - Huntington Herald Dispatch
Livestock auction leads to positive COVID-19 cases in Jackson County  Huntington Herald Dispatch

Darth Vader helmet among police auction items - Winnipeg Free Press
Darth Vader helmet among police auction items  Winnipeg Free Press

Wanamaker's Online Auction House Launched - BloodHorse.com
Wanamaker's Online Auction House Launched  BloodHorse.com

A 2000 Honda Civic Si just sold for $50,000 at Bring a Trailer - Autoblog
A 2000 Honda Civic Si just sold for $50,000 at Bring a Trailer  Autoblog

CCCA schedules first online auction of 'full classic' automobiles - The ClassicCars.com Journal
CCCA schedules first online auction of 'full classic' automobiles  The ClassicCars.com Journal

ThoroughbredAuctions.com Mixed Sale a Test for Online Auctions - Thoroughbred Daily News
ThoroughbredAuctions.com Mixed Sale a Test for Online Auctions  Thoroughbred Daily News

Frontier Wants Challenged Areas Included in RDOF Auction After All - Telecompetitor
Frontier Wants Challenged Areas Included in RDOF Auction After All  Telecompetitor

'Exceedingly rare' cognac from 1762 fetches $146,000 at auction - CNN
'Exceedingly rare' cognac from 1762 fetches $146,000 at auction  CNN

High-octane: Petroliana auction does $1.2 million in sales - The ClassicCars.com Journal
High-octane: Petroliana auction does $1.2 million in sales  The ClassicCars.com Journal

One Thousand Museum Unit in Miami Heads to Auction With No Minimum | Daily Business Review - Law.com
One Thousand Museum Unit in Miami Heads to Auction With No Minimum | Daily Business Review  Law.com

Barrett-Jackson brings in a big haul with online-only auto auction - New York Business Journal
Barrett-Jackson brings in a big haul with online-only auto auction  New York Business Journal

Chitty Chitty Bang Bang Stage Prop Vehicle to Go Up for Auction - TheaterMania.com
Chitty Chitty Bang Bang Stage Prop Vehicle to Go Up for Auction  TheaterMania.com

Gigi Hadid, Imaan Hammam auction pieces from their wardrobes for a good cause - Arab News
Gigi Hadid, Imaan Hammam auction pieces from their wardrobes for a good cause  Arab News

Joan Mitchell’s ‘Noël’ Could Fetch up to $12.5 Million at Auction - Barron's
Joan Mitchell’s ‘Noël’ Could Fetch up to $12.5 Million at Auction  Barron's

Two Significant Joan Mitchell Paintings Hit the Auction Block This Summer - Observer
Two Significant Joan Mitchell Paintings Hit the Auction Block This Summer  Observer

Leake Auctions cancels its Tulsa collector car sale - The ClassicCars.com Journal
Leake Auctions cancels its Tulsa collector car sale  The ClassicCars.com Journal

Online art auction scheduled for Friday night – Cache Valley Daily - Cache Valley Daily
Online art auction scheduled for Friday night – Cache Valley Daily  Cache Valley Daily

Auction Houses Attract Collectors with Private Sales for Three Key Reasons - Artsy
Auction Houses Attract Collectors with Private Sales for Three Key Reasons  Artsy

Man enters guilty plea in connection with Charlottesville’s missing slave auction marker - WVIR
Man enters guilty plea in connection with Charlottesville’s missing slave auction marker  WVIR

Max Spann to Auction Sixteen Bedroom Oceanfront Estate Home – New Auction Date Announced - EIN News
Max Spann to Auction Sixteen Bedroom Oceanfront Estate Home – New Auction Date Announced  EIN News

IllumiNations: Reflections of Earth Pyrotechnic Barges from EPCOT Now Up for Auction - wdwnt.com
IllumiNations: Reflections of Earth Pyrotechnic Barges from EPCOT Now Up for Auction  wdwnt.com

The 7 coolest golf items being auctioned right now - Golf.com
The 7 coolest golf items being auctioned right now  Golf.com

Michael Jordan sneakers sell for $560,000 at Sotheby's auction - NBC News
Michael Jordan sneakers sell for $560,000 at Sotheby's auction  NBC News

Community Briefs: Quarter auction, blood drive, gospel show - Wakeweekly
Community Briefs: Quarter auction, blood drive, gospel show  Wakeweekly

A fantasy golf auction? It’d have Jack’s putter, Tiger’s Scotty…and this epic club - Golf.com
A fantasy golf auction? It’d have Jack’s putter, Tiger’s Scotty…and this epic club  Golf.com

Patrick Dempsey's Custom Panoz 1965 Ford Mustang Fastback Hits the Auction Block - autoevolution
Patrick Dempsey's Custom Panoz 1965 Ford Mustang Fastback Hits the Auction Block  autoevolution

Auction calendar: May 15, 2020 - Wisconsin State Farmer
Auction calendar: May 15, 2020  Wisconsin State Farmer

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