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From eBay Zero to Power-Selling Hero: Using Feedback Effectively


When I talk about feedback to new eBay sellers, I usually compare it to having one note posted on the door of a brick-and-mortar business for every transaction. At almost any business--no matter how bad the service--you would have a lot of positive transactions; and thus a lot of positive notes. As a potential shopper, you probably wouldn't bother to read all of these positive notes. Instead, you'd look to see if there were any negatives.

If you were planning to eat at a restaurant and you found a bunch of notes in big, red marker that said the food was moldy; the waiter dumped hot coffee on me on purpose; and the manager chased me out of the store with a gun, you probably wouldn't go there--or at least you'd think twice about it.

And likewise, if you wanted to buy an engagement ring, but you found a number of notes on the local jeweler's door that said I bought an engagement ring. The diamonds were fake. And the owner refused to give me a refund, you would drive out of town to another jeweler.

Feedback is a powerful tool that will ensure either your success or failure selling on eBay. This is why it is so important to use feedback carefully. You should do everything possible to see that each of the following happens: 1) every buyer gives you feedback; 2) all of that feedback is positive; and 3) every dispute or misunderstanding is resolved, resulting in: a) positive feedback, b) mutually-withdrawn feedback, or c) neutral feedback.

A lot of eBay sellers have a written feedback policy that requires the buyer to post feedback if they want feedback from the seller. This allows the seller to factor in the buyer's feedback when leaving feedback. It also forces people who wouldn't otherwise give feedback to do so.

I personally do not use this system. When I receive payment, I leave feedback immediately. My feedback is always positive and descriptive. If I have something bad to say, I try to work it out with the buyer first, rather than posting negative feedback.

In the example I used above, giving negative feedback to a buyer would be the equivalent of a store owner driving out to the buyer's house and posting a big, nasty letter on the person's door for everyone in the neighborhood to see.

Leaving negative feedback like this is not only is a bad reflection on my business, but it can also prompt retaliatory negative feedback from the buyer.

Afterall, if someone left that nasty note on your door for all of your neighbors to see, wouldn't you at least exercise your right to leave a response on the door of that someone's business?

. . .again, this is why it is so important to avoid these exchanges altogether.

In general, it is pretty easy to avoid negative feedback as an eBay seller. If you create a clear store policy and adhere to it, give refunds when they are warranted, and communicate with your customers whenever there is a problem, you shouldn't ever have to worry about negative feedback.

http://www.workathomerightnow.net/eBay.html - Written by Isaiah Hull, author of "How to Profit on eBay In Seven Days Without Spending A Single Penny." For a limited time only you can get a pre-publication copy of his book for ONE-FOURTH the post-publication price!


TODAYS NEWS BY OFFICEJAX FREE ADVERTISING AND AD EXCHANGE SOLUTIONSMORE RESOURCES updated Mon. June / 01 / 2020

Innovative Racehorse Auction Company Wanamaker's Launched by Young Industry Professionals - America's Best Racing
Innovative Racehorse Auction Company Wanamaker's Launched by Young Industry Professionals  America's Best Racing

Sotheby’s to Hold ‘Live’ Auctions in June, Remotely - The New York Times
Sotheby’s to Hold ‘Live’ Auctions in June, Remotely  The New York Times

Floor Brokers and D Orders Add Value to Auction Process - Traders Magazine
Floor Brokers and D Orders Add Value to Auction Process  Traders Magazine

With Remote Bid app, investors can bid on select foreclosure auction properties from any location - HousingWire
With Remote Bid app, investors can bid on select foreclosure auction properties from any location  HousingWire

Christie’s to Host 22 Luxury Auctions In June and July - Barron's
Christie’s to Host 22 Luxury Auctions In June and July  Barron's

Wanamaker's Launched for Online Thoroughbred Auctions - Thoroughbred Daily News
Wanamaker's Launched for Online Thoroughbred Auctions  Thoroughbred Daily News

Colombia enlists ports in quest to equip renewable auction winners - PV-Tech
Colombia enlists ports in quest to equip renewable auction winners  PV-Tech

College Campuses to Be Liquidated at Public Auction - PRNewswire
College Campuses to Be Liquidated at Public Auction  PRNewswire

Online Auctions, Sidewalk Concerts and Virtual Tours - The Wall Street Journal
Online Auctions, Sidewalk Concerts and Virtual Tours  The Wall Street Journal

Classic Car Auctions Upended by Coronavirus - The New York Times
Classic Car Auctions Upended by Coronavirus  The New York Times

New GM for Columbus Fair Auto Auction - Auto Remarketing
New GM for Columbus Fair Auto Auction  Auto Remarketing

Apollo 11 Flight Plan Signed By Neil Armstrong at Heritage Auctions - Fine Books & Collections Magazine
Apollo 11 Flight Plan Signed By Neil Armstrong at Heritage Auctions  Fine Books & Collections Magazine

HiBid.com Offers One-Stop Portal For Boat & Yacht Auctions - Yahoo Finance
HiBid.com Offers One-Stop Portal For Boat & Yacht Auctions  Yahoo Finance

Online auction for New Canaan restaurants surpasses goal - New Canaan Advertiser
Online auction for New Canaan restaurants surpasses goal  New Canaan Advertiser

Gail Simone auctions George Perez art for Black Lives Matter - Comics Beat
Gail Simone auctions George Perez art for Black Lives Matter  Comics Beat

Revolutionary War tomahawk sold for world-record price by Lancaster County auction house - pennlive.com
Revolutionary War tomahawk sold for world-record price by Lancaster County auction house  pennlive.com

Michael Jordan-penned love letter to Amy Hunter sells for over $25,000 at auction - Sporting News
Michael Jordan-penned love letter to Amy Hunter sells for over $25,000 at auction  Sporting News

Schrader: Farmland demand remains strong - Agri News
Schrader: Farmland demand remains strong  Agri News

Want to own a piece of Five Points history? Yesterdays memorabilia to go on auction - The State
Want to own a piece of Five Points history? Yesterdays memorabilia to go on auction  The State

Online auctions are up, up, UP - Desert Sun
Online auctions are up, up, UP  Desert Sun

Manheim's Physical Auto Auctions Could Go Away - Ward's Auto
Manheim's Physical Auto Auctions Could Go Away  Ward's Auto

Auto auctions take cautious, detailed approach to reopen in-person sales - Auto Remarketing
Auto auctions take cautious, detailed approach to reopen in-person sales  Auto Remarketing

Three Multimillion-Dollar Homes in Aspen, Colorado, Are up for Auction Online - Mansion Global
Three Multimillion-Dollar Homes in Aspen, Colorado, Are up for Auction Online  Mansion Global

CHESTNUT RIDGE RESORT TO BE SOLD AT AUCTION - wccsradio.com
CHESTNUT RIDGE RESORT TO BE SOLD AT AUCTION  wccsradio.com

Selected Western livestock auctions | Livestock Auctions - Capital Press
Selected Western livestock auctions | Livestock Auctions  Capital Press

Earlywine Auctions offers first virtual estate auction for family - Kokomo Perspective
Earlywine Auctions offers first virtual estate auction for family  Kokomo Perspective

Auction industry readies for COVID-19 business closures - Marketplace
Auction industry readies for COVID-19 business closures  Marketplace

South African rugby legend Montgomery auctions off World Cup jersey - Insidethegames.biz
South African rugby legend Montgomery auctions off World Cup jersey  Insidethegames.biz

Grafton's Apple Tree Arts launches “Conversation with An Artist” Auction - Community Advocate
Grafton's Apple Tree Arts launches “Conversation with An Artist” Auction  Community Advocate

Livestock auction leads to positive COVID-19 cases in Jackson County - Huntington Herald Dispatch
Livestock auction leads to positive COVID-19 cases in Jackson County  Huntington Herald Dispatch

Auction Houses Report Success in Online Shift - Barron's
Auction Houses Report Success in Online Shift  Barron's

Michael Jordan Custom Game-Worn Air Jordans Hit Auction, Could Fetch $500k - TMZ
Michael Jordan Custom Game-Worn Air Jordans Hit Auction, Could Fetch $500k  TMZ

Buying Real Estate at Auction - Think Realty
Buying Real Estate at Auction  Think Realty

Rotary Club cancels annual auction - Boothbay Register
Rotary Club cancels annual auction  Boothbay Register

How I Bid: One Collector's Approach To Buying At Watch Auctions - Reprise - Quill & Pad
How I Bid: One Collector's Approach To Buying At Watch Auctions - Reprise  Quill & Pad

Rare Books &c. at Auction This Week - Fine Books & Collections Magazine
Rare Books &c. at Auction This Week  Fine Books & Collections Magazine

Leake Auctions Cancels June Tulsa Auction - duPont REGISTRY DAILY
Leake Auctions Cancels June Tulsa Auction  duPont REGISTRY DAILY

Auction sales volume continues to climb - Auto Remarketing
Auction sales volume continues to climb  Auto Remarketing

Toyota donates last F1 car to COVID-19 charity auction - Motorsport.com
Toyota donates last F1 car to COVID-19 charity auction  Motorsport.com

First designated Idaho sticker sign up for auction - KMVT
First designated Idaho sticker sign up for auction  KMVT

Kraft auctions off Super Bowl ring for more than $1 million - NBCSports.com
Kraft auctions off Super Bowl ring for more than $1 million  NBCSports.com

Kobe Bryant memorabilia auctions higher than expected, but it's a Mike Trout card that ties record - Yahoo Sports
Kobe Bryant memorabilia auctions higher than expected, but it's a Mike Trout card that ties record  Yahoo Sports

'Exceedingly rare' cognac from 1762 fetches $146,000 at auction - CNN International
'Exceedingly rare' cognac from 1762 fetches $146,000 at auction  CNN International

e-auction suspended again - The Hindu
e-auction suspended again  The Hindu

Victory Nite online auction raising funds for OLV Charities through Sunday - WGRZ.com
Victory Nite online auction raising funds for OLV Charities through Sunday  WGRZ.com

Heritage Offers Rare $20 Gold Piece For FUN Auction - Numismatic News
Heritage Offers Rare $20 Gold Piece For FUN Auction  Numismatic News

Power Exchanges start real-time electricity market with 48 auctions a day - Business Standard
Power Exchanges start real-time electricity market with 48 auctions a day  Business Standard

Cognac Bottle From 1762 Sets Record at Auction - InsideHook
Cognac Bottle From 1762 Sets Record at Auction  InsideHook

James Halliday to auction 250 bottles of DRC from private cellar - The Drinks Business
James Halliday to auction 250 bottles of DRC from private cellar  The Drinks Business

Brazil launches 2 mining auction notices - BNamericas English
Brazil launches 2 mining auction notices  BNamericas English

Track-Only 2020 Porsche 935 Martini With Zero Miles Goes to Auction - autoevolution
Track-Only 2020 Porsche 935 Martini With Zero Miles Goes to Auction  autoevolution

German auction house sells historic Medal of Honor despite US opposition - Military Times
German auction house sells historic Medal of Honor despite US opposition  Military Times

Barstool's Dave Portnoy rips Roger Goodell, NFL for blocking auction win: 'He's a coward' - Fox Business
Barstool's Dave Portnoy rips Roger Goodell, NFL for blocking auction win: 'He's a coward'  Fox Business

Mike, Tracy Murchison Launch Online Auction To Benefit Meals On Wheels, Education Foundation - Gazette Newspapers
Mike, Tracy Murchison Launch Online Auction To Benefit Meals On Wheels, Education Foundation  Gazette Newspapers

Christie’s Gets Creative for 20th-Century Art Auction in July - The New York Times
Christie’s Gets Creative for 20th-Century Art Auction in July  The New York Times

28-Carat Diamond Could Fetch $2 Million At Christie's Online Auction - Forbes
28-Carat Diamond Could Fetch $2 Million At Christie's Online Auction  Forbes

Saugerties auction shut down for violating non-essential businesses ban - Hudson Valley One
Saugerties auction shut down for violating non-essential businesses ban  Hudson Valley One

BizBeat: J Street Vintage thrives through online auctions - Jefferson City News Tribune
BizBeat: J Street Vintage thrives through online auctions  Jefferson City News Tribune

Phillips To Hold Cross-Category Online Auction Of Watches, Jewels And Art - Forbes
Phillips To Hold Cross-Category Online Auction Of Watches, Jewels And Art  Forbes

James Halliday to auction 250 bottles of DRC wines from his private cellar - decanter.com
James Halliday to auction 250 bottles of DRC wines from his private cellar  decanter.com

Enrollment numbers up, scholarship auction successful - Pratt Tribune
Enrollment numbers up, scholarship auction successful  Pratt Tribune

Patriots' Kraft auctioning Super Bowl LI ring for charity in All In Challenge - ESPN
Patriots' Kraft auctioning Super Bowl LI ring for charity in All In Challenge  ESPN

1934 Alvis tops H&H Classics online auction - The ClassicCars.com Journal
1934 Alvis tops H&H Classics online auction  The ClassicCars.com Journal

UPDATE: Virtual drag show, auction raise $4200+ for Minnesota Freedom Fund - Dallas Voice
UPDATE: Virtual drag show, auction raise $4200+ for Minnesota Freedom Fund  Dallas Voice

Price of Hokkaido melons at season's 1st auction drops sharply - Kyodo News Plus
Price of Hokkaido melons at season's 1st auction drops sharply  Kyodo News Plus

First-ever online District 840 Foundation Cash for Kids auction nets $20000 - St. James Plaindealer
First-ever online District 840 Foundation Cash for Kids auction nets $20000  St. James Plaindealer

Leake Auctions cancels its Tulsa collector car sale - The ClassicCars.com Journal
Leake Auctions cancels its Tulsa collector car sale  The ClassicCars.com Journal

Auction Houses Attract Collectors with Private Sales for Three Key Reasons - Artsy
Auction Houses Attract Collectors with Private Sales for Three Key Reasons  Artsy

A 2020 Porsche 935 is already up for auction, and it has zero miles - Autoblog
A 2020 Porsche 935 is already up for auction, and it has zero miles  Autoblog

Joan Mitchell’s ‘Noël’ Could Fetch up to $12.5 Million at Auction - Barron's
Joan Mitchell’s ‘Noël’ Could Fetch up to $12.5 Million at Auction  Barron's

Trudy's Tex-Mex could be sold at auction, attorney says - KVUE.com
Trudy's Tex-Mex could be sold at auction, attorney says  KVUE.com

CTTA auctions completed only today - BusinessLine
CTTA auctions completed only today  BusinessLine

Ionia Free Fair Youth Livestock Auction plans for live show, online sale - Sentinel-Standard
Ionia Free Fair Youth Livestock Auction plans for live show, online sale  Sentinel-Standard

KAR Auction Services, Inc - Consensus Indicates Potential 24.9% Upside - DirectorsTalk Interviews
KAR Auction Services, Inc - Consensus Indicates Potential 24.9% Upside  DirectorsTalk Interviews

ThoroughbredAuctions.com Mixed Sale a Test for Online Auctions - Thoroughbred Daily News
ThoroughbredAuctions.com Mixed Sale a Test for Online Auctions  Thoroughbred Daily News

Colorado Weekly Auction Summary | Livestock Markets | hpj.com - High Plains Journal
Colorado Weekly Auction Summary | Livestock Markets | hpj.com  High Plains Journal

Snyder County Produce Auction - 5/25/20 | Produce Market Reports - Lancaster Farming
Snyder County Produce Auction - 5/25/20 | Produce Market Reports  Lancaster Farming

Cumberland Valley Produce Auction - 5/26/20 | Produce Market Reports - Lancaster Farming
Cumberland Valley Produce Auction - 5/26/20 | Produce Market Reports  Lancaster Farming

Leola Produce Auction - 5/26/20 | Produce Market Reports - Lancaster Farming
Leola Produce Auction - 5/26/20 | Produce Market Reports  Lancaster Farming

Portugal sets price caps for 700 MW solar auction - Renewables Now
Portugal sets price caps for 700 MW solar auction  Renewables Now

Mansion Global Daily: London's Pre-Pandemic Price Boom, Sydney’s Weekly Auctions Are Picking Up and More - Mansion Global
Mansion Global Daily: London's Pre-Pandemic Price Boom, Sydney’s Weekly Auctions Are Picking Up and More  Mansion Global

Barrett-Jackson brings in a big haul with online-only auto auction - New York Business Journal
Barrett-Jackson brings in a big haul with online-only auto auction  New York Business Journal

Hellboy creator auctions off Pokémon sketches for charity - htxt.africa
Hellboy creator auctions off Pokémon sketches for charity  htxt.africa

Princeton Community Auction raises $40K for local businesses - Community News Service
Princeton Community Auction raises $40K for local businesses  Community News Service

Sotheby’s Auctions Michael Jordan Game-Worn Sneakers From 1985 - Yahoo News Australia
Sotheby’s Auctions Michael Jordan Game-Worn Sneakers From 1985  Yahoo News Australia

Getting set for a virtual auction | Coronavirus | lagrandeobserver.com - La Grande Observer
Getting set for a virtual auction | Coronavirus | lagrandeobserver.com  La Grande Observer

Clearance rates strengthen but auction volumes remain low - Property Observer
Clearance rates strengthen but auction volumes remain low  Property Observer

Umbrella Arts Center announces online benefit auction - News - Wicked Local
Umbrella Arts Center announces online benefit auction - News  Wicked Local

Riverside County sheriff's online auction offers cars, jewelry and more - Desert Sun
Riverside County sheriff's online auction offers cars, jewelry and more  Desert Sun

Coronavirus in NYC: USHG Auctions Weekend with HGTV’s Chop and Joanna Gaines - Eater NY
Coronavirus in NYC: USHG Auctions Weekend with HGTV’s Chop and Joanna Gaines  Eater NY

Artists Who Share auction to benefit Lake Street Business Assoc - Patch.com
Artists Who Share auction to benefit Lake Street Business Assoc  Patch.com

On the auction block with LaDon and Allen Henslin - Pipestone County Star
On the auction block with LaDon and Allen Henslin  Pipestone County Star

One Thousand Museum Unit in Miami Heads to Auction With No Minimum - GlobeSt.com
One Thousand Museum Unit in Miami Heads to Auction With No Minimum  GlobeSt.com

Despite coronavirus, Manhattan Beach Education Foundation's virtual Wine Auction on track for record fund-raising - The Beach Reporter
Despite coronavirus, Manhattan Beach Education Foundation's virtual Wine Auction on track for record fund-raising  The Beach Reporter

The grand reopening pushed back to June 15 for auction houses and antiques shops in England - antiquestradegazette.com
The grand reopening pushed back to June 15 for auction houses and antiques shops in England  antiquestradegazette.com

One Thousand Museum unit heads to the auction block - The Real Deal
One Thousand Museum unit heads to the auction block  The Real Deal

Neue Auctions' online Pandemic Relief Auction, May 30th, will benefit antiques and arts dealers in Ohio - ArtfixDaily
Neue Auctions' online Pandemic Relief Auction, May 30th, will benefit antiques and arts dealers in Ohio  ArtfixDaily

August auction slated for State Trust land south of Apache Junction - Your Valley
August auction slated for State Trust land south of Apache Junction  Your Valley

Dismal cap and trade auction is another reason to nix high-speed rail project - Redlands Daily Facts
Dismal cap and trade auction is another reason to nix high-speed rail project  Redlands Daily Facts

A fantasy golf auction? It’d have Jack’s putter, Tiger’s Scotty…and this epic club - Golf.com
A fantasy golf auction? It’d have Jack’s putter, Tiger’s Scotty…and this epic club  Golf.com

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