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What To Do After Your eBay Auction Closes
So your auction closes. Now what?
Hopefully you made a sale or several sales. Now the important
work begins. Here are some tips on what to do after your eBay
auction closes.
Buyer Contact
Once your items have sold, be responsive to the buyer. Contact
them in a quick manner, thank them for their purchase, and
provide the required information for payment.
Professional Wrapping
When you wrap your items, wrap it professionally in nice,
clean tissue paper. If breakable, be sure the item is wrapped
with bubble wrap as well. Include a business card with your
website information, name, address, or a printed out statement
showing the items name, items number, price paid, and a small
hand-written note thanking the buyer for their purchase.
Insurance
Insurance is usually a good idea but in general, it should be
an optional feature, with the decision left to the buyer.
Remember two important things about insurance. First, insurance
is VERY inexpensive. Therefore, in your description, you should
state how much insurance would cost and recommend it. Second, you
should also state in the description that if insurance is not
purchased, you are not responsible for lost or damaged items.
Go the Extra Mile
You want every customer to be a happy customer. If you have to
do a little more research on shipping, or negotiate on price,
remember that the customer is the reason you will have success.
Therefore, be prepared to go the extra mile in providing them
with superior service every single time.
Negative Feedback
Unlike other sites that use a feedback system, eBay's feedback
is sacred and taken very seriously. Negative feedback is never
removed. Therefore, if you leave negative feedback rather than
trying to handle a tough situation between you and the seller,
this could give you a bad reputation. If people see that you
consistently leave negative feedback because your buyer did not
pay as quickly as you like or whatever reason, buyers will be
leery of buying from you in fear of getting negative feedback
themselves should something go wrong.
Trustworthiness
It is extremely important that you handle your account with
integrity. The number of positive comments and amount of stars
earned are what will be the deciding factor for many buyers. Be
professional, polite, and stand by what you sell.
Sending Items
In your description, provide accurate details regarding
shipment. Make sure the item(s) are sent within the time you
stated. In many cases, people purchase something for a specific
purpose and if you do not ship it when stated, not only do you
mess up their schedule for the item but you have probably lost a
customer and opened the door for a negative feedback.
Communication with Buyer
It is your responsibility to contact the buyer at the end of
the auction congratulating them on winning the item(s). Issue an
e-mail requesting their shipping address. Once they provide that
information to you, let them know when the shipment will go out,
which should coordinate within the timeframe provided in your
auction description. If you know the shipping charges, advise
them in this same e-mail. Once payment has been made, send
another e-mail to the buyer confirming that you received their
payment and that the item(s) will be shipped on X day via (US
priority mail, UPS, Fed-Ex, etc.). Once you have a tracking
number, send that to the buyer as well. This will allow them to
follow the tracking themselves.
Integrity
Regardless of whom the buyer, work with integrity and run your
auctions accordingly. More than likely, you will run into some
difficult buyers, although not often. Keep in mind that every
buyer provides the best form of advertisement - word of mouth.
Integrity is what will draw customers in and keep them coming
back along with friends and family.
Openness
If a buyer makes a recommendation, listen. That does not
always mean you will agree or even like their recommendations but
if they have something to say, it might be something important to
making your auction site better for future buyers. For example,
if your shipping information seems muddled to the buyer but clear
to you, you need to review what you have written. If the customer
is struggling with understanding, that is truly what matters.
Lewis Leake helps people get started in a Work From Home
business. His website at GrowNetProfits.com contains tools, resources,
articles, newsletters, product reviews and traffic builders to
help you make money from your home based business. Click here to
read additional Online Auction articles.
 MORE RESOURCES updated Sat. February / 04 / 2012
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Posted On Sunday, February 05, 2012 at 08:18:06 AMPune MirrorBut, even before the auctions began, yet another chapter in the soap opera called IPL unfolded in full public view. “Our emotions were never appreciated and many genuine situations were not given due consideration at all. We really feel such one-sided ...and more » |
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Brady Jersey Sells For $46000WLWT CincinnatiINDIANAPOLIS -- A football jersey that New England Patriots quarterback Tom Brady wore in an NFL game has sold for $46000 at an auction in Indianapolis. Hunt Auctions says an anonymous bidder bought the 2011 game jersey at The Super Bowl XLVI Live ...and more » |
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Brady Jersey Sells For $46KWCVB-TVINDIANAPOLIS -- A football jersey that New England Patriots quarterback Tom Brady wore in an NFL game has sold for $46000 at an auction in Indianapolis. Hunt Auctions says an anonymous bidder bought the 2011 game jersey at The Super Bowl XLVI Live ...and more » |
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State Auction Brings Big Crowd, High BidsKTXLThose are just a few examples of the myriad of options the public had to bid on Saturday during California's surplus auction in Sacramento. The auction happens every few months, but this go-around more people than usual tried their hand at holding up a ... |
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Save the dates for these Lehigh Valley eventsAllentown Morning CallThe fundraiser includes live entertainment by students and alumni, food catered by culinary arts students and a silent auction. For tickets, $20, adv.; $25, door, adults; $10, adv.; $15, door, students, visit http://www.friendsoflibertytheatre.org or ... |
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The sweet lifeThe Herald ArgusMarks has been auctioning her cakes, decorated sugar cookies, chocolate-covered Rice Krispy treats, chocolate-covered strawberries and cupcakes ever since she opened a Facebook page called Jashco Cakes last August. The baker said she took two intro to ... |
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When my column on paying income tax on eBay profits ran it
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Artists, craftspeople and photographers are successfully
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The best online auction links for buyers and sellers are -
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There are a plenty of free e bay.com free auction template
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Turn Your eBay
Experience Into Even More Profit
Everyone's talking about eBay these days. With the
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eBay Auction Sellers
Guide to Finding Hot Money Making Products
You might be one of the thousands of individuals who open a
trading account with eBay and dream about making auction
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If you have not heard of Foamtemplates.com yet, home of the
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Ok, let me just say right up front that I am not against
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Being an active eBayer, I am often being asked about
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One of the most frequently asked questions on the Net is:
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How To Profit Using
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Did you know that eBay will help you locate products you
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in your wallet in less than 24 hours.This is an eBay tool
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resell or buy cheap and keep for myself and my family.
Five Ways To Detect
Shill Bidders On eBay So That You Don't Pay Absurd
Prices
There is as a lot of buzz about shill bidders on the eBay
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and is rather easily detected.
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