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So your auction closes. Now what?
Hopefully you made a sale or several sales. Now the important work begins. Here are some tips on what to do after your eBay auction closes.
Once your items have sold, be responsive to the buyer. Contact them in a quick manner, thank them for their purchase, and provide the required information for payment.
When you wrap your items, wrap it professionally in nice, clean tissue paper. If breakable, be sure the item is wrapped with bubble wrap as well. Include a business card with your website information, name, address, or a printed out statement showing the items name, items number, price paid, and a small hand-written note thanking the buyer for their purchase.
Insurance is usually a good idea but in general, it should be an optional feature, with the decision left to the buyer. Remember two important things about insurance. First, insurance is VERY inexpensive. Therefore, in your description, you should state how much insurance would cost and recommend it. Second, you should also state in the description that if insurance is not purchased, you are not responsible for lost or damaged items.
Go the Extra Mile
You want every customer to be a happy customer. If you have to do a little more research on shipping, or negotiate on price, remember that the customer is the reason you will have success. Therefore, be prepared to go the extra mile in providing them with superior service every single time.
Unlike other sites that use a feedback system, eBay's feedback is sacred and taken very seriously. Negative feedback is never removed. Therefore, if you leave negative feedback rather than trying to handle a tough situation between you and the seller, this could give you a bad reputation. If people see that you consistently leave negative feedback because your buyer did not pay as quickly as you like or whatever reason, buyers will be leery of buying from you in fear of getting negative feedback themselves should something go wrong.
It is extremely important that you handle your account with integrity. The number of positive comments and amount of stars earned are what will be the deciding factor for many buyers. Be professional, polite, and stand by what you sell.
In your description, provide accurate details regarding shipment. Make sure the item(s) are sent within the time you stated. In many cases, people purchase something for a specific purpose and if you do not ship it when stated, not only do you mess up their schedule for the item but you have probably lost a customer and opened the door for a negative feedback.
Communication with Buyer
It is your responsibility to contact the buyer at the end of the auction congratulating them on winning the item(s). Issue an e-mail requesting their shipping address. Once they provide that information to you, let them know when the shipment will go out, which should coordinate within the timeframe provided in your auction description. If you know the shipping charges, advise them in this same e-mail. Once payment has been made, send another e-mail to the buyer confirming that you received their payment and that the item(s) will be shipped on X day via (US priority mail, UPS, Fed-Ex, etc.). Once you have a tracking number, send that to the buyer as well. This will allow them to follow the tracking themselves.
Regardless of whom the buyer, work with integrity and run your auctions accordingly. More than likely, you will run into some difficult buyers, although not often. Keep in mind that every buyer provides the best form of advertisement - word of mouth. Integrity is what will draw customers in and keep them coming back along with friends and family.
If a buyer makes a recommendation, listen. That does not always mean you will agree or even like their recommendations but if they have something to say, it might be something important to making your auction site better for future buyers. For example, if your shipping information seems muddled to the buyer but clear to you, you need to review what you have written. If the customer is struggling with understanding, that is truly what matters.
Lewis Leake helps people get started in a Work From Home business. His website at GrowNetProfits.com contains tools, resources, articles, newsletters, product reviews and traffic builders to help you make money from your home based business. Click here to read additional Online Auction articles.
Oregon. EUGENE. (Eugene Livestock Auction). Aug. 17. Total Receipts: 727. Comments: Slaughter cows and bulls staying strong. Feeder cattle a little sluggish ...
A Ferrari, sold for £33000, is among dozens of items seized from criminals and sold at auction.
This guide will take you through the process of buying on Yahoo Auctions so you'll be killing the Japanese resale market in no time.
Gold coins worth thousands, Rolex watches, a newspaper from the day JFK was killed, and piles of sports memorabilia are all up for auction in Orlando this ...
RM Auctions is will present the Jim Mangione Collection, comprised of five iterations of “America's sports car,” the Corvette, alongside a Pontiac.
There were no more bids after $17 million. Since $17 million was below the reserve price -- or minimum required by the seller — RM Sotheby's pulled the lot.
The Monterey Car Week auctions left the collector car world in a state of shock. Sales totals were expected to be similar to 2018 when 850 cars sold for US$370 ...
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The No. 23 basketball jersey believed to have been worn by President Obama when he was a high school senior sold in an online auction for $120000.
But will the botched-bidding scandal create real change in an industry constantly racing to up the stakes?
Former President Barack Obama's game-worn high school basketball jersey – nearly lost forever in the trash – has sold at auction for $120000.
The final five minutes of trading have become the busiest time of day for stock market traders in Europe.
About 900 attendees of the Oregon Wine Experience were greeted Saturday at the entrance with a wine glass, which was then filled with some of Oregon's best ...
A rare 1923 Green Bay Packers stock certificate was auctioned off on Saturday for more than double the estimate.
If you are one of the many creditors owed money by J Levine Auctions, it may have just become harder to collect anything.
Sullivan Auctions officials said anywhere between 500 to 600 people showed up to bid on over 2200 pieces of farming equipment at the first day of their ...
Despite a record number of cars hitting the auction block this year, the total value raised came in at a paltry $245 million, representing a 34% decrease from the ...
Heritage Auctions just had a good week: The auction house broke multiple records with the sale of a science fiction art collection that exceeded its pre-auction ...
In 2017, an anonymous buyer paid $450 million for Leonardo da Vinci's "Salvator Mundi." But it was down to Alex Rotter, on the other end of the telephone, ...
DERRY — The Fireye parking lot on Saturday was filled with furniture, toys, antiques, and housewares — all up for bid and going fast for a good cause.
Although Bonhams and RM Sotheby's added an early and extra day to the annual collector car auctions that take place during Monterey Car Week 2019, with ...
When it comes to county auctions, it's buyer beware. But a Boca Raton investor lucked out after buying a home he didn't know had burned down.
Class-action lawsuit against Ingham County maintains auction profits should go back to homeowners who lost property.
For the wealthy collectors who converge from across the globe on Monterey Car Week, the biggest spectator sport over the weekend is the auctions.
While Kruse GWS Auctions hasn't been on my radar as much as other auction houses of late, I was excited to peruse the catalog for its upcoming Royal Artifacts, ...
Housing auction clearance rates this week have reached two-year highs of almost 80 per cent across Australia.
Listed in first place in the third edition of the 100 Greatest U.S. Modern Coins, the 1975 No S proof Roosevelt dime is one of the rarest issues in all of.
BAR HARBOR — The historic mansion East of Eden will go to auction on Sept. 7, unless sold beforehand. The mansion is currently listed for sale for $12.5.
The one-off Pagani Zonda Aether has been consigned to RM Sotheby's collector car auction scheduled for November 30 at the site of the Formula One Grand ...
An auction house selling the jersey, which the former president is believed to have worn while playing in high school, says it could fetch that much when bidding ...
There is an out-of-this-world auction going on this weekend with some amazing Apollo-era artifacts up for grabs. "Items like this Apollo Guest Center sign, that's ...
OSWEGO — The annual Oswego County Tax Auction is set to take place Oct. 5, in Mexico, offering bidders a selection of approximately 120 foreclosed ...
The Monterey car auctions are a time of wealth and wheels. Here are the 30 most expensive cars being auctioned off this week.
Elvis Presley not only liked peanut-butter-bacon-and-banana sandwiches, he also loved cars. The King owned more than 100 automobiles, including several ...
Elvis Presley's pal Wink Martindale reveals why he 'broke down' after seeing The King for the last time. Radio personality and game show host Wink Martindale ...
Marilyn Monroe costumes from 'Gentlemen Prefer Blondes,' 'There's No Business Like Show Business' and 'River of No Return' are among the 115 items that ...
Matthew Broderick and Alan Ruck weren't the only stars to appear in the classic 1986 film “Ferris Bueller's Day Off.” A shiny, red Ferrari lookalike all but stole the ...
A judge has ordered Collectrium to pay Heritage Auctions close to $1.8 million, bringing to a close the long-running data theft lawsuit filed by the Dallas ...
Upset tax sale scheduled for Sept. 20 unless back taxes are paid.
There's a bumper crop of over 100 classic cars coming up for auction in Minnesota this Saturday. (VanDerBrink Auctions). The vehicles were owned by a farmer ...
From a 1939 Porsche to two ferocious Ferraris from the '50s to a 1995 Vector M12, these are the best vehicles up for auction at Monterey Car Week 2019.
These are some of the most expensive cars that sold in Monterey, California.
WEST MEAD TOWNSHIP — It was a day for budding farmers and 4-H enthusiasts Friday at the Crawford County Fair.
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Patience and awareness are just two skills you'll need if you're going to come out of your Fantasy Football auction looking like a champ.
EVE, Inc., has held a benefit auction for the past 36 years, its main annual fundraiser. Between the silent auction – this year, including items contributed by 130 ...
Some of the artifacts going under the hammer include: the armor Russell Crow wore in "Gladiator" (valued at more than $36000); Jack Nicholson's axe from "The ...
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Designer shoes, Rolex watches, and a Ferrari are among an estimated £2.3 million (US$2.8 million) worth of luxury goods seized from criminals that will be ...
Have you never had the privilege of attending a cruise ship auction? Here's what it's like to buy art on the high seas.
The town has been involved with the military surplus program for over a decade. A date has been set to auction off unused and unwanted equipment.
An incredibly rare dime once owned by late Los Angeles Lakers owner Dr. Jerry Buss sold for $1.32 million in a Chicago auction.
A high school basketball jersey once worn by former President Barack Obama is up for auction.
HURON – The South Dakota Auctioneers Association Bid Calling Contest and Benefit Auction will be held at 2 p.m. Sunday, Sept. 1, on the Dakotaland Stage at ...
Calhoun County School District will soon auction some of its computers and other technology equipment to the public.
Brooches and peridot pieces, rare U2 items, 14.5ct diamond tennis bracelet.
DALLAS (CBSDFW.COM) – Time is running out for anyone wanting to bid on a high school basketball jersey believed to have been worn by President Barack ...
From metal, to siding, to lumber, and bathtubs, a lot is up for auction this weekend in Sapulpa.
A vast collection from the esteemed Broadway producer Terry Allen Kramer, who died in May at 86, will be offered in a series of sales at Christie's from Oct. 2019 ...
A much-hyped car auction sputtered out in the weirdest way Saturday.
Parrot Heads and patriots can come together for a great cause on Saturday evening. Warrior Surf Foundation, a nonprofit that works to show veterans and their ...
All the information you need to know about the major auctions taking place as part of the incredible 2019 Monterey Car Week The post Complete Guide to ...
Estate of Hollywood celebrity Jim Nabors is on auction and bidders can register at oahuauctions.com.
The restaurant is 3100 square feet and the banquet center is 2400. The combined property is appraised at $240000. The auction is Aug. 24.
The City of Mentor and the Mentor Community Arts Commission will host the city's first ever public art gala and auction at 6 p.m., Sept. 14 in the Mentor Senior.
Despite many saying the cow wasn't going survive with a fifth leg growing from her head, she seems healthy.
(RENO, Nev.) — An unopened copy of a 1987 cult-classic video game that a Nevada man found in the attic of his childhood home is expected to sell for up to ...
It's all fun and games until the bids start rolling in. Family Fun Center XL, which closed in March, will be auctioning off several of its arcade games and other ...
Critics of President Obrador have called the auctions a populist measure.
The Kenya Airports Authority has overseen auctioned planes abandoned at Nairobi's Wilson Airport.
While some think of CAMP Rehoboth's Sundance as a chance to experience New York City club atmosphere, lights, and sounds in Rehoboth Beach, that's only ...
Action Auctioneers is getting ready for their weekly auction.
MEBANE, N.C. (WTVD) -- Orange County Sheriff's deputies have one man in custody and are looking for another suspect in an armed robbery Friday morning.
The Gulf of Mexico is either rebounding well as a world-class offshore oil and gas exploration site, or recovering painfully slowly from the oil crash five years ago.
Understanding the metrics in Google's Auction Insights and visualizing the data can give a clearer view of your account's performance. James Hebdon ...
OWLS HEAD — The Owls Head Transportation Museum raised more than $3.6 million in weekend sales at its annual New England Auto Auction, held Aug.
Melbourne's auction clearance rate has jumped above the 80 per cent threshold as confident buyers jump back into the market, preliminary figures show.
An auction next month will sell items inside the now-closed Reid Memorial Presbyterian Church, but none of its historic features will be included.
A Milky Way-themed oil painting by Chinese-French artist Zao Wou-Ki will be a star lot at a Christie's auction in Shanghai this September. The large-format ...
After nearly two years on the market, a Gilded Age waterfront mansion in Bar Harbor located along a stretch of shoreline formerly known as “Millionaire's Row” is ...
The Juneau Police Department will host an online vehicle auction for impounded vehicles beginning at 8 a.m. Monday, Aug. 26. The auction will run until 4:30 ...
For more than two decades, Alan Schurman's famous Iron Ranch wowed people of all ages with its extensive collection of historic machinery and relics of a ...
BELFAST — A large complex where former credit card company MBNA once employed 2,000 Mainers is going up for auction. Bids will start at $1.8 million next ...
Titan Tire Corporation, a subsidiary of Titan International Inc., will be hosting a tire auction for the Nebraska FFA Foundation at Husker Harvest Days on Sept. 11.
The world's first 30-year bond featuring zero income struggled to find buyers, prompting Germany's debt agency to admit the sale may have been “too large.”
Tickets are now on sale for the second annual Special Olympics Kansas Memorabilia Auction. The event will be held on September 14 at the Shawnee Civic ...
The King continues to reign, this time in the form of his 1976 Harley-Davidson which promises to (possibly) set a world's record at auction of between $1750000 ...
Dozens of bidders got an opportunity to look at unclaimed items Friday ahead of the Unclaimed Property Auction this weekend.
Five tax-foreclosed properties were put up for auction in July and Clatsop County sold two of them, including a dilapidated house on G Road in Jeffers Garden.
A super-rare 1994 McLaren F1 LM-Specification hammered for $19.8 million at the RM Sotheby's auction over the weekend in Monterey. Meanwhile, a 1965 ...
Once listed for $1 billion, a 157-acre parcel of land in Beverly Hills known as The Mountain has sold at a foreclosure auction to its lender for just $100,000.
Martin, Aston Martin, driven by Bond, James Bond. Since 1962, the James Bond franchise has been a profitable example of always outrageous, sometimes ...
At least six Bieber Tourways parcels in Kutztown will be put up for bid at a public auction unless the defunct company's owner pays tens of thousands of dollars ...
To Sean Kiernan, the Ford Mustang GT Fastback Steve McQueen drove in the 196 film Bullitt will always be his dad's car.
The sale of 155 acres of Mitchell County, Iowa, land August 20 netted $1.069 million, or $6,900 per acre. Located just northeast of the town of Mitchell, the farm is ...
Sal Salafia drove by to see it for himself. And he still found it hard to believe that the home he was in the process of buying had been reduced to rubble.
Rebecca Wei, one of the most prominent auction-house executives in Asia, has stepped down from her role as chairman of Christie's Asia after just eight months ...
A Green Bay Packers stock certificate from 1923, the public offering that saved the franchise, will be up for auction on Saturday.
Some exceptional Morgan dollars will be offered at Heritage's Sept. 5 Premier Session at its Long Beach auctions from the collection of James Shucart.
Jack Nicholson's axe from "The Shining," Russell Crowe's armor from "Gladiator" and a lightsaber used by Samuel L. Jackson in "Star Wars" are among 900 ...
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