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From eBay Zero to Power-Selling Hero: Using Feedback
Effectively
When I talk about feedback to new eBay sellers, I usually
compare it to having one note posted on the door of a
brick-and-mortar business for every transaction. At almost any
business--no matter how bad the service--you would have a lot of
positive transactions; and thus a lot of positive notes. As a
potential shopper, you probably wouldn't bother to read all of
these positive notes. Instead, you'd look to see if there were
any negatives.
If you were planning to eat at a restaurant and you found a
bunch of notes in big, red marker that said the food was moldy;
the waiter dumped hot coffee on me on purpose; and the manager
chased me out of the store with a gun, you probably wouldn't go
there--or at least you'd think twice about it.
And likewise, if you wanted to buy an engagement ring, but you
found a number of notes on the local jeweler's door that said I
bought an engagement ring. The diamonds were fake. And the owner
refused to give me a refund, you would drive out of town to
another jeweler.
Feedback is a powerful tool that will ensure either your
success or failure selling on eBay. This is why it is so
important to use feedback carefully. You should do everything
possible to see that each of the following happens: 1) every
buyer gives you feedback; 2) all of that feedback is positive;
and 3) every dispute or misunderstanding is resolved, resulting
in: a) positive feedback, b) mutually-withdrawn feedback, or c)
neutral feedback.
A lot of eBay sellers have a written feedback policy that
requires the buyer to post feedback if they want feedback from
the seller. This allows the seller to factor in the buyer's
feedback when leaving feedback. It also forces people who
wouldn't otherwise give feedback to do so.
I personally do not use this system. When I receive payment, I
leave feedback immediately. My feedback is always positive and
descriptive. If I have something bad to say, I try to work it out
with the buyer first, rather than posting negative feedback.
In the example I used above, giving negative feedback to a
buyer would be the equivalent of a store owner driving out to the
buyer's house and posting a big, nasty letter on the person's
door for everyone in the neighborhood to see.
Leaving negative feedback like this is not only is a bad
reflection on my business, but it can also prompt retaliatory
negative feedback from the buyer.
Afterall, if someone left that nasty note on your door for all
of your neighbors to see, wouldn't you at least exercise your
right to leave a response on the door of that someone's
business?
. . .again, this is why it is so important to avoid these
exchanges altogether.
In general, it is pretty easy to avoid negative feedback as an
eBay seller. If you create a clear store policy and adhere to it,
give refunds when they are warranted, and communicate with your
customers whenever there is a problem, you shouldn't ever have to
worry about negative feedback.
http://www.workathomerightnow.net/eBay.html
- Written by Isaiah Hull, author of "How to Profit on eBay In
Seven Days Without Spending A Single Penny." For a limited time
only you can get a pre-publication copy of his book for
ONE-FOURTH the post-publication price!
 MORE RESOURCES updated Thu. February / 09 / 2012
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Elizabeth Taylor auctions raise $183 million650 CKOM News Talk RadioChristie's auction house says all of the 1817 lots offered sold at auctions in New York and London, some at 50 times their pre-sale estimates. The top lot was Vincent van Gogh's landscape "Vue de l'asile et de la Chapelle de Remy," which once hung in ...and more » |
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Mark Zuckerberg, the 100 billion-dollar manBusinessDay.com.auPrivate capital markets group SharesPost sadly rejected Insider's application to participate in auctions of stocks such as Facebook and Zynga on the flimsy grounds that our net worth is less than $1 million. It still, however, taunts Insider with what ... |
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Elizabeth Taylor auctions raise $183 millionMetroNews CanadaChristie's auction house says all of the 1817 lots offered sold at auctions in New York and London, some at 50 times their pre-sale estimates. The top lot was Vincent van Gogh's landscape "Vue de l'asile et de la Chapelle de Remy," which once hung in ...and more » |
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Elizabeth Taylor auctions raise $183 millionThe Doane LineChristie's auction house says all of the 1817 lots offered sold at auctions in New York and London, some at 50 times their pre-sale estimates. The top lot was Vincent van Gogh's landscape "Vue de l'asile et de la Chapelle de Remy," which once hung in ...and more » |
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Elizabeth Taylor auctions raise $183 millionAZFamilyChristie's auction house says all of the 1817 lots offered sold at auctions in New York and London, some at 50 times their pre-sale estimates. The top lot was Vincent van Gogh's landscape "Vue de l'asile et de la Chapelle de Remy," which once hung in ...and more » |
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Auctions Make
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How To Sell On eBay:
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Many new eBay sellers make one of two mistakes: either they
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Making Money On eBay Can
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OK, so you've been bitten by the eBay bug!You've ransacked
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ask you where everything has gone, you tell them that
you're going for the "Minimalist Look".
Fed Up With
eBay?
For many people, their first experience of working online
involves selling products on eBay. This was how I got
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Dropship Your Way to
Success
Many people know they would like to start an Internet
business, but they don't have a product to sell. The
solution is often drop shipping.
Doing It eBay: An eBay
Business Means Fun and Profits in a Global
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In 1995, when Pierre Omidyar introduced an online business
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eBay is the 'BEST' opportunity you can use right now to
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Photos on my eBay
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On another forum I'm involved with, someone's asked a great
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The first step is to buy a digital camera.
3 Unusual Formats For
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eBay users are accustomed to only two "standard" formats
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are less well known.
Profit through Other
Peoples eBay Errors
There are many issues that influence how an eBay auction
ends. Timing, Description, Title, Photos, the list could go
on and on.
Is Selling On eBay Just
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Q: I made extra money selling things on eBay last year.
These were items I picked up at yardsales mostly.
Smart Ways Your Business
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It seems as if everyone is talking about online auctions.
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